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Too much users

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Solved Too much users

Post by The_Snoopy_ on December 19th 2012, 12:05 am

Hello. Some times my forum gets lot of users and some of them can't log in. Do you fix this problem or what?

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Solved Re: Too much users

Post by SLGray on December 19th 2012, 1:20 am

Do they get a message when they try to log-in? If they do, what does it say?


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Solved Re: Too much users

Post by The_Snoopy_ on December 19th 2012, 9:52 am

Nothing message, anyone could not login Sad

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Solved Re: Too much users

Post by Leviosa on December 19th 2012, 10:25 am

Hello,

What's your forum URL ?


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Solved Re: Too much users

Post by The_Snoopy_ on December 19th 2012, 10:25 am


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Solved Re: Too much users

Post by Leviosa on December 19th 2012, 10:30 am

mwii
What do you mean by "nobody can log in" ?

You seem to be actually logged in and there are other members also.

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Solved Re: Too much users

Post by The_Snoopy_ on December 19th 2012, 10:33 am

I mean that last evening where users where much and nobody could not log in Sad
It happens only when there is lot of users

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Solved Re: Too much users

Post by Leviosa on December 19th 2012, 10:44 am

Have you got an idea of the number of users that were logged in the forum when the problem occured ?


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Solved Re: Too much users

Post by The_Snoopy_ on December 19th 2012, 10:44 am

about 1000-1500 there was lot of quests

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Solved Re: Too much users

Post by Leviosa on December 19th 2012, 11:22 am

That's not the first time that you have the issue ?


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Solved Re: Too much users

Post by The_Snoopy_ on December 19th 2012, 11:24 am

Second time last evening

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Solved Re: Too much users

Post by Leviosa on December 19th 2012, 11:26 am

And what's happened when users tried to log in ?


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Solved Re: Too much users

Post by The_Snoopy_ on December 19th 2012, 12:00 pm

Press login and it doesn't do anything

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Solved Re: Too much users

Post by Leviosa on December 19th 2012, 12:37 pm

OK thank you very much !
I've checked this with the technicians.

There's a security system activated to protect the forums from a server attack.
So, when a too high traffic is noticed on a forum, the protection is activated.
That may cause :
- Impossibility to log in
- Impossibility to post in some pages
- Impossibility to post on all pages

Or all these protections at the same time.
This protection has been activated yesterday between 7:36 and 7:46 pm
and Monday between 7:31 and 8:01 pm (French time).
Is that when your problem occured ?


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Solved Re: Too much users

Post by The_Snoopy_ on December 19th 2012, 12:46 pm

Yes it is! :O

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Solved Re: Too much users

Post by Leviosa on December 19th 2012, 12:59 pm

OK thank you.

So that explained your issue Wink


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Solved Re: Too much users

Post by Shek Crowley on December 19th 2012, 1:06 pm

Hello!

Leeloo, excuse my intrusion into question, but I have two questions about the security system. Embarassed

Technicians can check the amount of traffic that the security system start to act in forum?

This rule is integrated for all platforms or just the language of American forums?

If perhaps there is a situation like this, what are the steps that I follow to disable this security tool and allow normal traffic forum?

Thanks a lot!

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Solved Re: Too much users

Post by The_Snoopy_ on December 19th 2012, 1:22 pm

Can i get that security system of?

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Solved Re: Too much users

Post by Leviosa on December 19th 2012, 1:44 pm

Shek wrote:Hello!

Leeloo, excuse my intrusion into question, but I have two questions about the security system. Embarassed

Technicians can check the amount of traffic that the security system start to act in forum?

This rule is integrated for all platforms or just the language of American forums?

If perhaps there is a situation like this, what are the steps that I follow to disable this security tool and allow normal traffic forum?

Thanks a lot!

Please don't use bold or color. Please keep to the default text. This is reserved for the staff for moderation.

There's no possibility to remove this protection.
It is set up to protect our servers and our forums.

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Solved Re: Too much users

Post by The_Snoopy_ on December 19th 2012, 1:44 pm

That is bad Sad

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Solved Re: Too much users

Post by Leviosa on December 19th 2012, 2:17 pm

As the answer to this question has been done, I mark this topic as locked and solved Wink
Topic Solved & Locked

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