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Unable to access utilities

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In progress Unable to access utilities

Post by Brianman23 on December 20th 2012, 8:58 pm

IDK why, but I can't access the forum utilities. I've tried every password I've ever used and it still keeps saying incorrect login or password.

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In progress Re: Unable to access utilities

Post by SLGray on December 20th 2012, 10:05 pm

You have to use the email address and password you used to create the forum. If you changed the email address or password on the forum, it does not change them on the utilities.


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In progress Re: Unable to access utilities

Post by Brianman23 on December 21st 2012, 2:46 am

slg wrote:You have to use the email address and password you used to create the forum. If you changed the email address or password on the forum, it does not change them on the utilities.

I have tried that password and it still says it

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In progress Re: Unable to access utilities

Post by SLGray on December 21st 2012, 3:34 am

Please read this - http://help.forumotion.com/t93821-lost-founder-s-password, especially the part that says, "I can log into my forum, but my password doesn't work for the founder tools."


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In progress Re: Unable to access utilities

Post by Brianman23 on December 21st 2012, 5:53 am

It worked, I was able to access the utilities and do what I needed done, but I am apparently going to need a new password again as I am now unable to log back in to the utilities

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In progress Re: Unable to access utilities

Post by Leviosa on December 21st 2012, 4:22 pm

Hello santa

We can't reproduce this issue on our side... But that's a really weird problem.
I'll try to look into it.

Are you able to log in now or do you need a new password ?


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In progress Re: Unable to access utilities

Post by Brianman23 on December 27th 2012, 8:53 pm

Leeloo wrote:Hello santa

We can't reproduce this issue on our side... But that's a really weird problem.
I'll try to look into it.

Are you able to log in now or do you need a new password ?

I can log in to my forum just fine, but the utilities I need a new password to access. Every time I get on the utilities and try to change the password to access the utilities I am unable to get on the utilities with either the password I try to change it to, the password given to me, or even the password I use to get on the forum.

I don't need to access the utilities for anything right now but in the future I probably will.

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In progress Re: Unable to access utilities

Post by Leviosa on December 28th 2012, 10:13 am

Hello,

I can synchronize the password to your founder's account with the one for the utilities if you remind me your forum's URL.

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In progress Re: Unable to access utilities

Post by Brianman23 on December 31st 2012, 6:49 pm

Leeloo wrote:Hello,

I can synchronize the password to your founder's account with the one for the utilities if you remind me your forum's URL.

Does that mean that the password I use to get on my account on my forum will stay the same and the password to get on the utilities will be the same?

My forum URL is www.our4tnz.com

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In progress Re: Unable to access utilities

Post by Brianman23 on January 2nd 2013, 5:01 am

Rideem3 wrote:Yes, the password that's on the forum will be the same as the one on the utilities.


but which will switch? Will the password used to get on the utilities become the password to get on the forum or will the password I use to get on the forum become the password for the utilities?

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In progress Re: Unable to access utilities

Post by Leviosa on January 2nd 2013, 9:42 am

The password to get on the forum will become the password for the utilities also.


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In progress Re: Unable to access utilities

Post by Brianman23 on January 2nd 2013, 5:24 pm

Leeloo wrote:The password to get on the forum will become the password for the utilities also.

If you do that I will still probably have the same problem.

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In progress Re: Unable to access utilities

Post by Sanket on January 2nd 2013, 5:50 pm

You won't the new password will work for the forum as well as the utilities page.

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In progress Re: Unable to access utilities

Post by Brianman23 on January 6th 2013, 3:56 am

@Sanket wrote:You won't the new password will work for the forum as well as the utilities page.

Until I try to change it for the utilities page and I can't log in to the utilities at all.

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In progress Re: Unable to access utilities

Post by Sanket on January 6th 2013, 2:30 pm

I don't understand you.

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