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Back links not working

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Solved Back links not working

Post by tellll on December 23rd 2012, 10:29 pm

Hi. when members on my forum get a notification containing back links the links go to a blank forumotion page. They are missing the 'www' bit from the address. it is www.themotorhomers.co.uk
Is it me ? can I do anything? is it you ? scratch scratch


Hya

~~~~~~~~~~~~~~~~~~~~~~~~~~~
shell, this e-mail was sent to you by Admin from "www.themotorhomers.co.uk" - http://themotorhomers.co.uk
this is the link that doesn't work


Last edited by Rideem3 on January 5th 2013, 5:36 pm; edited 3 times in total (Reason for editing : added more info)

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Solved Re: Back links not working

Post by Sanket on December 24th 2012, 4:48 am

When do they receive this email? As in the content of the email?

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Solved Re: Back links not working

Post by tellll on December 24th 2012, 7:55 am

@Sanket wrote:When do they receive this email? As in the content of the email?

This type of email is received by all users when a watched post notification or a news letter is received by them.

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Solved Re: Back links not working

Post by Sanket on December 24th 2012, 9:45 am

I have forwarded the problem to Leeloo.

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Solved Re: Back links not working

Post by Leviosa on December 26th 2012, 11:20 am

Hello,

That's an issue with the .co.uk domain names which aren't recognized with many systems because of the double extension. Sad

There's nothing to do to solve this issue.

Thank you !

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Solved Re: Back links not working

Post by tellll on December 28th 2012, 7:46 pm

Leeloo wrote:Hello,

That's an issue with the .co.uk domain names which aren't recognized with many systems because of the double extension. Sad

There's nothing to do to solve this issue.

Thank you !

But I have friend with forums on here with the .co.uk domain names that do not have this issue ??

Thank You !

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Solved Re: Back links not working

Post by Leviosa on January 2nd 2013, 10:52 am

Which one ?


No help without your forum url
No support via private message



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Solved Re: Back links not working

Post by kirk on January 2nd 2013, 2:38 pm

May be try a adding tinyurl as your forum link in the news letter .

Something at the end of the letter like.

Note
If you are experiencing blank pages by clicking the forum link in this message.
please click the following link
http://tinyurl.com/bexkvpu

Tiny url site link
http://tinyurl.com/

I dont know if you want to do that?
but if there is nothing else that can be done like leeloo has said that is an option and would work.



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Solved Re: Back links not working

Post by tellll on January 2nd 2013, 6:42 pm

Leeloo wrote:Which one ?

Hi
Leeloo, Thanks for your reply I have sent you a Pm with another .co.uk domain used within forumotion that works.


kirk, Thanks for your reply but the problem is in Topic Reply notifications as well and a couple of my members that use the links contained in the topic reply e-mails are annoyed that they do not work


telll

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Solved Re: Back links not working

Post by Leviosa on January 3rd 2013, 10:52 am

Hello,

We don't have this problem with Forumotion domain names, and I'm not really able to help you with external domain names...

But I guess that your friend made a redirection from the domain name with the www. to the domaine name without the www.

You need to configure it in the Configuration Panel of your registrar : www.themotorhomers.co.uk has to redirect to themotorhomers.co.uk because there's a conflict with the www. and the double extension.

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Solved Re: Back links not working

Post by tellll on January 3rd 2013, 10:27 pm

Leeloo wrote:Hello,

We don't have this problem with Forumotion domain names, and I'm not really able to help you with external domain names...

But I guess that your friend made a redirection from the domain name with the www. to the domaine name without the www.

You need to configure it in the Configuration Panel of your registrar : www.themotorhomers.co.uk has to redirect to themotorhomers.co.uk because there's a conflict with the www. and the double extension.


Hi,
Thank you very much for that, you have answered my question. just have to wait 24-48 hrs to see if it works.
Again thankyou !

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Solved Re: Back links not working

Post by tellll on January 5th 2013, 5:32 pm

Rideem3 wrote:Hi, is this solved? Did you check if everything is fine?

Hi, You can mark this as solved.

Thank you all for the advice thumleft

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