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Member locked out

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Solved Member locked out

Post by Denise P. on December 26th 2012, 5:23 pm

I posted about this before and somehow the problem resolved. Here is a recap since it is happening again and only to this specific member.

I have read through the archives about this and none of the various threads have helped me get my member back in.

No settings have been changed on the Forum recently, she did not make any changes to her account until her password was changed by me earlier today.


I have a long standing member of the forum who, when trying to login, gets the following message:

Our system has detected suspicious activity related to your account or your computer. Please complete the form below to regularize the situation and return to the forum.

She has tried to complete the form and none of her attempts have been successful. She is able to log onto a different forumotion forum with no issues. I was able to log in with no issues from my computer, using her name and password.

User name: Choices
Forum HPLF WX Forum (hplf.forumotion.com
)

I am assuming the answer will still be the same?


Please send a PM to Leeloo with the following details:

Forum Link:
Blocked username:



Explain the situation to her.


yes, duplicate post because I have to have 2 posts in order to send a PM

Denise P.
New Member

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Solved Re: Member locked out

Post by Sanket on December 27th 2012, 1:58 pm

So did you send Leeloo a PM?

Sanket
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Male Posts : 48766
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Language : English
Location : Mumbai

http://webartzforum.com

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Solved Re: Member locked out

Post by Leviosa on December 27th 2012, 3:16 pm

PM sent and problem solved.
Topic Solved & Locked

Leviosa
Administrator
Administrator

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Language : French, English

http://help.forumotion.com

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