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User can't register with his email address

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In progress User can't register with his email address

Post by MagicMushroom on December 30th 2012, 11:34 am

Hey,

i run a forum for an in game outfit.

I got a PM from a member saying hes been having trouble registering to the forum. Apparently he can't register using his email, i tried using his email my end and same problem.

I wont publish his whole email but its something like blahblah.stoll@eblcom.ch

i used an email verifier and it checks out all ok plus its his personal email hes been using for years now.

is the only option i have to say to him you have to make a new one or is there anyway i can override this?

many thanks

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In progress Re: User can't register with his email address

Post by Cassius Dio on December 30th 2012, 12:04 pm

Hi,

I tried to test this e-mail adress via registering on one of my test forums, and I get the same error. The e-mail adress is invalid. After some verifications I understood that it is because of the ending of adress ".ch". Wink

I'm afraid he/she can register only with another e-mail adress. Sad

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In progress Re: User can't register with his email address

Post by NortheastOverland on January 5th 2013, 4:23 am

Any fix on this? Ive had all 3 users that are currently signed up having issues with this that they worked through but one that cant get it to work. I dont want to be losing users because their email addresses are always coming up invalid. This needs a fix.

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In progress Re: User can't register with his email address

Post by SLGray on January 5th 2013, 4:29 am

Does this member have any other email address? If he/she does, he/she can register with one of the others and then change it after log in the forum.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: User can't register with his email address

Post by NortheastOverland on January 5th 2013, 4:42 am

Ok that sounds reasonable, but it still doesnt fix the potential of people who are trying to sign up who get the message and then get turned away and never return due to this.

I understand you guys are working on this, per my search that I just did that had a thread a few topics down, but it sure looks like im not the only one having this issue. Its great to be able to PM leeloo the info and have her fix it but it doesnt help with those turned off that we would never see again because they wont deal with contacting us and letting us know. Just my 2 cents.

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In progress Re: User can't register with his email address

Post by Sanket on January 6th 2013, 2:16 pm

Yes, guess there is nothing that could be done to avoid it now.
Solved?

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In progress Re: User can't register with his email address

Post by NortheastOverland on January 6th 2013, 2:42 pm

Negative.

I guess my question now is, is there a possibility of adding some verbiage to the page that comes up with the "invalid address" on it that clearly states this is a specific issue with the hosting sites spam filtering process and its not a big deal, one just needs to contact the site admin of the specific site they want to sign up for with their email address to have it added to the "ok" list.

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In progress Re: User can't register with his email address

Post by Sanket on January 6th 2013, 7:28 pm


Sanket
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