User can't register with his email address
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User can't register with his email address
Hey,
i run a forum for an in game outfit.
I got a PM from a member saying hes been having trouble registering to the forum. Apparently he can't register using his email, i tried using his email my end and same problem.
I wont publish his whole email but its something like blahblah.stoll@eblcom.ch
i used an email verifier and it checks out all ok plus its his personal email hes been using for years now.
is the only option i have to say to him you have to make a new one or is there anyway i can override this?
many thanks
i run a forum for an in game outfit.
I got a PM from a member saying hes been having trouble registering to the forum. Apparently he can't register using his email, i tried using his email my end and same problem.
I wont publish his whole email but its something like blahblah.stoll@eblcom.ch
i used an email verifier and it checks out all ok plus its his personal email hes been using for years now.
is the only option i have to say to him you have to make a new one or is there anyway i can override this?
many thanks
MagicMushroom- New Member
- Posts : 1
Reputation : 1
Language : English
Re: User can't register with his email address
Hi,
I tried to test this e-mail adress via registering on one of my test forums, and I get the same error. The e-mail adress is invalid. After some verifications I understood that it is because of the ending of adress ".ch".
I'm afraid he/she can register only with another e-mail adress.
I tried to test this e-mail adress via registering on one of my test forums, and I get the same error. The e-mail adress is invalid. After some verifications I understood that it is because of the ending of adress ".ch".
I'm afraid he/she can register only with another e-mail adress.
Re: User can't register with his email address
Any fix on this? Ive had all 3 users that are currently signed up having issues with this that they worked through but one that cant get it to work. I dont want to be losing users because their email addresses are always coming up invalid. This needs a fix.
NortheastOverland- New Member
- Posts : 4
Reputation : 1
Language : English
Re: User can't register with his email address
Does this member have any other email address? If he/she does, he/she can register with one of the others and then change it after log in the forum.
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Re: User can't register with his email address
Ok that sounds reasonable, but it still doesnt fix the potential of people who are trying to sign up who get the message and then get turned away and never return due to this.
I understand you guys are working on this, per my search that I just did that had a thread a few topics down, but it sure looks like im not the only one having this issue. Its great to be able to PM leeloo the info and have her fix it but it doesnt help with those turned off that we would never see again because they wont deal with contacting us and letting us know. Just my 2 cents.
I understand you guys are working on this, per my search that I just did that had a thread a few topics down, but it sure looks like im not the only one having this issue. Its great to be able to PM leeloo the info and have her fix it but it doesnt help with those turned off that we would never see again because they wont deal with contacting us and letting us know. Just my 2 cents.
NortheastOverland- New Member
- Posts : 4
Reputation : 1
Language : English
Re: User can't register with his email address
Yes, guess there is nothing that could be done to avoid it now.
Solved?
Solved?
Sanket- ForumGuru
- Posts : 48766
Reputation : 2830
Language : English
Location : Mumbai
Re: User can't register with his email address
Negative.
I guess my question now is, is there a possibility of adding some verbiage to the page that comes up with the "invalid address" on it that clearly states this is a specific issue with the hosting sites spam filtering process and its not a big deal, one just needs to contact the site admin of the specific site they want to sign up for with their email address to have it added to the "ok" list.
I guess my question now is, is there a possibility of adding some verbiage to the page that comes up with the "invalid address" on it that clearly states this is a specific issue with the hosting sites spam filtering process and its not a big deal, one just needs to contact the site admin of the specific site they want to sign up for with their email address to have it added to the "ok" list.
NortheastOverland- New Member
- Posts : 4
Reputation : 1
Language : English
Re: User can't register with his email address
Your suggestion could go here.
https://help.forumotion.com/f30-suggestions-for-your-forums
https://help.forumotion.com/f30-suggestions-for-your-forums
Sanket- ForumGuru
- Posts : 48766
Reputation : 2830
Language : English
Location : Mumbai
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