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Problem buying credits with paypal

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In progress Problem buying credits with paypal

Post by AndreaF on Mon 7 Jan 2013 - 8:51

hi, i went to buy more credits to remove the ads on my forum. i went to use paypal but got this error -
"This payment cannot be completed and your account has not been charged. Please contact your merchant for more information.

Return to merchant and try a different payment method
We are not able to process your payment using your PayPal account at this time. Please return to the merchant's website and try using a different payment method (if available)."


i've used paypal before to buy credits with no problems. i'm assuming Forumotion is the 'merchant'?

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In progress Re: Problem buying credits with paypal

Post by Sanket on Mon 7 Jan 2013 - 9:28

I have forwarded the problem to the concerned person. Until then, can you post a screenshot of that error?
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In progress Re: Problem buying credits with paypal

Post by Shadow on Mon 7 Jan 2013 - 10:31

Hello,

Thanks for the report.

As Sanket said, I'll need a screenshot of the error message you get.


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In progress Re: Problem buying credits with paypal

Post by AndreaF on Tue 8 Jan 2013 - 0:57



thanks guys, i really appreciate it. Smile

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In progress Re: Problem buying credits with paypal

Post by Shadow on Tue 8 Jan 2013 - 12:13

Hello,

That can happen sometimes. Don't worry, you haven't been charged Smile

You should try later to purchase your credits and let us know.

Thank you !


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In progress Re: Problem buying credits with paypal

Post by AndreaF on Wed 9 Jan 2013 - 8:26

ok i'll keep trying. thanks!

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In progress Re: Problem buying credits with paypal

Post by Sanket on Wed 9 Jan 2013 - 8:35

Okay, let us know when its solved.
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