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Post by richard liggins on January 9th 2013, 10:44 am

Hi All

I am having problems using my Attachments on my forum

I have ticked the box to activate it but all the boxes below that are on Zero

I have tried to add sizes but when I save it goes back to Zero

Can anyon ehelp please

Cheers
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Post by Sanket on January 9th 2013, 11:58 am

http://help.forumotion.com/t66572-attachments
Please follow that tutorial.

I don't understand the exact problem you face.
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Post by richard liggins on January 9th 2013, 12:07 pm

@Sanket wrote:http://help.forumotion.com/t66572-attachments
Please follow that tutorial.

I don't understand the exact problem you face.

Hi Sanket

I would like to put a attachment on a post ( a word preforma for the Memebrship to download and return to me)

I press browse to find the form on my computer, double click to place in the browse box, place a comment and then press submit query

The reply I get is "Could not upload file : exceeded total storage space. (Free space : 0)"

I have no attachments on the fourm so if I need to buy them where from as I though it was free!

Your help would be appreciated
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Post by Sanket on January 9th 2013, 12:11 pm

Can you PM me a test member account?
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Post by richard liggins on January 9th 2013, 12:16 pm

PM Sent

Thanks
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Post by Sanket on January 9th 2013, 12:17 pm

Forum URL please?
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Post by richard liggins on January 9th 2013, 12:19 pm

@Sanket wrote:Forum URL please?

Yes sent in new PM
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Post by Sanket on January 9th 2013, 12:20 pm

General>Messages and Emails>Attachments
Maximum attachment size :
What is the value there?
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Post by richard liggins on January 9th 2013, 12:22 pm

@Sanket wrote:General>Messages and Emails>Attachments
Maximum attachment size :
What is the value there?

Kb (Space left : -398933 Kb = -389.583 Mb)

Sorry should read

Maximum attachment size : Kb (maximum: 0.00 Mb)
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Post by Sanket on January 9th 2013, 12:24 pm

You are telling me the value for Allowed space for attachments :
I am asking for Maximum attachment size :
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Post by richard liggins on January 9th 2013, 12:25 pm

@Sanket wrote:You are telling me the value for Allowed space for attachments :
I am asking for Maximum attachment size :

Maximum attachment size : Kb (maximum: 0.00 Mb)
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Post by Sanket on January 9th 2013, 12:25 pm

So change the maximum attachment size to whatever you want. You had kept it at 0, hence it was not getting uploaded.

Maximum is 0 mb? Confused
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Post by richard liggins on January 9th 2013, 12:27 pm

@Sanket wrote:So change the maximum attachment size to whatever you want. You had kept it at 0, hence it was not getting uploaded.

Maximum is 0 mb? Confused

This is the problem I place a figure in there say 20 press save go back and it is back to Zero! It wont register
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Post by Sanket on January 9th 2013, 12:30 pm

Allowed space for attachments : Whats the value there? Is it 0? Add 398933 there. Hit save.
Then add the Maximum attachment size :
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Post by richard liggins on January 9th 2013, 12:33 pm

@Sanket wrote:Allowed space for attachments : Whats the value there? Is it 0? Add 398933 there. Hit save.
Then add the Maximum attachment size :

Yes tried that no good

On storage space it says I have used it all up but on total number of files I have zero which does not make sence
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Post by Sanket on January 9th 2013, 12:34 pm

I don't really understand. That storage space you brought, how many months was it for?
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Post by richard liggins on January 9th 2013, 12:36 pm

@Sanket wrote:I don't really understand. That storage space you brought, how many months was it for?

Brought today

This is what it says


Validity : 09 Feb 2013

You actually have 120 Mb free space..
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Post by Sanket on January 9th 2013, 12:39 pm

Can you make that account which you gave admin status for sometime?
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Post by richard liggins on January 9th 2013, 12:40 pm

@Sanket wrote:Can you make that account which you gave admin status for sometime?

Yes one moment please I will pM it
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Post by Sanket on January 9th 2013, 12:46 pm

General>Attachments
Storage space tab
Total storage used:100%

Did you renew this storage thing ? Thats why its still showing as total storage used as 100%.
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Post by richard liggins on January 9th 2013, 12:48 pm

@Sanket wrote:General>Attachments
Storage space tab
Total storage used:100%

Did you renew this storage thing ? Thats why its still showing as total storage used as 100%.

Could explain as I didnt do that please
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Post by Sanket on January 9th 2013, 12:48 pm

I don't understand what you are saying?
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Post by richard liggins on January 9th 2013, 12:50 pm

@Sanket wrote:I don't understand what you are saying?

Did you renew this storage thing ? Thats why its still showing as total storage used as 100%.

Where do I renew the storage thing!

I paid for storage and saved it what else do I have to do please
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Post by Sanket on January 9th 2013, 12:52 pm

Misc>Spend credits
Storage
There you can find the details.
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Post by richard liggins on January 9th 2013, 12:56 pm

@Sanket wrote:Misc>Spend credits
Storage
There you can find the details.

This is what is says, which I would say I have storage space


I have pressed Add Storage but nothing
*********

Credits management
Spend credits
Storage
.

You have currently 1084 credits.

Please select an area where you would like to enhance your forum:

Details
Validity : 09 Feb 2013

You actually have 170 Mb free space.
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Post by Sanket on January 9th 2013, 12:57 pm

I will forward this to Leeloo. Please wait patiently, until she answers.
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Post by richard liggins on January 9th 2013, 12:58 pm

@Sanket wrote:I will forward this to Leeloo. Please wait patiently, until she answers.

Thanks for time it is appreciated
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Post by Shadow on January 9th 2013, 2:46 pm

Hello,

What's your forum's URL ?


No help without your forum url
No support via private message


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Post by Sanket on January 9th 2013, 3:39 pm

Leeloo, I have PM'ed you the Forum URL.
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Post by Shadow on January 9th 2013, 4:13 pm

Hello,

I'm not sure to understand your problem.

There's no more free space on your forum. You purchased 500 additional Mb on May, so you have to purchase at least 500 Mb to renew the additional spaces you already used and then you'll be able to benefit from additional spaces you'll purchase.

Thank you !


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