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We have Ads covering our forum topics?

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We have Ads covering our forum topics?

Post by medsed on January 24th 2013, 3:21 am

http://maries-house.forumotion.com/

The ads that appear in our forum seem to be floating down over content, popping up in unusual places, at time there appears a bar that say "You can advertise here" it is generally sandwiched between two or more banner ads, the ads are blocking access to posting, to reply buttons and to topics so users cannot post. This is happening with Firefox and Safari so far. We are unable to make use of several forum options as a result of this.
Here is an example:


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Re: We have Ads covering our forum topics?

Post by SLGray on January 24th 2013, 3:31 am

If you are using Firefox, you can block ads.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Re: We have Ads covering our forum topics?

Post by medsed on January 24th 2013, 4:45 am

How do I do that? These are not pop ups, these are banner ads at the top of the page when one enters the forum. I have popups blocked.

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Re: We have Ads covering our forum topics?

Post by medsed on January 24th 2013, 5:49 pm

These are ads that have been there since we started the forum, I assumed that they are part of forumotion since I have a free forum. I am pretty much totally computer illiterate, I believe my Java script is 1.8. This is happening to several of my members who use a variety of browsers.

Thanks for helping me with this!

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Re: We have Ads covering our forum topics?

Post by Sanket on January 24th 2013, 5:50 pm

The ads are still appearing twice?

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Re: We have Ads covering our forum topics?

Post by medsed on January 24th 2013, 8:50 pm

As of right now I do not have the problem, it is not constant, happens off and on, I will ask my members and post later today if it is still an issue...thanks for the help!!

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Re: We have Ads covering our forum topics?

Post by Sanket on January 25th 2013, 5:10 am

Okay, let us know.

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Re: We have Ads covering our forum topics?

Post by medsed on January 26th 2013, 2:01 am

Users are experiencing this intermittently still. Sorry for slow replies, I have a house full of people with the stomach flu...
There are two or once in a while three ads that cover the upper part of our forum. Sometimes reloading the page helps, sometimes it does not. Users with Safari seem to be having the most difficulty, however these are our heaviest users so that may not be significant.
Thanks again for the help!

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Re: We have Ads covering our forum topics?

Post by Sanket on January 26th 2013, 6:08 am

It could be a browser issue while loading your forum. Ask the users to clear browser cache. There is no specified fix for it, since its a problem with that specific browser.

To completely remove the ads, you can buy credits to remove them for a specific time.
http://help.forumotion.com/t1219-credits-management

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