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Todays Active Topics tab not working

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Solved Todays Active Topics tab not working

Post by ridgebrook on February 1st 2013, 6:29 pm

Some of my members are experiencing a problem with the "Todays Active Topics" tab and can't access it while other members have no problems.. I have looked in the AP but can't find anywhere to check member access to this..
It there a fault with the tab on my forum? Or does the fault lay with the members, who can't access the tab, browser?
Any help would be appreciated thank you

My forum address is http://babs.forumotion.com

Many thanks

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Solved Re: Todays Active Topics tab not working

Post by Sanket on February 3rd 2013, 7:38 pm

Please ask the users what do they mean, by not able to access it? Do they get any error. There is no setting for this.

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Solved Re: Todays Active Topics tab not working

Post by ridgebrook on February 4th 2013, 12:10 am

They are getting a message saying "You are not authorised to use this facility" when they click on the "Todays Active Topics" tab.

This started happening Friday and a few more members are getting the same message.

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Solved Re: Todays Active Topics tab not working

Post by Sanket on February 4th 2013, 12:19 pm

Can you post a screenshot of this for reference?

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Solved Re: Todays Active Topics tab not working

Post by ridgebrook on February 5th 2013, 9:01 am

I'm not very good with computers so hope this image is ok



This is what my members are getting when trying to access the "Todays Active Topics" tab on my forum..

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Solved Re: Todays Active Topics tab not working

Post by Sanket on February 5th 2013, 9:34 am

Does this happen at a specific time?

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Solved Re: Todays Active Topics tab not working

Post by ridgebrook on February 6th 2013, 8:38 am

No its happening every time they try to open the tab.

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Solved Re: Todays Active Topics tab not working

Post by Sanket on February 6th 2013, 9:12 am

Can you provide me with an account detail via PM which faces this problem? You can change the password after i check it once.

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Solved Re: Todays Active Topics tab not working

Post by Sanket on February 7th 2013, 9:45 am

I will forward the problem to Leeloo.

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Solved Re: Todays Active Topics tab not working

Post by Leviosa on February 7th 2013, 10:23 am

Hello,

I'm not sure to understand the issue.

I've activated the widget "Most active topics" on your portal after having verify the permissions.
Then, I logged in your forum as a member and I was able to see the topics.

Which members have issue with it ?


No help without your forum url
No support via private message



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Solved Re: Todays Active Topics tab not working

Post by Sanket on February 7th 2013, 10:28 am

http://awesomescreenshot.com/04awdn482
I used the following member account which ridgebrook sent me.
Spoiler:
scoobykaren

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Solved Re: Todays Active Topics tab not working

Post by Leviosa on February 7th 2013, 10:33 am

Oh sorry, I thought we were talking about the widget Wink

I'll look into this, thank you !


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Solved Re: Todays Active Topics tab not working

Post by ridgebrook on February 7th 2013, 7:18 pm

Sorry for the mix up... Its not a widget on the portal page its the tab that appears at the bottom of the forums....

Here is a screen shot of the tab...


Hope this is ok as I am not that good with computers...

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Solved Re: Todays Active Topics tab not working

Post by Sanket on February 7th 2013, 7:50 pm

Don't worry, i already posted the screenshot for Leeloo to refer. She understands the problem now. Smile

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Solved Re: Todays Active Topics tab not working

Post by ridgebrook on February 7th 2013, 8:43 pm

Thank you Very Happy

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Solved Re: Todays Active Topics tab not working

Post by ridgebrook on February 16th 2013, 11:26 pm

Any update on this issue yet?? My members are asking if it has been resolved yet.
Another problem has also appeared for some members when viewing other members profile.. When they click on the "Topics" tab in the profile to view all topics started by the member who's profile they are looking at get the same message "You are not authorised to use this facility". Are these both linked to the same problem?

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Solved Re: Todays Active Topics tab not working

Post by Sanket on February 17th 2013, 4:57 am

I will bring this to the attention of Leeloo once more. Regret the delay.

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Solved Re: Todays Active Topics tab not working

Post by ridgebrook on February 18th 2013, 12:07 am

Many thanks Sanket... Just asking as members are getting a bit fed up not being able to use the tabs as they are a good way of finding certain topics etc..
Hope it can be resolved soon thumleft

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Solved Re: Todays Active Topics tab not working

Post by Leviosa on February 18th 2013, 9:28 am

Hello,

Sorry for the delay.
I can't reproduce this issue :/

I'll see it with the techs anyway.

Thanks for your patience Smile

Edit : Do you know that your permissions are set on "Moderators" only for this option ?

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Solved Re: Todays Active Topics tab not working

Post by ridgebrook on February 18th 2013, 2:19 pm

Didn't realise that the permissions were set to "Moderators" only however my Moderators couldn't access this tab at the time either...

The error seems to have gone now so thank you to Leeloo and the Tech team thumleft

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Solved Re: Todays Active Topics tab not working

Post by ridgebrook on February 18th 2013, 2:20 pm

Didn't realise that the permissions were set to "Moderators" only however my Moderators couldn't access this tab at the time either...

The error seems to have gone now so thank you to Leeloo and the Tech team thumleft

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Solved Re: Todays Active Topics tab not working

Post by Leviosa on February 18th 2013, 2:39 pm

Topic Solved & Locked

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