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Composing Message/Post Problem

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In progress Composing Message/Post Problem

Post by GoldenUruz on February 6th 2013, 8:06 am

Hello everyone.
I am hoping that someone here can help me with a problem I am having on my forum. (And Im noticing it happening here as well)

When a member (or myself) is typing and go to use the format buttons at the top of the screen, this text field will drop down out of sight and cover the Options below Preview/Send. Let me grab some before and afters for you all.


BEFORE


AFTER


Since it's happening to me even as I type this post, I'd like to know what I can do to fix this problem as it's very aggravating. My forum is in Phpbb3 coding and I am using the Chrome browser, if that helps at all. You can find the link to it here: The Forum Link

Thank you for your time and assistance, I hope this issue can be resolved quickly!

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In progress Re: Composing Message/Post Problem

Post by GoldenUruz on February 6th 2013, 8:12 am

Further information...

I can fix this by moving my mouse to a section of forum to the right or left that does not produce help text. I can stop it from happening if my browser is zoomed in to about 125%, which shouldn't have to be done. It also doesn't seem to occur in Firefox browsers.

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In progress Re: Composing Message/Post Problem

Post by SLGray on February 6th 2013, 8:19 am

Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!

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Try using a different browser to see if it happens.


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In progress Re: Composing Message/Post Problem

Post by GoldenUruz on February 6th 2013, 8:20 am

As I said in the second comment, the problem doesn't occur in Firefox. Just Chrome. Smile

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In progress Re: Composing Message/Post Problem

Post by SLGray on February 6th 2013, 8:22 am



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In progress Re: Composing Message/Post Problem

Post by GoldenUruz on February 6th 2013, 8:24 am

Have done so multiple times, as well as changing settings in Chrome but nothing seemed to work. And so I came here Smile

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In progress Re: Composing Message/Post Problem

Post by SLGray on February 6th 2013, 8:24 am

Is your Chrome up to date?


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In progress Re: Composing Message/Post Problem

Post by GoldenUruz on February 6th 2013, 8:26 am

Yes it is Very Happy

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In progress Re: Composing Message/Post Problem

Post by SLGray on February 6th 2013, 8:32 am

I just testing it on your forum. Please go and read what I posted.


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In progress Re: Composing Message/Post Problem

Post by GoldenUruz on February 6th 2013, 9:06 am

Alright, it seems the problem is still unresolved... apparently I need a Chrome users help Very Happy

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In progress Re: Composing Message/Post Problem

Post by Calιbuяn on February 6th 2013, 9:11 am

I use Chrome. Visited your forum and started typing, tried every single button, but everything works fine for me.

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In progress Re: Composing Message/Post Problem

Post by GoldenUruz on February 6th 2013, 9:15 am

Well that isn't helping me >.<
What settings does your Chrome have? Maybe it's something I can turn off.

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In progress Re: Composing Message/Post Problem

Post by Calιbuяn on February 6th 2013, 9:17 am

I'm not exactly sure. Maybe it's one of your add-ons? Try disabling them one at a time if you have any and seeing if the problem persists.

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In progress Re: Composing Message/Post Problem

Post by GoldenUruz on February 6th 2013, 9:19 am

I don't use add-ons.

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In progress Re: Composing Message/Post Problem

Post by Calιbuяn on February 6th 2013, 9:24 am

I don't honestly know what to tell you... I'm sorry...

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In progress Re: Composing Message/Post Problem

Post by GoldenUruz on February 6th 2013, 10:26 am

Do either of you know if there is a part of the CSS that will allow me to make the space between the editing buttons and text box larger? Perhaps that will fix the problem.

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In progress Re: Composing Message/Post Problem

Post by Leviosa on February 6th 2013, 10:29 am

Hello,

But you said that you have also the problem here, on the Support Forum, no ?


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In progress Re: Composing Message/Post Problem

Post by GoldenUruz on February 6th 2013, 10:30 am

Yes I do. But not when I'm using quick reply, just in the full posting. The screenshots provided are from THIS forum as I was creating the support thread.

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In progress Re: Composing Message/Post Problem

Post by Leviosa on February 6th 2013, 10:35 am

So, changing the CSS isn't a solution.

The technicians seem to think that it can be related to your cache also. Or your display resolution.

Can you please tell me if that happens with one particular option or every option randomly ?


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In progress Re: Composing Message/Post Problem

Post by GoldenUruz on February 6th 2013, 10:37 am

You can inform the techs that I have clear my all-time Cache for the entirety of my browser on Chrome, and it happens with all of the buttons - I think it's related to the display of the help text above the text input field because when that isn't being displayed, the box doesn't move.

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In progress Re: Composing Message/Post Problem

Post by Leviosa on February 6th 2013, 10:44 am

If the help texts were the issue, we would all get the problem too.

Since you're the only one who gets it, can I suggest you to change your display resolution to see if this works ?


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In progress Re: Composing Message/Post Problem

Post by GoldenUruz on February 6th 2013, 10:46 am

My computer display resolution? Or the resolution of the forum?
If you mean the forum, could you direct me where to do so? Also, other members of my forum see the problem as well - as it happens to them. They actually brought it to my attention lol

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In progress Re: Composing Message/Post Problem

Post by Leviosa on February 6th 2013, 10:49 am

Not on the forum, on your computer.
What is your display resolution at this time ?


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In progress Re: Composing Message/Post Problem

Post by GoldenUruz on February 6th 2013, 10:50 am

My display is set at computer max which is 1366x768

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In progress Re: Composing Message/Post Problem

Post by Leviosa on February 6th 2013, 10:56 am

Thanks a lot.
The techs are trying to find a solution. Wink


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In progress Re: Composing Message/Post Problem

Post by GoldenUruz on February 6th 2013, 10:57 am

Thank you very much - if it helps, my browser is also maximized, though when it's smaller or the same size the problem still arises Smile

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In progress Re: Composing Message/Post Problem

Post by GoldenUruz on February 7th 2013, 8:58 pm

Bump Smile

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In progress Re: Composing Message/Post Problem

Post by Leviosa on February 8th 2013, 10:08 am

Hello,

It seems that a possible issue has been found by the techs.

That's a glitch with the Main Font Size of the text.
In your Admin Panel :

Display >> Pictures and Colors >> Colors. The Main Font Size must be over 10.

But that's really weird in your case because you're size is 10 mwii
And I can't reproduce this issue on your forum.

Can you please confirm that you still have this issue? (even here, on the ESF?)

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In progress Re: Composing Message/Post Problem

Post by GoldenUruz on February 8th 2013, 4:49 pm

Yep! Still having the issue, I would be willing to open a Join.Me for you so you can see the problem live if you want. Smile

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