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Personal domain problems

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Solved Personal domain problems

Post by Bits N Bobs on February 10th 2013, 10:20 pm

I have a personal domain bought via namecheap.
I have tried all suggestions found in the FAQ and archives but still get the following error.
My forumotion link is
http://acdforum.all-up.com
Domain is
http://acdiva.com

Thank you

Error

The supplied domain name is not well configured
You have no CNAME redirecting to : acdforum.all-up.com
You have configured a A type DNS ( A type redirects to an IP address, and not to a textual domain name like the CNAME )

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Solved Re: Personal domain problems

Post by Bits N Bobs on February 10th 2013, 10:26 pm

Thank you I will do this and mark this as solved if it works Smile

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Solved Re: Personal domain problems

Post by Bits N Bobs on February 10th 2013, 10:27 pm

Will do thank you Smile

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Solved Re: Personal domain problems

Post by Bits N Bobs on February 11th 2013, 12:55 pm

Still having problems.

acdiva.com is now redirecting but the url bar is still showing http://acdforum.all-up.com and I am getting the following error in the Admin panel.

Error

The supplied domain name is not well configured

Thank you

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Solved Re: Personal domain problems

Post by Sanket on February 11th 2013, 1:43 pm

Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!
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Solved Re: Personal domain problems

Post by Bits N Bobs on February 13th 2013, 10:46 am

Still having problems.

acdiva.com is now redirecting but the url bar is still showing http://acdforum.all-up.com and I am getting the following error in the Admin panel.

Error

The supplied domain name is not well configured


Thank you

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Solved Re: Personal domain problems

Post by Bits N Bobs on February 14th 2013, 4:56 pm

Yes.
As explained in the first post I bought the domain via namecheap Very Happy

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Solved Re: Personal domain problems

Post by Shadow on February 14th 2013, 5:07 pm

We can't really tell you how to configurate an extern domain name, with another registrar.

But we can try if you provide a screenshot of your Configuration Panel (from your registrar). Smile
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Solved Re: Personal domain problems

Post by Bits N Bobs on February 14th 2013, 5:21 pm

Thank you Leeloo


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Solved Re: Personal domain problems

Post by Shadow on February 14th 2013, 5:35 pm

Please try first to remove the point after the "com" in the CNAME alias.

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Solved Re: Personal domain problems

Post by Bits N Bobs on February 14th 2013, 5:38 pm

I keep removing it Leeloo, it just puts it straight back again Sad

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Solved Re: Personal domain problems

Post by Shadow on February 14th 2013, 5:46 pm

I think I understand your issue.

First, when you filled your domain name in your Admin Panel, you did it without the "www."
The CNAME is configurated on the www so you needed it. I've fixed it.

Then, if you doesn't want to be redirected to your forum in the url bar (like you said above), try to remove the configuration "URL redirect". Smile


No help without your forum url
No support via private message


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Solved Re: Personal domain problems

Post by Bits N Bobs on February 15th 2013, 9:43 am

The problem with you adding the WWW is that for 3 years all members are and have always linked to acdiva.com

We have never used the www

Now when I type in acdiva.com it doesn't exist which means all visitors over the last 3 years will think we no longer exist.

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Solved Re: Personal domain problems

Post by Shadow on February 15th 2013, 9:49 am

The CNAME is configurated on the www with your registrar, there's nothing we can do on our side.

Where was the domain name before ?


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Solved Re: Personal domain problems

Post by Bits N Bobs on February 15th 2013, 12:02 pm

Thank you Leeloo.
I have always had it with namecheap but hosted with hostmonster Smile

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Solved Re: Personal domain problems

Post by Shadow on February 15th 2013, 12:13 pm

OK Smile
So, I can't help you with this issue.

At least, is this solved for the redirection problem now ? Wink
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Solved Re: Personal domain problems

Post by Bits N Bobs on February 15th 2013, 12:14 pm

Yes this can be closed now thank you Leeloo.
I have contacted Namecheap Smile

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