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Post by TimV on February 16th 2013, 10:03 pm

Hi, a number of my forum members are reporting to me that for the last week they get a blank page when trying to access the site. It doesn't happen every time but I have now witnessed this on both an ipad and iphone. It has also happened on pcs. The page loads but simply remains a blank white page.

Can anyone suggest the reason?

Thanks in advance.

Tim
http://brazilianvwbay.forumotion.com

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In progress Re: Forum appears blank

Post by APE on February 17th 2013, 1:22 am

Hello Timv

It would help if you could give a time scale on when this problem shows up.
I say this as at times our servers save data to our backup system and it may be down to that.

Can i ask you to pick up any times and where they are in the world so we can work out what time zones there is and match them up with the time the servers back up

In the UK the back up is done between 12 midnight and 1am
or it could just be a slow server or browser speed




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Post by TimV on February 17th 2013, 11:19 am

Hi thanks for the replies. The site generally loads fine for me, but yesterday I asked a friend to try on his iPhone. When on wifi it loaded fine, but appeared blank on 3G. This was around 1500 UK time. On Friday I asked someone else to view the site via their BT wifi on an iPod Touch and the page was blank. This was around 2015 UK time.

I have experienced no issues via iPad, iPhone or pc.

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Post by The Lone Ranger on February 17th 2013, 1:24 pm

When I read your post last night I also got a blank screen. This was about 21:40pm last night. Today it is showing OK.

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Post by Sanket on February 17th 2013, 1:51 pm

Is this solved, since the above post has been thanked & the forum seems to be loading fine.

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Post by TimV on February 17th 2013, 2:26 pm

No this issue is NOT resolved - I was just being polite and thanking the folks for replying. Still looking for a solution .....

The loading issue is sporadic - works sometimes, sometimes doesn't.

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Post by Sanket on February 17th 2013, 2:32 pm

Okay, when you think the issue is resolved let us know. As off now, I don't see a problem.

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Post by TimV on February 17th 2013, 7:34 pm

One of our longstanding members just posted up this photo:


... despite not being banned!! But they were then able to get on to post this photo.

What's going on?!

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Post by Sanket on February 17th 2013, 7:51 pm

Is the user able to login now?

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Post by SLGray on February 17th 2013, 8:15 pm

Have you checked to see if that member is not listed in the ban list?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Post by TimV on February 17th 2013, 11:06 pm

User was able to login shortly after.

No they do not appear in the ban list.

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Post by TimV on February 18th 2013, 12:00 am

I've resynchronised. What does that do?

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Post by TimV on February 18th 2013, 12:04 am

Yep I can ask a couple of them who've had the issue to test tomorrow. Thanks for the suggestion. I'll let you know the outcome.

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Post by TimV on February 18th 2013, 11:09 am

Resynchronized the forum but this has not solved the issue and another member has now seen a ban notification despite them not being banned.

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Post by Sanket on February 18th 2013, 3:23 pm

Have you checked if their Ip is banned by any chance?

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Post by TimV on February 18th 2013, 4:09 pm

Ah interesting, they had posted from 2 IP addresses that are on our ban list. I'm assuming that is a shared IP. I've removed the ban and we'll see if that helps.

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Post by APE on February 18th 2013, 9:22 pm

ok i have just looked at your forum and with my ipad and your site also gave me a white page so i can now say that it has nothing to do with the system doing it's back ups.

Not really sure why this is going on can i ask what browser your iphone's and ipad's are using ? as this only shows up on my safari browser and not on firefox.
so maybe it's aproblem with there browser's

Ape




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Post by TimV on February 18th 2013, 9:41 pm

Hi Ape

On the iPhone and iPads it's Safari. I'll need to ask about the pcs.

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Post by APE on February 18th 2013, 9:43 pm

yes i just put Safari on my laptop and i to still have that problem but on firefox there is no problem at all




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Post by Bens_Dream on February 25th 2013, 12:28 pm

Loads fine for me...

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