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Invalid username or password

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Solved Invalid username or password

Post by JennBags on February 17th 2013, 10:57 am

Hello, this is re: thelockinn.forumotion.co.uk

One of my Admins has started having trouble logging in - she keeps getting "Invalid username or password". Yesterday she cleared her cookies, and then was able to log in, but she has got the same problem again today.

ETS: The messages she is getting are either that she's an inactive user or the wrong password/username has been used - but none of those things are true!

Any ideas on why this would be happening all of a sudden?

Thanks

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Solved Re: Invalid username or password

Post by Sanket on February 17th 2013, 1:40 pm

Try logging into the account after changing her password for the account yourself. See if you face the problem.

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Solved Re: Invalid username or password

Post by JennBags on February 17th 2013, 1:41 pm

Yes I do get the same problem Sad

I'll try resetting her password again.

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Solved Re: Invalid username or password

Post by JennBags on February 17th 2013, 1:45 pm

OK, so I've tried that, and it's now working.

Have you got any idea why this keeps happening to her?

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Solved Re: Invalid username or password

Post by Sanket on February 17th 2013, 1:57 pm

Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!

I am 100% sure, she doesn't remember her password. Since, she clears her cache etc. Her passwords are deleted & she has to enter the password for the forum, which she might have entered incorrectly.

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Solved Re: Invalid username or password

Post by JennBags on February 17th 2013, 2:02 pm

Sorry I didn't think I was double-posting, apologies.

I'm pretty sure she was using the right password (I set it, so I know it was right, and it didn't work for me until I reset it again). Someone else had this problem a couple of months ago as well, using the same username and password that they always had.

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Solved Re: Invalid username or password

Post by Sanket on February 17th 2013, 2:03 pm

There is nothing else that can justify this then.

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Solved Re: Invalid username or password

Post by JennBags on February 18th 2013, 5:07 pm

Not really as we don't know what's causing the problem, but I guess it's as solved as it's going to be! Thanks - how do I mark as Solved? Do I just lock the topic?

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Solved Re: Invalid username or password

Post by Sanket on February 18th 2013, 5:16 pm

Topic Solved & Locked

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