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User Unable to Post

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In progress User Unable to Post

Post by DestinysGrace on February 28th 2013, 4:39 am

http://www.serenityriverpack.com/forum

Over that SRP, we have a new member under the username of Frostfire. She has been unable to post anything all regular members are, such as a new topic in the Awaiting Approval sub-forum of Wolf Biographies. However, she has been able to post a reply to our Introduction Rules topic, which we later split into it's own, new topic. She is unable to post anywhere else and is coming back with no errors or anything, the posts simply are not going through.

We recently banned a member and originally I thought this may have been that member just using a proxy, but after looking up the IP, the server is not one a proxy uses. SO, I can safely rule out this is a banned member. =/

Any suggestions?

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In progress Re: User Unable to Post

Post by SLGray on February 28th 2013, 4:41 am

Is she posting links? So there is no error message at all?


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In progress Re: User Unable to Post

Post by DestinysGrace on February 28th 2013, 4:44 am

She is probably posting links, but we allow new users and guests to post them with no security measures. She is getting no error messages.

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In progress Re: User Unable to Post

Post by Sanket on February 28th 2013, 7:44 am

There must be something happening, like a error or a blank message.

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In progress Re: User Unable to Post

Post by DestinysGrace on February 28th 2013, 8:31 am

No error. From what I've gathered, it sends her straight back to a blank post new topic page OR a "your message has been posted" page. Yet, no post.

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In progress Re: User Unable to Post

Post by Sanket on February 28th 2013, 9:22 am

If it shows your message has been posted, then the message has been posted.

If you want to test it, change the password for that user's account & try it yourself.

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In progress Re: User Unable to Post

Post by DestinysGrace on March 1st 2013, 8:51 am

The user is unwilling to let me change their password. Could it be the browser they are using?

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In progress Re: User Unable to Post

Post by Sanket on March 1st 2013, 9:21 am

I Cannot confirm & say what it is.

If the user is unwilling to help, then I really can't help much. Such a problem is not really reported. You can ask the user, that he can change the password later on for his account to whatever he wants. Its just a temporary thing, doesn't the user trust his admin?

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In progress Re: User Unable to Post

Post by DestinysGrace on March 1st 2013, 6:53 pm

I'm a mod with access to the administration panel is all. Our admin doesn't have an account here and she told me to post it.

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In progress Re: User Unable to Post

Post by Sanket on March 1st 2013, 7:22 pm

Sorry, but if the user is not willing to help there is nothing we can do about it. Can we?

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In progress Re: User Unable to Post

Post by DestinysGrace on March 1st 2013, 9:21 pm

They've helped a little bit. They are able to post it as a guest but not on their account.

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In progress Re: User Unable to Post

Post by APE on March 1st 2013, 9:45 pm

ok can i ask you to do the following things and see if there set up to post in the forum.

This is a shot in the dark really as the member will not help you out in anyway.
Bit strange if you ask me but still.

Go to your ACP >>
Users & Groups tab at the top of the page >>

Users >> Search users >>
Type the users name in the box and click OK
Now you will see the members account >>

Click the icon next to the cog this will bring up the account permissions look to see if they have the right to post in all forum if they don't them give the right permissions and then save
If they do have the right permissions then there is not much more we can do without having access to he's or her account.

I hope this is some help to you

From Your Friendly Helper Ape

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In progress Re: User Unable to Post

Post by DestinysGrace on March 3rd 2013, 9:42 pm

Looking at the permissions, everything save for a few boxes are unchecked for allowed access. However, that is the same for all other users, myself and the admin included. I'll check the boxes and see if that helps any, though.

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In progress Re: User Unable to Post

Post by APE on March 3rd 2013, 10:29 pm

if there settings are all the same then im really lost on what the problem is maybe re move there ticks out of the box and then resynchronize your forum and then tick there boxes again and save this will reset all there settings

To resynchronize your forum do the following step
ACP >> General >> tab >> Forum >> Configuration..
Right at the bottom tick Resynchronize your forum : and Save




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In progress Re: User Unable to Post

Post by DestinysGrace on March 10th 2013, 5:43 am

Please lock; User has not visited forum since February 27th to let us know anything.

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In progress Re: User Unable to Post

Post by Sir Chivas™ on March 10th 2013, 6:05 am

As requested..
Thread garbage.



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- When the issue is solved, please mark it as solved.



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