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Chatbox

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Do you think Forumotion should have a chatbox for members?

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Total Votes : 12

Chatbox

Post by Bazinga! on March 3rd 2013, 4:45 am

I thought it might be nice to have a chatbox on Forumotion.

I would like to be able to talk to other members about their experiences on their forums and other similar things.

What does everyone else think?

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Re: Chatbox

Post by Sanket on March 3rd 2013, 4:59 am



Last edited by Sanket on March 3rd 2013, 5:12 am; edited 1 time in total

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Re: Chatbox

Post by Bazinga! on March 3rd 2013, 5:02 am

I meant having a chatbox here on Forumotion, not a chatbox on my forum. I already have a chatbox on my forum.

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Re: Chatbox

Post by Sanket on March 3rd 2013, 5:05 am

Oh !
My bad, i thought otherwise.

We had almost more than a year ago had the chatbox. But, it started to be a spambox. Also, users started asking for support & questions were being answered then. To avoid it, the chatbox was removed.

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Re: Chatbox

Post by Bazinga! on March 3rd 2013, 5:07 am

@Sanket wrote:Oh !
My bad, i thought otherwise.

We had almost more than a year ago had the chatbox. But, it started to be a spambox. Also, users started asking for support & questions were being answered then. To avoid it, the chatbox was removed.

I'm sorry. I guess I should have specified that.

I see. Is there any way to put any kind of restrictions on the chatbox? Or is it just anything goes once the chatbox has been activated?

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Re: Chatbox

Post by Sanket on March 3rd 2013, 5:10 am

Well, there can't be a 24 x 7 chatbox moderator & in the absence of one, this is what used to happen. silent

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Re: Chatbox

Post by Bazinga! on March 3rd 2013, 5:14 am

@Sanket wrote:Well, there can't be a 24 x 7 chatbox moderator & in the absence of one, this is what used to happen. silent

True. I can see how that could become a problem.

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Re: Chatbox

Post by BlackScorpion on March 3rd 2013, 6:43 am

It would be nice if it worked like you mentioned, for general chat, but like Sanket said, there is no way of monitoring it 24/7.

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Re: Chatbox

Post by levy on March 3rd 2013, 7:36 am

They will request help ,and isn't moderator 24/7.
My vote is no.

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Re: Chatbox

Post by Bazinga! on March 4th 2013, 7:57 pm

@BlackScorpion wrote:It would be nice if it worked like you mentioned, for general chat, but like Sanket said, there is no way of monitoring it 24/7.

Yeah, I thought it would be nice for people to chat with one another but I can see Sanket's point. People would be asking for help all the time and it would be easier to moderate the forum than the chatbox.

RicYiu wrote:They will request help ,and isn't moderator 24/7.
My vote is no.

Thank you for your vote.

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Re: Chatbox

Post by Base on March 4th 2013, 8:24 pm

I would be for this idea if it wasn't for the fact that it needs constant moderation. :/

I suppose it would be nice for members to get to know one and another. After all, we're a community! Very Happy

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Re: Chatbox

Post by iPur3Talent on March 4th 2013, 8:28 pm

I see how it could help and you could add a new usergroup known as chatbox moderators that can report messages from the chatbox and send it to an Administrator and to a Manager or you could just have Helpers do that.

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Re: Chatbox

Post by Bazinga! on March 4th 2013, 8:48 pm

@Base wrote:I would be for this idea if it wasn't for the fact that it needs constant moderation. :/

I suppose it would be nice for members to get to know one and another. After all, we're a community! Very Happy

That's what I thought. I was thinking it would be a nice way for users to get to know one another.

@iPur3Talent wrote:I see how it could help and you could add a new usergroup known as chatbox moderators that can report messages from the chatbox and send it to an Administrator and to a Manager or you could just have Helpers do that.

I have a chatbox on my forum and there is a way to set up so that the chatbox has it's own moderators. The moderators for the chatbox are allowed to kick people out of the chatbox or even ban people from the chatbox, although they can't ban the person from the forum entirely.

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Re: Chatbox

Post by Sanket on March 5th 2013, 4:48 am

My vote still would be No.

This is a Support Forum & not a Social Forum. If you want to know someone, you can simply PM them.

Even if we add helpers as chatbox moderators, no one can guarantee their presence 24 x 7. Users will come & ask their queries & possibly get answers there. We as a support forum want the questions to be posted on the support forum, so as it becomes a reference for users in the future when they use the search feature.

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Re: Chatbox

Post by Bazinga! on March 6th 2013, 2:09 am

@Sanket wrote:My vote still would be No.

This is a Support Forum & not a Social Forum. If you want to know someone, you can simply PM them.

Even if we add helpers as chatbox moderators, no one can guarantee their presence 24 x 7. Users will come & ask their queries & possibly get answers there. We as a support forum want the questions to be posted on the support forum, so as it becomes a reference for users in the future when they use the search feature.

Thank you, Sanket, for your comments. I actually agree with what you said. The chatbox can't be moderated 24/7 and future members can't find the answer to their question in the chatbox.

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Re: Chatbox

Post by runawayhorses on March 6th 2013, 3:56 am

Moderating the chatbox would definitely be the biggest issue to solve if it were a 24/7 deal, but what about having specific chatbox hours that it is open? Like for example on monday the chatbox will be open from 12:00PM EST to 3:00 EST, and on Wednesday from 6:00PM to 9:00PM, etc. And the actual on-time for the chatbox can very from week to week depending on when the assigned moderators can moderate, and the time scheduled for the chatbox being open that week could be posted above the chatbox complete with chatbox rules specifying that no questions pertaining to forum codes is allowed, and to please ask your questions on the forum.

The chatbox does not need to be 24/7, the time scheduled could be arranged in such a way each week that everyone could possibly have a chance to be on at that time, and it could change every week. The moderators schedule could play a roll each week as to when the chatbox will be open.

Say for example the header above the chatbox could read like this, although I won't use any font style for my example don't want to break any rules. lol

-----
Note: Please ask your forum related questions on the forum this chatbox is for social chat.

Chatbox hours this week are: (time zones are EST)

Monday 3:00pm - 7:00pm (moderated by: Bazinga!)
Tuesday 1:00PM to 4:00PM (moderated by: runawayhorses)
Wednesday 2:00PM to 5:00PM (moderated by: BASE)

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Re: Chatbox

Post by Bazinga! on March 6th 2013, 4:22 am

@runawayhorses wrote:Moderating the chatbox would definitely be the biggest issue to solve if it were a 24/7 deal, but what about having specific chatbox hours that it is open? Like for example on monday the chatbox will be open from 12:00PM EST to 3:00 EST, and on Wednesday from 6:00PM to 9:00PM, etc. And the actual on-time for the chatbox can very from week to week depending on when the assigned moderators can moderate, and the time scheduled for the chatbox being open that week could be posted above the chatbox complete with chatbox rules specifying that no questions pertaining to forum codes is allowed, and to please ask your questions on the forum.

The chatbox does not need to be 24/7, the time scheduled could be arranged in such a way each week that everyone could possibly have a chance to be on at that time, and it could change every week. The moderators schedule could play a roll each week as to when the chatbox will be open.

Say for example the header above the chatbox could read like this, although I won't use any font style for my example don't want to break any rules. lol

-----
Note: Please ask your forum related questions on the forum this chatbox is for social chat.

Chatbox hours this week are: (time zones are EST)

Monday 3:00pm - 7:00pm (moderated by: Bazinga!)
Tuesday 1:00PM to 4:00PM (moderated by: runawayhorses)
Wednesday 2:00PM to 5:00PM (moderated by: BASE)

:wouhou: I actually think this is a great idea! :wouhou:

What does everyone else think of this?

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Re: Chatbox

Post by Sanket on March 6th 2013, 8:29 am

You forgot, this would require an admin to be present on all these times to activate the chatbox fufufu
Also, this will require guaranteed chatbox moderation for whatever times that are mentioned.


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Re: Chatbox

Post by Base on March 6th 2013, 9:19 am

Yeah, it would be quite a hassle to keep deactivating and activating the ChatBox each time. There is also no guarantee that the ChatBox will definitely run at a specified time.

It's not a bad idea, but due to impracticality I am unable to support this idea.

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Re: Chatbox

Post by runawayhorses on March 6th 2013, 11:45 am

Don't be so quick to shut this idea out Base, give everyone a chance to work the problem and express there solutions. Rome wasn't built in a day ya know.

Those are some good points Sanket made but I think if we put our heads together we can certainly come up with a solution. First lets recognize the potential this has to bringing the English forumotion community together that everyone seems to want, and what better way than to have special social chat sessions everyday in the forums chatbox moderated by its members and staff. If this forum indeed truly wants to bring the community together in a fun and everlasting way this is an idea worth looking into.

First lets address Sankets first problem he presented which was "Activating the chatbox" before each chat session which obviously is something that will need to be done by someone that has access to the admin panel, and we can't have just anyone having that kind of power and access, so it would need to be someone that is already established with those rights, staff members who has had that kind of access for quite sometime, and we'll assume not all staff members have that kind of access.

Well first I think its safe to say there is not always someone here with that kind of access which is why Sanket brought it up in the first place, so if that's the case the chatbox open hours will have to be aligned and in sync with the people that are scheduled to be here with that kind of access, and then the schedule could then be presented to the possible candidates that will be moderating the chatbox and they could choose which time-slot they would be willing to fill that week. Since the chatbox is going to have different hours its open each week anyway the schedule can and will reflect that.

Ok, so here it is, the chatbox is going to be open only when someone is here that can turn it on and off and the people moderating it are going to work around that already existing schedule. That schedule will be presented to the chatbox moderators candidates that week who will say what days and hours in that time-frame they can be available to moderate the chatbox, then that information is gathered and the chatbox schedule is made by the staff members that arrange there own schedules and presented back to the moderators for verification and commitment, once that has been established the hours the chatbox will be open can be posted above the chatbox.

The most effective and convenient way to do this is to open a hidden forum for the chatbox moderators so they can discuss when they can moderate and the staff members can join in the conversation and let them know the available time-slots. The entire schedule each week can be established there.

Next problem presented by Sanket: "Guaranteed chatbox moderation".

Well I think that can be established in the hidden forum for chatbox moderators, since the schedgule is going to be made there.

Solved.

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Re: Chatbox

Post by Sanket on March 6th 2013, 12:15 pm

The intentions are right, but its impractical & impossible for me to give you a specified time of when i could be online. I simply cannot commit a time nor have the time to co-ordinate with chatbox moderators about the activation de-activation of the chatbox. As i get 10's of PM's for every login made after 5 hours or so. My time is more committed to helping those users. I am sorry, but we won't be accepting this suggestion due to it being very infeasible & impractical to implement.

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Re: Chatbox

Post by Macca_96 on March 6th 2013, 12:20 pm

@runawayhorses wrote:Moderating the chatbox would definitely be the biggest issue to solve if it were a 24/7 deal, but what about having specific chatbox hours that it is open? Like for example on monday the chatbox will be open from 12:00PM EST to 3:00 EST, and on Wednesday from 6:00PM to 9:00PM, etc. And the actual on-time for the chatbox can very from week to week depending on when the assigned moderators can moderate, and the time scheduled for the chatbox being open that week could be posted above the chatbox complete with chatbox rules specifying that no questions pertaining to forum codes is allowed, and to please ask your questions on the forum.

The chatbox does not need to be 24/7, the time scheduled could be arranged in such a way each week that everyone could possibly have a chance to be on at that time, and it could change every week. The moderators schedule could play a roll each week as to when the chatbox will be open.

Say for example the header above the chatbox could read like this, although I won't use any font style for my example don't want to break any rules. lol

-----
Note: Please ask your forum related questions on the forum this chatbox is for social chat.

Chatbox hours this week are: (time zones are EST)

Monday 3:00pm - 7:00pm (moderated by: Bazinga!)
Tuesday 1:00PM to 4:00PM (moderated by: runawayhorses)
Wednesday 2:00PM to 5:00PM (moderated by: BASE)

And what about people on the other side of the world? We dont wanna be up in the middle of the night to have a chat

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Re: Chatbox

Post by runawayhorses on March 6th 2013, 12:46 pm

@Sanket wrote:The intentions are right, but its impractical & impossible for me to give you a specified time of when i could be online. I simply cannot commit a time nor have the time to co-ordinate with chatbox moderators about the activation de-activation of the chatbox. As i get 10's of PM's for every login made after 5 hours or so. My time is more committed to helping those users. I am sorry, but we won't be accepting this suggestion due to it being very infeasible & impractical to implement.
Okie dokie, it wasn't my suggestion it was Bazinga!'s, I was just trying to show how it could work, but as you stated you have more pressing things to do so its not possible. Ok, this is a closed subject then. Very Happy

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Re: Chatbox

Post by Bazinga! on March 6th 2013, 4:57 pm

Well, I guess this is closed then.

Thank you to everyone who posted their thoughts and suggestions for this. I appreciate it. Very Happy

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Re: Chatbox

Post by RPM on March 6th 2013, 5:06 pm

No. This wouldn`t work. The support mods, admins and managers all deserve to have a life off this site, and having a chatbox would keep them from that.

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Re: Chatbox

Post by Sanket on March 6th 2013, 5:23 pm

Thank you everyone for such a wonderful constructive suggestion. thumleft

Due to its infeasibility, we cannot implement this. Thread Locked.

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