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Member unable to log in

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In progress Member unable to log in

Post by netty on March 30th 2013, 5:31 pm

Hi there, hope you can help me.
One of my members cannot log into my forum www.doodlepost.net she is the only one having problems and I can occasionally change her password which solves the problem for a few weeks then it is back to square 1 again. However this time no amount of password changing, new email address, getting her to clear her PC of the usual stuff is working, no matter what I do she cannot log in. Even when she gets the new verification form it never ever recognises the code.

This is what she gets..


netty
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In progress Re: Member unable to log in

Post by Sanket on March 30th 2013, 6:12 pm

http://help.forumotion.com/t120890-we-have-noticed-suspicious-activity#798137
This was the possible Solution. But, in the absence of Leeloo, you can forward the details to me & i will forward it to the concerned person.

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In progress Re: Member unable to log in

Post by netty on March 30th 2013, 9:16 pm

Have sent you a pm with details, thank you.

netty
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In progress Re: Member unable to log in

Post by Sanket on March 31st 2013, 5:42 am

I have forwarded the details. We will need to wait now.

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In progress Re: Member unable to log in

Post by netty on March 31st 2013, 3:23 pm

Thank you Sanket and just another piece of info... I gave the user an account of mine that I use as an ordinary member just so I can check things on the forum as a normal user ( not admin ) and even that didn't work for her Sad
She also informs me that she gets the same problem now when using her pc at work to browse the forum, so different IP, and also unable to log in when trying it on her son's iPad Confused

netty
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In progress Re: Member unable to log in

Post by Jophy on March 31st 2013, 3:31 pm

Sorry for the inconvenience, our main administrator will check out the problem, please wait 'til Monday when he gets back to work Smile

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In progress Re: Member unable to log in

Post by APE on March 31st 2013, 7:29 pm

As the Easter holidays are here most have Monday off as well so you may find that it will be Tuesday before the Pro admins are in the office Wink
If it's anything to go by the uk we have a bank holiday Monday as its the 1st of April. Not sure if the french have bank holidays or not lol




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In progress Re: Member unable to log in

Post by netty on April 2nd 2013, 10:47 pm

Hi Sanket, just sent you a message with another user's details that cannot get into the forum. Confused

netty
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In progress Re: Member unable to log in

Post by Sanket on April 3rd 2013, 5:50 am

netty, i have forwarded the details again.

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In progress Re: Member unable to log in

Post by netty on April 5th 2013, 2:00 pm

@Sanket wrote:netty, i have forwarded the details again.

Thank you for that, shall wait to hear Smile

netty
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In progress Re: Member unable to log in

Post by netty on April 9th 2013, 4:39 pm

Hi, wondering if I will hear anytime soon, members concerned are getting a little impatient Confused

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In progress Re: Member unable to log in

Post by Sanket on April 9th 2013, 4:44 pm

I am really really sorry for this delay TT

Since, Leeloo has left Forumotion. The Godfather will respond to our queries, but we have not heard back from him for other requests too. I will let you know, whenever i hear back.

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In progress Re: Member unable to log in

Post by netty on April 11th 2013, 12:29 pm

Thank you for keeping me posted, most appreciated Very Happy

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