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Chatbox only works for some people?

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In progress Chatbox only works for some people?

Post by Kanti on April 12th 2013, 3:30 am

Here is a problem that one of my users is having with the chatbox:

[21:27:37] Annadropolis : when i come into the forum the chat says im not logged in to use. but i just got there. i click log in but it does nothing. i have to refresh the page sometimes a few time

[21:27:40] Annadropolis : before it will work

Any idea what's wrong and how to fix?
Thank you!

Kanti
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In progress Re: Chatbox only works for some people?

Post by Sir Chivas™ on April 12th 2013, 5:14 am

Hi,

It may be a small bug inside the chat-box's server. Nothing to really worry about, this has happen to me sometime today as well. Although, it isn't something big to worry about.



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In progress Re: Chatbox only works for some people?

Post by Kanti on April 12th 2013, 5:18 am

So how can I fix it?
It's very inconvenient

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In progress Re: Chatbox only works for some people?

Post by Sir Chivas™ on April 12th 2013, 5:23 am

Please don't use bold or color. Please keep to the default text. This is reserved for the staff for moderation.


Before forwarding this to TGF, can you please provide evidence such as screenshots of this issue, rather than quoting, thanks.



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In progress Re: Chatbox only works for some people?

Post by Kanti on April 12th 2013, 5:30 am

If it happened to you sometime today then why would I need to give you photos? Don't you know what it looks like?
The photo will consist of her being logged off and when she tries to log in it won't let her. What's there to see?

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In progress Re: Chatbox only works for some people?

Post by Sir Chivas™ on April 12th 2013, 5:41 am

This isn't for me, this is for the tech's to view the issue, please be more respectful. I've tested my chat-box and it seems to be working normally.



As mentioned above, the screenshots aren't for me. This is for the tech's to visualize the issue, so if you're kind please provide more evidence since I can't forward this until I have enough evidence to show that this is a serious issue, please understand that.



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In progress Re: Chatbox only works for some people?

Post by Kanti on April 12th 2013, 5:49 am

Sorry if I came across rude, I didn't mean it at all I just wasn't sure what to take a picture of?
It's my friend so I'll have to ask them, sorry let me go see

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In progress Re: Chatbox only works for some people?

Post by Sir Chivas™ on April 12th 2013, 6:27 am

Alright, do not worry. Just seemed a bit rude the way you said things, but once again I wasn't clear myself. Wink

Regarding to the issue, I guess we will just have to wait until your friend reports to you with screenshots or with a positive feedback saying that the issue is gone. Smile



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In progress Re: Chatbox only works for some people?

Post by Kanti on April 12th 2013, 6:53 am

Yea, I think she went to bed for now I'll have to wait until tomorrow morning to get that to you.
Sorry : /

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In progress Re: Chatbox only works for some people?

Post by Jophy on April 12th 2013, 10:03 am

Hello,

First, I would advice them to clear their cache:
http://help.forumotion.com/t22597-how-to-clear-the-cache-in-firefox-internet-explore-chrome

It might a be a browser problem, also, try to advice them to try other browsers and see if the problem still persists, report back to us if the issue is still appearing for your members, thanks Smile

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