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cant post as guest on my site all of a sudden

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In progress cant post as guest on my site all of a sudden

Post by hena on April 25th 2013, 10:04 am

hi,

i think somebody's hacked my site, cant post as guest on my site pls check my site...hena.forumotion.com
thank you in advance. also i want to know how to change my forum name.


regards,
hena

hena
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In progress Re: cant post as guest on my site all of a sudden

Post by tommycoo on April 25th 2013, 10:32 am

If your forum hacked by someone, read this first

If you want to change your forum name. Try this
Admin > General > Forum > Configuration > and change it there..

or you want to change your forum adress
Admin > General > Forum > Forum adress > and change it there Basketball

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In progress Re: cant post as guest on my site all of a sudden

Post by hena on April 25th 2013, 10:53 am

hi tommycoo,

thanks for your reply but, there is one very twisted and malicious person who has access to my admin password through vicious means.....how can i protect my forums.

regards,

hena

hena
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In progress Re: cant post as guest on my site all of a sudden

Post by tommycoo on April 25th 2013, 10:55 am

Here is try this here

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In progress Re: cant post as guest on my site all of a sudden

Post by Base on April 25th 2013, 11:05 am

Hello,

If you believe your forum has been hacked, you can try restoring it using our utilities located here: http://www.forumotion.com/en/utils/

You will need to use the founding email and password to log in.

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In progress Re: cant post as guest on my site all of a sudden

Post by hena on April 25th 2013, 11:12 am

tommycoo and base manager thank you both....thats a relief knowing no one can attack my forums...i've also read the utilities article for now i am fine...i can post as guest. thank you once again.
i am not able to login as admin i tried the new and old password it is not letting me can you pls help. hena.forumotion.com

kind regards,
hena

hena
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In progress Re: cant post as guest on my site all of a sudden

Post by Base on April 25th 2013, 11:14 am

You're welcome.

As for your password, you can request a new one by reading this topic: http://help.forumotion.com/t93821-lost-founder-s-password

After you've done that, please send one message to one of the staff members listed. Smile

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In progress Re: cant post as guest on my site all of a sudden

Post by hena on April 25th 2013, 11:26 am

hello base manager,

i've done that my dear tried twice with reset password button ..its does not work pls help. thank you.

yours kindly,
hena

hena
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In progress Re: cant post as guest on my site all of a sudden

Post by Base on April 25th 2013, 11:28 am

You need to send a private message to one of the staff members listed in the topic with the information. The reset password button is not meant to be used in this case.

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In progress Re: cant post as guest on my site all of a sudden

Post by hena on April 26th 2013, 9:01 am

hello base manager,

thank you for your help but, kirk cannot find my primary email i dont know what to do now....

if the email is not showing in your record as the primary then whats the solution to this problem...kirk is saying he cant find my primary email in the records .....how do we resolve this issue. pls help ..i dont know who is the most senior admin here to speak to about this problem.
i will appreciate your help.


yours truly,
hena


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In progress Re: cant post as guest on my site all of a sudden

Post by Sanket on April 26th 2013, 10:22 am

Give me a list of creation emails via PM, i can confirm which one it is.

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