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Suspicious Activity sign in problems

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Solved Suspicious Activity sign in problems

Post by pitbull64 on May 14th 2013, 7:53 pm

Hi,

I have a member on my forum that cannot log in due to suspicious activity on his account.

I do believe he used lower case letters when he should have used upper case. He tells me that he gets redirsted to another page but he cannot get any further.

I've read about this on this forum so have an idea whats going on and I know I need to PM someone, but I need to make a couple more posts to be able to PM.
My forum
http://bikersundercanvas.forumotion.co.uk/

Many Thanks

pitbull64
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Solved Re: Suspicious Activity sign in problems

Post by SLGray on May 14th 2013, 11:05 pm

Have you tried to log in with the member's information?


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Solved Re: Suspicious Activity sign in problems

Post by pitbull64 on May 14th 2013, 11:20 pm

No, I've not tried that.

I've read on here that the only way around it is to send a PM with the details and the name can be removed from the blacklist.

I've sent the PM to Leeloo, just waiting for a reply.

pitbull64
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Solved Re: Suspicious Activity sign in problems

Post by Jophy on May 15th 2013, 5:33 am

@pitbull64 wrote:No, I've not tried that.

I've read on here that the only way around it is to send a PM with the details and the name can be removed from the blacklist.

I've sent the PM to Leeloo, just waiting for a reply.
Unfortunately Leeloo left Forumotion, so you can either send the information via PM to Sanket or any other staff members so we can forward the request to our main administrator.

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Solved Re: Suspicious Activity sign in problems

Post by pitbull64 on May 15th 2013, 4:12 pm

Thank you,

I have sentthe info to Sanket.

pitbull64
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Solved Re: Suspicious Activity sign in problems

Post by Sanket on May 15th 2013, 5:00 pm

I have forwarded your problem to The Godfather, however I am not sure when he will reply as he has not answered our previous queries as well. So please be patient.

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Solved Re: Suspicious Activity sign in problems

Post by S-t-e-v-e- on May 15th 2013, 6:52 pm

why is he not fixing these problem straight away?

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Solved Re: Suspicious Activity sign in problems

Post by pitbull64 on May 16th 2013, 2:55 am

I've managed to get around the problem by going into the admin panel and changing the members username slightly and resetting his password.

I can now log in using the new details for his account.

I've emailed him the new details and told him to go into his profile and change his password to something better for him.

Could the admin mark this as solved.
Many Thanks

pitbull64
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Solved Re: Suspicious Activity sign in problems

Post by SLGray on May 16th 2013, 4:50 am

Topic Solved & Locked


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