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Norton blocking Forumotion

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Solved Norton blocking Forumotion

Post by cassini on May 22nd 2013, 6:50 pm

Hello,

I was having this conversation with Steve in which Kirk added his comments & locked the previous thread. His problem might of been solved but mine has not.

How do you explain this & the second Ark forum is my back up forum using another forum board.


The other set is from my previous post that the section has been locked.


I have used Internet Explorer & Google Chrome but Norton has blocked the forumotion site saying its a malicious website.

Regards
Cassini Smile

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Solved Re: Norton blocking Forumotion

Post by Sanket on May 22nd 2013, 7:04 pm

Cassini, i think that explains the problem.
http://www.imagebam.com/image/7aaac5255835630

Someone might have reported those links as scam.

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Solved Re: Norton blocking Forumotion

Post by S-t-e-v-e- on May 22nd 2013, 7:26 pm

@Sanket wrote:Cassini, i think that explains the problem.
http://www.imagebam.com/image/7aaac5255835630

Someone might have reported those links as scam.

they are scam you only need to have a look at them well dodgy should be deleted straight away

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Solved Re: Norton blocking Forumotion

Post by kirk on May 22nd 2013, 9:10 pm

@cassini wrote:Hello,

Kirk added his comments & locked the previous thread.
Oh sorry about that, i was figuring the problem was resolved.
You could have just sent me a message and i would have unlocked the thread and moved it back. But probably better to have a separate thread like it is now Smile

Anyway what site is your Norton blocking, your sites? please post your forums URLs.
I mean there has to be some way to contact Norton for some kind of support on the matter, or if your site is sending a false positive? Is there no setting for your virus protection to allow your links through. i honestly do not understand this.. What about the other links in them screen shots, do they now lead to links of onlineguradian saying it was shut down? or are those links posted on your forum somewhere? i do not understand how these other links are coming in to play?

If this is the case where Norton company it self has your forum and or other forumotion domains blocked/blacklisted then i do not see what if anything forumotion can do about this? It is something Norton will have to undo, unless you are able to unblock and allow the URL your self through your Norton virus protection settings. It is obviously a Norton issue only?
i am just having a hard time understanding and exactly what you want the forumotion techs or pro-admin to do? For me it is raising more questions then answers. Sad

I guess you are using a paid version of Norton ghost? not sure if Norton even has a free version, but if you are paying for the service then they should have somewhere you can contact them for assistance,? If there is somewhere you can contact any kind of Norton support, be sure to add the link to this thread for them to see. If you are able to contact them in anyway please be sure to provide any information they may give you on this situation.

Other then that this will have to be passed on to a pro-admin, I thought your problem and Steve's problem was one of the same, thats also why i have archived the other thread,

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Solved Re: Norton blocking Forumotion

Post by S-t-e-v-e- on May 22nd 2013, 9:44 pm

kirk forumotion has to delete the forums that breaking the law for norton to unblacklist his forum...

the tech proof this by deleting the forum that was breaking the law and my forum is safe to use again. the godfather should of told you this by now surely

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Solved Re: Norton blocking Forumotion

Post by RadioHead on May 22nd 2013, 10:27 pm

Hi,

This is an issue on Symantic's end, not ours. Unfortunately there is nothing forumotion.com (or it's associates) can do about it.

You have to raise a report to Symantic (Owns Norton) via Norton (Your product) in order to correct the issue.
This has happened before and Norton does fix it as quickly as possible.


Sorry.

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Solved Re: Norton blocking Forumotion

Post by S-t-e-v-e- on May 22nd 2013, 11:20 pm

@RadioHead wrote:Hi,

This is an issue on Symantic's end, not ours. Unfortunately there is nothing forumotion.com (or it's associates) can do about it.

You have to raise a report to Symantic (Owns Norton) via Norton (Your product) in order to correct the issue.
This has happened before and Norton does fix it as quickly as possible.


Sorry.

i report the 2 forums on the french support forum and they got delete and now my forum is safe to use!!

here is what the frreach admin said :wouhou:

par Zen Aujourd'hui à 9:15
Bonjour,

Effectivement vous dites vrai. Nous allons traiter les Urls que vous nous avez fourni pour demander le réexamen pour niceboard.com afin de lever l'avertissement Smile


Merci pour ces informations et bonne journée

which translate into

Zen Today at 9:15
Hello,

Indeed you say true. We will treat urls you provided us to ask for reconsideration niceboard.com to lift the warning Smile


Thank you for this information and good day

after that message the forums i reported was deleted Smile

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Solved Re: Norton blocking Forumotion

Post by kirk on May 23rd 2013, 12:26 am

well my question is, where are these forums links showing? why would they be showing on your forum>>how are the showing up?

Also Steve, if forumotion forums in violation then it has nothing to do with a domain being blacklisted.. If a domain is black listed then all forums that have the sub-domain or domain in general would be blocked and blacklisted regardless of if the forums was in violation or not.

I mean you are just making the situation more confusing then what it is. blacklist is one thing and forums that are breaking TOS are another.

Contact Symantic like suggested above, if people are paying for Norton, the there has to be some way to contact them if you need support for a product and service you are paying for.

I mean this is starting to get stupid, deleting/shutting down a forum that is in violation of forumotions TOS is completely different and has nothing to do with domains that may be blacklisted.

So here is what we need to know.

1 Where are these links showing up? Only from the Norton message alert?
(we need to understand why these links are even coming up in the message alert, to me it seems they have to be on the forum some how?)


2 Are these links posted anywhere on the forum or in traffic exchange.

3 Dose Norton have your forum blocked.

4 Have you checked your Norton Virus Protection Setting to see if you can unblock any URL being blocked.
5 Are you sure these are not false positives?

6 Can you just quarantine any corrupt links and allow your own forums URL to be marked as OK/Allowed/Un-blocked and not corrupt?[/b]

See the biggest part i do not understand is what is the relationship between the corrupt forum links that are in the Norton message alert and your forum. i cant understand that part?
My guess is , it would mean these links have to be on your forum somehow?


Last edited by kirk on May 23rd 2013, 12:44 am; edited 1 time in total

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Solved Re: Norton blocking Forumotion

Post by S-t-e-v-e- on May 23rd 2013, 12:40 am

after this problem it pretty clear to me that all sub-domian are link together so if one break the law the other will be blacklisted with it, when the forum is breaking laws as been deleted the good forum go back safe to use again.

i think you should have a sticky topic for forum that are blacklisted becasue i can give you a couple of other formulation sub domain that are still blacklisted.

so you can pass on to the godfather or whoever is control of everything..


give you this one
http://nilinajeji.boardonly.com/t2-advance-cash-check-flex-apply-now-get-a-cash-loan-in-1-hour-wired-directly-to-your-bapayday
http://kocuvyxujoja.boardonly.com/t17-personal-loans-for-pensioners-we-have-a-loans-program-to-fit-your-needs-and-budgetfixed
http://xefylulyzyw.boardonly.com/t7-payday-loan-locations-nc-your-leading-independent-guide-and-resource-for-bad-credit-i
http://ruhevyroduq.boardonly.com/t3-online-loan-auctions-need-a-payday-or-short-term-loan-of-up-to-1500-todayloan

^^ breaking the law have a look for yourself these forum have blacklisted .boardonly.com norton just protecting it's users from this spammer

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Solved Re: Norton blocking Forumotion

Post by kirk on May 23rd 2013, 12:56 am

@S-t-e-v-e- wrote:after this problem it pretty clear to me that all sub-domain are link together so if one break the law the other will be blacklisted with it, when the forum is breaking laws as been deleted the good forum go back safe to use again.

i think you should have a sticky topic for forum that are blacklisted because i can give you a couple of other formulation sub domain that are still blacklisted.

so you can pass on to the godfather or whoever is control of everything..


give you this one
http://nilinajeji.boardonly.com/t2-advance-cash-check-flex-apply-now-get-a-cash-loan-in-1-hour-wired-directly-to-your-bapayday
http://kocuvyxujoja.boardonly.com/t17-personal-loans-for-pensioners-we-have-a-loans-program-to-fit-your-needs-and-budgetfixed
http://xefylulyzyw.boardonly.com/t7-payday-loan-locations-nc-your-leading-independent-guide-and-resource-for-bad-credit-i
http://ruhevyroduq.boardonly.com/t3-online-loan-auctions-need-a-payday-or-short-term-loan-of-up-to-1500-todayloan

^^ breaking the law have a look for yourself these forum have blacklisted .boardonly.com Norton just protecting it's users from this spammer

Yeah but you see by forumotion shutting down these corrupt forumotion forums, it would not remove a domain that that is blacklisted from Norton. Understand.

my guess it is the end of the link info that is triggering off Norton alert. not the sub-domain

this part
t3-online-loan-auctions-need-a-payday-or-short-term-loan-of-up-to-1500-todayloan

this is the sub-domain boardonly.com As you see everyone of them links above is corrupt forum spam links. Find me a forum with boardonly.com and nothing after it and see if the Norton message alert goes off then?


info added
casini steve or anyone else that may be using Norton virus protection. can you click this link and tell me if theNorton alert comes up.

http://ruhevyroduq.boardonly.com/forum


Last edited by kirk on May 23rd 2013, 1:12 am; edited 1 time in total

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Solved Re: Norton blocking Forumotion

Post by S-t-e-v-e- on May 23rd 2013, 1:03 am

i cant believe i'm helping a rival forum but my is that big i dont mind

i can search for all forumotion forum that as .boardonly.com in the domain they all blacklisted because of the 3 link i have post get whoever who is in control to delete them link and the blacklist will jsut go away Smile


PS the forum that has not got a warning is my Wink

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Solved Re: Norton blocking Forumotion

Post by kirk on May 23rd 2013, 1:25 am

dose the Norton alert go off when you click this link?
http://ruhevyroduq.boardonly.com/forum.

Lol i am going to have to get a test computer, if i had a way to test it with Norton i would but unfortunately i dont.

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Solved Re: Norton blocking Forumotion

Post by SLGray on May 23rd 2013, 1:30 am

How exactly are these links appearing on your forum - in posts, in a widget, in traffic exchange, etc. ?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Solved Re: Norton blocking Forumotion

Post by S-t-e-v-e- on May 23rd 2013, 1:31 am

i give up my forum is all safe now i dont care about other forums. it's not my job to look after other forumtion forums but if anybody have this problem i would recommended you to go to the french support forum use google translate and the problem get fix pretty quick

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Solved Re: Norton blocking Forumotion

Post by kirk on May 23rd 2013, 1:49 am

@SLGray wrote:How exactly are these links appearing on your forum - in posts, in a widget, in traffic exchange, etc. ?

i think try are coming up in Norton message alert. And this would mean they would have to be on the forum somewhere some how.

@S-t-e-v-e- wrote:i give up my forum is all safe now i don't care about other forums. it's not my job to look after other forumtion forums but if anybody have this problem i would recommended you to go to the French support forum use goggle translate and the problem get fix pretty quick

Yeah OK Steve, thanks for your support scratch

The bottom line is we can not help or request a pro-admin or tech unless we can understand what is going on. Answering the 6 questions above will help us, We are not miracle workers and do the best we can.

Because forumotion may have shut down a some these corrupt forums,this would not automatically remove a domain from a black list that Norton has blacklisted. If domains are indeed blacklisted from Norton, then only Norton would be able to remove them.Forumotion can delete forums until they are blue in the face, this is not going to remove a domain from a black list another company has black listed. therefore i do not even think these domains are blacklisted. In Steve's thread.Steve had stated that his problem was fixed when the godfather had deleted/shut down the forums of which Steve was having the problem with. So this is telling me it can not be a case of Norton having the domains black listed, if so then anyone using Norton would not be able to go to any forum with these domains corrupt or non corrupt. but who knows?, The godfather will have to sort this out
and can correct us both where we may be wrong.

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Solved Re: Norton blocking Forumotion

Post by cassini on May 23rd 2013, 7:59 am

Hello Kirk & Steve,

Firstly thanks for the above comments & I will be trying to contact Symantec today & will let you know on any feed back. I have tried Mozilla Firefox browser & this seems to override Norton tick list. Where as Internet Explorer & Google Chrome does get the Norton block.
In regards to this link http://ruhevyroduq.boardonly.com/forum. No problems & can view the forum page with no blocks.

Regards
Cassini Smile

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Solved Re: Norton blocking Forumotion

Post by S-t-e-v-e- on May 23rd 2013, 9:22 am

why would norton to do anything clearly the links on these forum are virus or scams to get your bank information they not going do anything if anything more anti virus will blacklist your forum.

these forums need to be deleted before your forum is safe to use again...
http://wifegoqatix.forummotion.com/t11-cash-loan-payday-loan-providing-payday-loans-for-up-to-1500-cashpersonal
http://tevulecok.forummotion.com/t14-mortgage-loan-rates-in-washington-start-the-no-faxing-cash-loan-application-nowapply

i get a CAUTION or warning on every .boardonly.com


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Solved Re: Norton blocking Forumotion

Post by kirk on May 23rd 2013, 7:31 pm

@cassini wrote:
In regards to this link http://ruhevyroduq.boardonly.com/forum. No problems & can view the forum page with no blocks.

Regards
Cassini Smile

ok so then that is telling me it must be the end part of the link that is triggering the Norton alerts and not the domain it self?

the link above was one of the corrupt links Steve posted, i just removed the end part and added forum after it to see if the Norton would go off or not.

http://ruhevyroduq.boardonly.com/t3-online-loan-auctions-need-a-payday-or-short-term-loan-of-up-to-1500-todayloan

@ Steve. there are probably hundreds of spam forums like this, the links you posted can stay and hopefully godfather will delete them forums as well, but other then that any of these forums are going to have to be sent to forumotion litigation, only because the godfather would not have the time to keep up with all the spam links that may be posted here and is more for forumotion litigations to handle.

Unless they are links that are affecting someones forum directly, then it would be best to just report any spam forums to forumotion litigation Smile Thanks

Cassini Be sure to keep us updated and post any info you may get. Very good

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Solved Re: Norton blocking Forumotion

Post by cassini on May 24th 2013, 10:13 am

Hello Kirk & Steve,

I phoned this number for Norton help 0800 088 4368

I had an hour long discussion with a bloke who was live remoting my pc telling me that I have a problem with my pc browser.
However he could not answer my questions :
1 Do you think a spammer is using my website domain ?
2 How come when I use Mozilla Firefox it over rides the Norton tick list to enable me to access my website using forumotion.?
3 When I use Internet Explorer & Google Chrome I get the Norton block ?
4 Why does Norton block my forumotion website but not my other website with the same name using My Free Forums. ?

The person I spoke to could not understand the words " Do you think a spammer is using my website domain ?
He insisted I pay a large some of money to fix my browser errors & to sign up for a year pc maintenance plan.

I did ask him to open up a separate tab on his pc & to type in my website using the forumotion domain as he claims he has Norton on his pc. He would not say if Norton has marked my website as malicious.

The fifth pic is a shot of my two ArkCaps&Videos websites using Forumotion & My Free Forums & my Twitter.

By the end of an hour I terminated the phone call, as I am not prepared to fork out money to have my pc fixed & for a guy from a call centre. Then to put me through to another claimed technician to go through the whole process again.
The thing that really narked me off is that he would not confirm or deny that Norton has blocked my website using forumotion.

Regards
Cassini Smile

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Solved Re: Norton blocking Forumotion

Post by S-t-e-v-e- on May 24th 2013, 1:07 pm

cassini why are you wasting your time with norton? norton can't delete these forums only forumotion can Smile i give you link to the french support which knows about this problem and will delete the forum straight away...

use google translate and get these forums delete quick before other anti virus blacklist your forum

post the links that as blacklisted your forum
http://forum.forumactif.com/t351547-mon-forum-c-est-blacklist

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Solved Re: Norton blocking Forumotion

Post by The Godfather on May 24th 2013, 4:05 pm

@cassini wrote:Hello,

I was having this conversation with Steve in which Kirk added his comments & locked the previous thread. His problem might of been solved but mine has not.

How do you explain this & the second Ark forum is my back up forum using another forum board.


The other set is from my previous post that the section has been locked.


I have used Internet Explorer & Google Chrome but Norton has blocked the forumotion site saying its a malicious website.

Regards
Cassini Smile

hello,

that's because of a spam content. we are working on it. so after we will delate all malicious spam content, we will have to ask norton to check the domain again and he should remove the warning

but don't worry, it's a false warning

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Solved Re: Norton blocking Forumotion

Post by cassini on May 30th 2013, 10:10 am

Hello The Godfather,

Thank you for your advice & assistance.
I have had a good look for this spam content & seeing that I have banned over 500 spam IPs over the past two & half years. I cannot find this spam content on my forum, but this could be the possible source.
If you view a thread scroll down you get an added link to similar topics. I do not know how to get rid of this attachment to the bottom of the page. scratch

Also Norton have downgraded the block but still shows its a unsafe website.


Thanks again for your help.
Regards
Cassini Smile

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Solved Re: Norton blocking Forumotion

Post by SLGray on May 30th 2013, 6:29 pm

To remove traffic exchange:
Administration Panel > General > Forum Promotion > Traffic Exchange
Turn it off.


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Solved Re: Norton blocking Forumotion

Post by cassini on May 31st 2013, 9:58 am

@SLGray wrote:To remove traffic exchange:
Administration Panel > General > Forum Promotion > Traffic Exchange
Turn it off.

Hello SLGray,
I have done as suggested & have some good news that Norton have given my site & Forumotion the all clear.


Thanks for all the comments & advice Smile
Regards
Cassini Smile

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Solved Re: Norton blocking Forumotion

Post by Sanket on May 31st 2013, 10:36 am

Topic Solved & Locked

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