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Can't access password change.

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Solved Can't access password change.

Post by TheTower on May 24th 2013, 3:57 am

Hello I have a serious issue in regards to one of my old forums. The forum has over one-hundred members and I wanted to sign back in as the Admin but am unable to do so. My issue is that I am the only individual with Admin rights on this forum and when I tried to recover my password it said this: The security 'Disallow admin to send new password' is active in Admin Panel > General Admin > Security The thing is I had never set that up as the administrator and it is the ONLY way to get my Admin account back on the forum I run. Please help me because I desperately want to get my forum back up and running.

Here is the link to the forum that I run: http://narutoverserpg.forumotion.com


Last edited by TheTower on May 24th 2013, 5:27 am; edited 1 time in total

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Solved Re: Can't access password change.

Post by Sir Chivas™ on May 24th 2013, 4:24 am

Hi,


First of all,
Please change the title of your topic, that is related to your question/issue, so that other users will be able to find their question/issue using the search engine.

Second, read this:
http://help.forumotion.com/t93821-lost-founders-password


You'll need two post in order to send a pm, so please reply after mine Wink



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- Please provide your forum URL at all times.
- When the issue is solved, please mark it as solved.



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Solved Re: Can't access password change.

Post by TheTower on May 24th 2013, 5:33 am

Alright I had followed your instructions thus far now I am going to send you a Private Message as instructed with the necessary information that I was shown in the link you had sent me.

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Solved Re: Can't access password change.

Post by Sanket on May 24th 2013, 6:39 am

You need to send PM to either me or Jophy.

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Solved Re: Can't access password change.

Post by TheTower on May 24th 2013, 7:04 am

Alright Sanket I had sent you the private message with the details. Thanks again.

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Solved Re: Can't access password change.

Post by Sir Chivas™ on May 24th 2013, 5:19 pm

@Sanket, he has PM'd them to me as well. However, I will let you take care of this.



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- When the issue is solved, please mark it as solved.



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Solved Re: Can't access password change.

Post by TheTower on May 24th 2013, 10:15 pm

So I am not having any luck unfortunately, see my younger brother (the original creator of the site) does not remember the email he used before I had changed the Admin's email when he gave me his site. Is it possible for a member of the staff to access the administration panel on the site I own and set it so that the password change for the administrator is not restricted or is that asking too much? Because I do know that the email I had given is the accurate one for the Admin as it popped the message: "The security 'Disallow admin to send new password' is active in Admin Panel > General Admin > Security". Instead of: "The e-mail address you supplied does not match the one listed for that username" if you have the incorrect email.

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Solved Re: Can't access password change.

Post by Horrux on May 25th 2013, 1:18 am

I don't have enough posts either...

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Solved Re: Can't access password change.

Post by SLGray on May 25th 2013, 5:49 am

You will need to list all the emails that could have been used. Send the list by private message.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Solved Re: Can't access password change.

Post by TheTower on May 25th 2013, 8:41 am

Okay SLGray I had sent you a private message with a list of potential emails for the Admin account on my forum. Thanks again for your help.

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Solved Re: Can't access password change.

Post by Jophy on May 25th 2013, 8:48 am

@TheTower wrote:Okay SLGray I had sent you a private message with a list of potential emails for the Admin account on my forum. Thanks again for your help.
Hello,

Please read this:
http://help.forumotion.com/t93821-lost-founder-s-password

All details/request should only be sent to Sanket, kirk or me(one only).


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Solved Re: Can't access password change.

Post by SLGray on May 25th 2013, 6:36 pm

I forwarded the pm to Sanket.


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Solved Re: Can't access password change.

Post by TheTower on May 25th 2013, 7:02 pm

Alright thank you for doing that for me SLGray.

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Solved Re: Can't access password change.

Post by TheTower on May 27th 2013, 2:06 am

Not to place anyone in a hurry or sound rude as I know how busy the staff of Forumotion must be with all the other questions but I would like to simply put it out their that I have not received a private message for about twenty-four hours now and would really like to see whether or not I will be able to access my forum. Thanks.

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Solved Re: Can't access password change.

Post by SLGray on May 27th 2013, 3:00 am

Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!


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Solved Re: Can't access password change.

Post by Jophy on May 27th 2013, 5:34 pm

@TheTower wrote:Not to place anyone in a hurry or sound rude as I know how busy the staff of Forumotion must be with all the other questions but I would like to simply put it out their that I have not received a private message for about twenty-four hours now and would really like to see whether or not I will be able to access my forum. Thanks.
Hello,

It usually takes 24-48 hours due to a lot of requests that we receive via PM, I suggest you to regularly check your e-mail, to see the new founder password for your forum. Wink

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Solved Re: Can't access password change.

Post by TheTower on May 27th 2013, 7:45 pm

Alright my apologies, it is just that I am frustrated with the fact that I changed the email and password after my brother gave me the site and I can't even remember the password I created nor recover it. It is like my past self spitting in my present self's face... Confused
Anyways, should I send the potential three passwords via private message to an staff? Because Sanket responded to something that I had said before I posted the three potential new emails to SLGray for the creation email and when I tried to send him a private message pertaining to the emails that I had private messaged to SLGray it had said that I was not allowed to post external links or emails for seven days. Also if it is permitted, would a member of the staff be able to access the administration panel on the site I own and turn the security to disallow the admin to send a new password off? Because if so I could use the current admin email and recover my password; problem solved.

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Solved Re: Can't access password change.

Post by SLGray on May 27th 2013, 8:33 pm

We can not access your forum without a account.


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Solved Re: Can't access password change.

Post by TheTower on May 27th 2013, 8:57 pm

Would you require just a regular account or do you need one that has administration rights? Also, do you know is this automated admin password recovery restriction occurred after an update to Forums associated with Forumotion? Reason behind me asking is because I am about seventy-five percent positive that I was able to automatically access password recovery a year ago as this is the first time I have ever had that issue as I can recall.

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Solved Re: Can't access password change.

Post by SLGray on May 27th 2013, 9:03 pm

Do you not have other administrators that can do this for you?


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Solved Re: Can't access password change.

Post by TheTower on May 27th 2013, 9:26 pm

Trust me SLGray if I knew anyone that had administration rights to my forum that would have been the first thing I'd of done. I have faced similar issues in the past with other forums I ran but never have I been faced with an unresolvable issue like this. At this rate I think my only hope would be if an update comes by that automates it so administrators can change their password and have to access the administration panel to turn password change off themselves. Either that or hopefully one of the three emails I gave you are the creation email for the forum but Sanket still has yet to get back to me on that via private message.

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Solved Re: Can't access password change.

Post by Sanket on May 28th 2013, 6:38 am

The emails you send me via SLGray, do not match the creation email. In the future, if you have sent me a PM, just follow it up with me instead of PM''ing another staff member as it gets confusing for me to link it up to any previous PM's i received.

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Solved Re: Can't access password change.

Post by TheTower on May 28th 2013, 9:07 am

Alright I shall remember that and thank you for helping me. Unfortunately it looks at this rate that this issue will remain unsolved which is a major downer since I would have been able to change my password if the password lock for the admin was not automated to be turned on as I do in-fact have the correct email for the head admin account I just do not have the creation email to get a password change.
...

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Solved Re: Can't access password change.

Post by Sanket on May 28th 2013, 9:33 am

Sorry, without the creation email we cannot confirm you are the owner of the forum & hence cannot do a password reset.

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Solved Re: Can't access password change.

Post by SLGray on May 28th 2013, 8:00 pm

Can you log into the forum utilities - http://www.forumotion.com/en/utils/ ? If you can, the creation email should be listed.


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Solved Re: Can't access password change.

Post by TheTower on May 29th 2013, 5:29 am

Wow! Thank you so much for telling me that my brother was able to remember the creation password and I now have the creation email. I tried to send Sanket a private message with the email but it states that I need to wait seven days.

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Solved Re: Can't access password change.

Post by Sanket on May 29th 2013, 7:14 am

Send the email, without the spaces

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Solved Re: Can't access password change.

Post by TheTower on May 29th 2013, 7:24 pm

I tried sending you a private message Sanket but this is still popping up before I am able to send the private message: New members are not allowed to post external links or emails for 7 days. Please contact the forum administrator for more information.

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Solved Re: Can't access password change.

Post by SLGray on May 29th 2013, 7:41 pm

Are you spacing it like this:
email address @ yahoo. com


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Solved Re: Can't access password change.

Post by TheTower on May 30th 2013, 12:07 am

Ah alright thank you for clarifying that SLGray, I was able to send the creation email to Sanket.

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