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Notifications not arriving

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In progress Notifications not arriving

Post by Jessrk on May 29th 2013, 4:25 pm

Hi all... i Have a user complaining that they are not seeing the notifications.
They have everything checked, just like I do, but they still don't receiving them in their email.

Can you help?
This is what mine AND her screen look like.
http://www.servimg.com/image_preview.php?i=1&u=18331139

Jessrk
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In progress Re: Notifications not arriving

Post by Sir Chivas™ on May 29th 2013, 4:28 pm

Hi,


Have you tried turning it off and turn it back on?
Also, delete the browsers' cache. Maybe that might be the issue.



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- Please provide your forum URL at all times.
- When the issue is solved, please mark it as solved.



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In progress Re: Notifications not arriving

Post by Derri on May 29th 2013, 4:29 pm

They aren't email notifications, they are strictly related to the forumotion toolbar. You will not get an email, they will just appear in the top right where the word "Notifications" is.

To receive email notifications on thread replies which is the only kind you can get you need to go to Profile--> Preferences --> Always notify me of replies and have that selected as yes.

You won't be sent a notification via email for Friendship Requests, Group Requests etc.

The only things you'll get is for private message, reports, and topic replies to watched topics.

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In progress Re: Notifications not arriving

Post by Jessrk on May 29th 2013, 4:32 pm

Hahahha IT crowd Smile

@Derri...

Thank you... I will pass on the information to her and see.
I will get back to you Smile

Jessrk
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In progress Re: Notifications not arriving

Post by Sir Chivas™ on May 29th 2013, 4:33 pm

Oops, I read it wrong, Derri is correct. Ignore my post.



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- When the issue is solved, please mark it as solved.



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