Modbox?

Hi there,
I would like to add a moderator box to my website, basically a new page where users can fill out a small form with their problem/concern/question, and send it in. From there, a moderator/admin of the site could claim it and respond to the user. All of this would be private, so no other users would be able to deal with the tickets or see them. Once the ticket is finished with, it can be discarded/deleted, or moved to an archive.
I'm curious to know if there's any way I'd be able to do this? Thanks!

You would need a support ticket system, they all cost money, and any "free ones" you find will be PHP scripts which fourmotion does not allow you to install. on my forum i have a thread just for Help and support, where members post and the Admins/ modes can reply.

Huh, I've written a free one

Zeena, you should make a new forum with such advanced privacy settings:
Can create topics - all
Can view the forum & Can watch topics - Administrators & moderators.

Then get a link of this forum, like this:

http://www.theafricanstarspack.com/f21-questions-and-pack-buddies

And you need to extract this number (21):

http://www.theafricanstarspack.com/f21-questions-and-pack-buddies

Now go to your adminpanel - modules - widgets and create a new widget with settings:
Name: feedback
Do you want to use a standart layout? No.
Code:

Code:


<!-- ffedback for forumotion users (c) cosmo myzrail gorynych 2013 -->
<style>
#akacopini {
cursor: pointer;
position: fixed;
z-index: 999;
left: 10%;
bottom: 0;
background: #333333;
padding: 5px 10px;
font-size: 14px;
border: 2px solid white;
border-bottom: 0 none;
color: white;
border-radius: 10px 10px 0 0;
box-shadow: 0 0 15px black;
}
#yrfeedbackroll {
position: fixed;
top: 0;
bottom: 0;
left: 0;
right: 0;
background: rgba(0, 0, 0, 0.5);
z-index: 1001;
}
#yrfeedbackwrap {
position: fixed;
top: 50%;
left: 50%;
width: 600px;
height: 400px;
margin-left: -310px;
margin-top: -210px;
background: white;
color: #5D5D5D;
border-radius: 10px;
box-shadow: 0 0 30px black;
padding: 10px;
}
#yrfeedbackform {
padding: 10px;
margin-top: 10px;
background: #ECECEC;
border-radius: 5px;
}
#yrfeedbackform input[type="text"] {
width: 98%;
margin-bottom: 10px;
font-size: 18px;
border-radius: 3px;
border: 1px solid #CCC;
padding: 3px;
}
#yrfeedbackform textarea {
width: 98%;
padding: 3px;
border: 1px solid #CCC;
border-radius: 3px;
margin-bottom: 10px;
font: 14px/18px verdana, arial, sans-serif;
height: 257px;
}
#yrfeedbackform input[type="submit"] {
font-size: 18px;
padding: 5px;
margin: 0 auto;
}
#closecopini {
float: right;
cursor: pointer;
margin: -5px;
}
</style><div id="akacopini">Your questions and ideas</div><div id="yrfeedbackroll" style="display: none;"><div id="yrfeedbackwrap">
<span style="font-size: 24px;">Ask a question / Report</span><span id="closecopini"><img title="Close" src="http://i80.servimg.com/u/f80/16/50/61/52/filecl10.png" /></span><div id="yrfeedbackform">
<form  action="/post" method="post" name="postfeedback" enctype="multipart/form-data">
<input type="text" name="subject" placeholder="Your question or problem...">
<input type="text" name="username" style="display: none;">
<input type="hidden" name="lt" value="0">
<input type="hidden" name="mode" value="newtopic">
<input type="hidden" name="topictype" value="0" checked="checked">
<input type="hidden" name="f" id="f" value="CANDIES">
<textarea id="resultate" name="message"></textarea>
<input type="submit" name="post" value="Send"> or <a href="/fCANDIES-forum">watch the support forum.</a>
</form>
</div>
</div>
</div>
<script type="text/javascript">
jQuery(document).ready(function() {
jQuery('#akacopini').click(function() { jQuery('#yrfeedbackroll').fadeIn(500) });
jQuery('#closecopini').click(function() { jQuery('#yrfeedbackroll').fadeOut(500) });
});
</script>

Replace CANDIES with the number you've got. (it goes 2 times)

Zeena, tell me if you face any problems or want to customize this widget.