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Member does not remember password

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Solved Member does not remember password

Post by caysa on June 5th 2013, 3:50 pm

One of my members suddenly cannot remember her password. She is logged in at the moment but is afraid of the moment she needs to login again. How do I help her, I do not know her password, do I??

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Solved Re: Member does not remember password

Post by Sir Chivas™ on June 5th 2013, 3:55 pm

Hi,

Request a new password for her and you can create the new password for her via Admin Panel, or they can do the following:

If they're logged on they can simply click on "Profile" >> Preferences >> They should have the option: Change Your Password: <modify>



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Solved Re: Member does not remember password

Post by Derri on June 5th 2013, 3:57 pm

No you cannot see her password.

What you can do is go into your ACP --> Users and Groups --> Search Users --> Find this person --> Click on her username --> Changer her password to something simple.

Then send it to her in private message on your forum. Then tell her to go into her profile via the navigation bar and click "Change your password" and she'll be able to change her password as you'll have given her a password she can use and she'll be able to change it.

Edit: I see Sir Chivas has posted before me. Either method will work. I had this typed out so I thought I'd post it anyway.


Last edited by Derri on June 5th 2013, 3:58 pm; edited 1 time in total (Reason for editing : Check "Edit")

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Solved Re: Member does not remember password

Post by caysa on June 5th 2013, 4:29 pm

Thank you both so much!!
The difficulty in this case was that this member is a lady that is 80 years old!!
All is well now Hello

Greetings,
Caysa
Content Removed ~ Sir Chivas

caysa
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Solved Re: Member does not remember password

Post by Sir Chivas™ on June 5th 2013, 4:30 pm

Topic Solved & Locked



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