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Notifications not arriving

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In progress Notifications not arriving

Post by Jessrk on June 22nd 2013, 2:23 am

I have had similar and weird other trouble, but in the middle of a conversation, all my notifications just stopped and I didn't change anything. I am still even listed as following the topic.
Because of this, I missed an entire meeting!
Please help.

Smile
Jess

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In progress Re: Notifications not arriving

Post by Jophy on June 22nd 2013, 9:56 am

Hello,

Try clearing your browser's cache and cookies, also, try another browser.

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In progress Re: Notifications not arriving

Post by Jessrk on June 22nd 2013, 10:11 am

I work customer service for another website.
I'm well aware of that generic answer.
Me not receiving email notifications to my email from a website has no connection to my browser cache... 
unless I am completely wrong?

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In progress Re: Notifications not arriving

Post by Jophy on June 22nd 2013, 10:15 am

I'm not sure whether you're talking about the notifications on the toolbar or notifications sent on e-mail, so I gave that answer which I thought was for the toolbar notification.

Anyway, since when did this happen? Are you the founder/admin of the forum?

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In progress Re: Notifications not arriving

Post by Jessrk on June 22nd 2013, 10:24 am

I'm sorry I wasn't specific enough. It started just in the middle of this conversation so I would say about 1 week ago.
Yes, I started the forum. All my settings are correct and I didn't make any changes regarding said settings.

Many of the users are also having notification trouble. This is the 3rd time I've posted a help comment about it. Is there a specific guide posted somewhere that can educate us on all the settings at once?

However, I know, after much trial and error that my settings are right and i'm not receiving emails (no they are not in my junk mail).

Smiles.

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In progress Re: Notifications not arriving

Post by Jophy on June 22nd 2013, 10:28 am

Ok, before that happened, everything else was ok and you and your members were getting notifications via e-mail while no settings were adjusted until now?

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In progress Re: Notifications not arriving

Post by Jessrk on June 22nd 2013, 2:45 pm

Yes, and then now, all of a sudden the notifications started coming to me. Out of the 18 or so people in the forum NO ONE received the notifications and only 3 were at the meeting because of it.

It's really bad and I think we will find another website to use.
THis is NOT efficient at all.
It's in fact the opposite.

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In progress Re: Notifications not arriving

Post by Jophy on June 23rd 2013, 4:00 am

It might have been a temporary bug.

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