Chat Box Issue

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Chat Box Issue

Post by Nottu on June 25th 2013, 1:52 am

Hello. I have a member on my site who is having trouble with our chat. I've tried to help them as I think it is just their computer but still no luck. I wonder if perhaps there is a problem with our site that is only causing it to not work on their computer.


We are using phpbb2. I can also provide a link to our site, if that may be of any additional help. 


I appreciate any assistance I get. Thanks.

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Re: Chat Box Issue

Post by Derri on June 25th 2013, 2:13 am

Is the member using Internet Explorer? Have they tried changing browsers?
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Re: Chat Box Issue

Post by Nottu on June 25th 2013, 3:05 am

Yeah. I spoke to them about it and they've tried using IE as well as Firefox. I mentioned that Chrome might help if all else fails.

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Re: Chat Box Issue

Post by SLGray on June 25th 2013, 4:41 am

@Nottu wrote:Hello. I have a member on my site who is having trouble with our chat. I've tried to help them as I think it is just their computer but still no luck. I wonder if perhaps there is a problem with our site that is only causing it to not work on their computer.


We are using phpbb2. I can also provide a link to our site, if that may be of any additional help. 


I appreciate any assistance I get. Thanks.
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Re: Chat Box Issue

Post by Nottu on June 25th 2013, 11:50 am

Sorry, bit of habit being on several forums

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Re: Chat Box Issue

Post by Guest on June 25th 2013, 11:54 am

Yeah tell them to change browsers. And check there settings on there tools if that doesn't work check your site with a quick search

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Re: Chat Box Issue

Post by Selvester on June 27th 2013, 12:35 am

Could you describe the exact problem please? Has any one else mentioned a problem? If they have already tried it on a few browsers it is probably not a browser thing, though it wouldn't hurt to try chrome. Your using the regular forumotion chatbox right not a different one?

Also could you provide a link to the forum? Or PM it to me if you prefer to not post it publicly. I prefer to see things first hand personally...
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Re: Chat Box Issue

Post by kirk on June 27th 2013, 12:42 am

yeah we need to know exactly what the problem is first.
please post any screen shots explaining what is happening.
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