The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

Chat Box Issue

View previous topic View next topic Go down

Chat Box Issue

Post by Nottu on June 25th 2013, 1:52 am

Hello. I have a member on my site who is having trouble with our chat. I've tried to help them as I think it is just their computer but still no luck. I wonder if perhaps there is a problem with our site that is only causing it to not work on their computer.


We are using phpbb2. I can also provide a link to our site, if that may be of any additional help.


I appreciate any assistance I get. Thanks.

Nottu
New Member

Posts : 4
Reputation : 2
Language : English

Back to top Go down

Re: Chat Box Issue

Post by Derri on June 25th 2013, 2:13 am

Is the member using Internet Explorer? Have they tried changing browsers?


Forum Rules: :Forumotion Staff: :Appeal A Warning: :FAQ: :Tips & Tricks: :Forgotten Password/Login Issues
You need one post to send a PM
When your topic has been solved, ensure you mark the topic solved
Never post your email in public


Derri
Administrator
Administrator

Male Posts : 8385
Reputation : 576
Language : English & Basic French
Location : Scotland, United Kingdom

Back to top Go down

Re: Chat Box Issue

Post by Nottu on June 25th 2013, 3:05 am

Yeah. I spoke to them about it and they've tried using IE as well as Firefox. I mentioned that Chrome might help if all else fails.

Nottu
New Member

Posts : 4
Reputation : 2
Language : English

Back to top Go down

Re: Chat Box Issue

Post by SLGray on June 25th 2013, 4:41 am

@Nottu wrote:Hello. I have a member on my site who is having trouble with our chat. I've tried to help them as I think it is just their computer but still no luck. I wonder if perhaps there is a problem with our site that is only causing it to not work on their computer.


We are using phpbb2. I can also provide a link to our site, if that may be of any additional help.


I appreciate any assistance I get. Thanks.
Please don't use bold or color. Please keep to the default text. This is reserved for the staff for moderation.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36659
Reputation : 2444
Language : English
Location : United States

http://ztwds.forumotion.com/

Back to top Go down

Re: Chat Box Issue

Post by Nottu on June 25th 2013, 11:50 am

Sorry, bit of habit being on several forums

Nottu
New Member

Posts : 4
Reputation : 2
Language : English

Back to top Go down

Re: Chat Box Issue

Post by Guest on June 25th 2013, 11:54 am

Yeah tell them to change browsers. And check there settings on there tools if that doesn't work check your site with a quick search

Guest
Guest


Back to top Go down

Re: Chat Box Issue

Post by Selvester on June 27th 2013, 12:35 am

Could you describe the exact problem please? Has any one else mentioned a problem? If they have already tried it on a few browsers it is probably not a browser thing, though it wouldn't hurt to try chrome. Your using the regular forumotion chatbox right not a different one?

Also could you provide a link to the forum? Or PM it to me if you prefer to not post it publicly. I prefer to see things first hand personally...

Selvester
Forumember

Female Posts : 255
Reputation : 10
Language : English, French (little bit)

http://rp-central.forumotion.com

Back to top Go down

Re: Chat Box Issue

Post by kirk on June 27th 2013, 12:42 am

yeah we need to know exactly what the problem is first.
please post any screen shots explaining what is happening.

kirk
Forumaster

Male Posts : 11037
Reputation : 651
Language : English,Vulcan,Klingon, Romulan,& Gorn

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum