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Screen going blank?

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Solved Screen going blank?

Post by Bazinga! on July 10th 2013, 2:18 am

I have a user on my forum that says their screen will just go blank when they are on my forum. Is this something on my end or on their end? If this is something on my end, what can I do to fix it?

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Solved Re: Screen going blank?

Post by Sir Chivas™ on July 10th 2013, 5:02 am

Hi,

You're not officially receiving the same issue as them? If so, ask the user to clear his or her browser's cache. Wink

Regards,
Sir Chivas.



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- Please provide your forum URL at all times.
- When the issue is solved, please mark it as solved.



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Solved Re: Screen going blank?

Post by Derri on July 10th 2013, 8:43 am

I also have a follow up question, does it give an error code or does the site just suddenly go blank?

If so, is like black or white screen they see?


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Solved Re: Screen going blank?

Post by Base on July 10th 2013, 3:07 pm

Hello,

When I visited your forum, I did not encounter any problems. The problem is quite likely to be on their end instead.

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Solved Re: Screen going blank?

Post by Bazinga! on July 16th 2013, 4:43 pm

Thank you for the replies. That helps. Thanks.

I kind of figured it might be something on their end because I wasn't experiencing the same things.

Marking this as 'solved'.

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Solved Re: Screen going blank?

Post by Base on July 16th 2013, 5:21 pm

Solved => Archived

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