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Founder Transfer

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Solved Founder Transfer

Post by Temp on July 16th 2013, 5:53 am

Hello. I've recently begun working on a forum and I've found the backup portion of the administrator panel but I'm experiencing problems. I didn't make the forum myself but I've had the account transferred to me due to an agreement that I'd be the webmaster of the site. After that, the password and email of the account was changed to fit that purpose. But, now I've come across a problem with trying to access the backing up of my forum because I'm not necessarily the "founder" with the information required to access the backup. Is there a way this can be changed? I don't want to worry about having my forum compromised by the person who made the site for me but recognized I'd be the webmaster by giving me his account or having to be incapable of viewing the backups because I don't have the required information or true webmaster status, apparently.


Last edited by Temp on July 18th 2013, 12:17 am; edited 1 time in total

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Solved Re: Founder Transfer

Post by Derri on July 16th 2013, 12:09 pm

Hi do you have access to the founders account?

Also are you trying to do the backup via the Admin Control Panel? Or by this linl?

http://www.forumotion.com/en/utils/

If you are trying to do it via the above link then you can use the site address instead of the founders email.

Also maybe this will interest you:

http://help.forumotion.com/t93821-lost-founder-s-password



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Solved Re: Founder Transfer

Post by Sir Chivas™ on July 16th 2013, 1:16 pm

Hello,

When your issue is solved, please mark it as Solved

Click on the edit button, select and click 'Send'.

Cordially, Forumotion.



Attention!
- Please provide your forum URL at all times.
- When the issue is solved, please mark it as solved.



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Solved Re: Founder Transfer

Post by Temp on July 16th 2013, 3:52 pm

Thanks for responding. I do have access to the founder's account but I don't have the creation email or password. The link you provided for getting a new password seems to require me to have the founder's original email which I can't get a hold of. Is there some way I can change the founder's email to my email and pick a new password?

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Solved Re: Founder Transfer

Post by SLGray on July 16th 2013, 7:52 pm



When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Solved Re: Founder Transfer

Post by SLGray on July 22nd 2013, 10:38 pm

Topic Solved & Locked


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