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Disappearing accounts

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In progress Disappearing accounts

Post by DinosaurTaco on July 19th 2013, 10:36 pm

Hi, I'm an admin on a forum and over the last few weeks some of our members accounts have randomly been deleted, with the e-mails I receive saying that they deleted them themselves, however they insist that they didn't. 

Futhermore when we check the IP's used to delete the accounts it's the actual account of the member, is there a possible flaw in the coding? Or just a hacker with a proxy?

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In progress Re: Disappearing accounts

Post by Derri on July 19th 2013, 10:41 pm

Do you have any other admins who could be doing this?

ACP --> Security --> Scroll down and you'll see admin logs.

Maybe another admin is doing this?


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In progress Re: Disappearing accounts

Post by DinosaurTaco on July 19th 2013, 10:43 pm

No, we've already checked, it's saying the member is deleting it themselves.

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In progress Re: Disappearing accounts

Post by Derri on July 19th 2013, 10:45 pm

They might have done it via the unsubscribe link

http://www.forumotion.com/en/unscribe/

Other than that I don't know what to suggest.


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In progress Re: Disappearing accounts

Post by DinosaurTaco on July 19th 2013, 10:54 pm

Apparently if you do that they send a confirmation e-mail to the user to confirm it.

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In progress Re: Disappearing accounts

Post by Derri on July 19th 2013, 10:56 pm

Yes they do.

I honestly don't know I haven't heard of any bug. Let's wait for someone else to comment.


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In progress Re: Disappearing accounts

Post by DinosaurTaco on July 19th 2013, 11:32 pm

Doesn't matter. It was just a hacker. Thanks though.

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In progress Re: Disappearing accounts

Post by SLGray on July 20th 2013, 12:29 am

Do you allow members to unsubscribe from your forum?


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In progress Re: Disappearing accounts

Post by Gazza321 on July 20th 2013, 9:02 pm

@SLGray wrote:Do you allow members to unsubscribe from your forum?

  I'm a member of the forum he's talking about, so thought I'd answer and yeah members can unsubscribe from the forum.


One of the members who's account did get deleted, defiantly didn't delete his own and knew nothing about why/when it had gone until I spoke to him.

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In progress Re: Disappearing accounts

Post by SLGray on July 20th 2013, 9:04 pm

Could it be that someone used their accounts and logged on and unsubscribed?


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In progress Re: Disappearing accounts

Post by Gazza321 on July 20th 2013, 9:08 pm

@SLGray wrote:Could it be that someone used their accounts and logged on and unsubscribed?

 That's what we thought could've happened some how, not sure how someone would've got the passwords to log in though. Is there a way to check anything like that?

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In progress Re: Disappearing accounts

Post by SLGray on July 20th 2013, 9:10 pm

What I mean is like a family member, a friend, or they logged onto the forum on a public computer and did not log off.


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In progress Re: Disappearing accounts

Post by Gazza321 on July 20th 2013, 10:11 pm

I asked and nope, there's no way that could've happened.

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In progress Re: Disappearing accounts

Post by SLGray on July 20th 2013, 11:21 pm

Was the forum restored (fully) to earlier date?


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In progress Re: Disappearing accounts

Post by Gazza321 on July 21st 2013, 12:52 am

Yeah, the accounts re appeared now after the restore.

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In progress Re: Disappearing accounts

Post by SLGray on July 21st 2013, 5:29 pm

So this is solved now?


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