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In progress can't view forum

Post by future2020 on July 22nd 2013, 5:24 pm

Hello,

I am having trouble this morning.  I removed a pop under from my forum and now when I go to my forum all I see is this spam.  I have disabled the pop up ads from the affiliate sites as well.  Can someone help me get my forum back to normal? shaking 

URL is >>  http://www.ptcdiscussionforum.com/

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In progress Re: can't view forum

Post by SLGray on July 22nd 2013, 8:02 pm

How did you remove the ads, and which ads are you exactly referring to?


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In progress Re: can't view forum

Post by future2020 on July 22nd 2013, 10:38 pm

I deleted the ads. One of the ads was from cpmgo a 728x90 banner and the other was a 468x60 banner from Qadabra under the rotating section at top of forum.
Both had pop unders set for them. I was getting complaints for too many pop unders so I decided to remove them both today and add a different advert without pop unders. When I initially started this thread when I went to the site all I saw was my forum flash on the screen then a white screen with ads on it. Now there is just a white screen when you go to my forum, I don't know if there is some sort of virus or what.

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In progress Re: can't view forum

Post by SLGray on July 22nd 2013, 10:46 pm

Try using the forum utilities to gain access to your administration panel: http://www.forumotion.com/en/utils/ . Or add this to the last of the forum's link: /admin .


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In progress Re: can't view forum

Post by future2020 on July 22nd 2013, 11:17 pm

Utilities is asking for password info. Would this be my forum account name and password????? it's not taking my info.

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In progress Re: can't view forum

Post by Derri on July 22nd 2013, 11:18 pm

Try your forum address and password.


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In progress Re: can't view forum

Post by future2020 on July 22nd 2013, 11:21 pm

still didn't work:cry:

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In progress Re: can't view forum

Post by Derri on July 22nd 2013, 11:24 pm

Are you using your original email and password that you created the forums with when attempting to log in to the utilities?

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In progress Re: can't view forum

Post by future2020 on July 22nd 2013, 11:28 pm

noI donot have that information

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In progress Re: can't view forum

Post by Derri on July 22nd 2013, 11:38 pm

Well that's the information you need to login to the founders account or your forum address and original password.

You can attempt to reset your password and other information so you can log into your forum utilities by reading this tutorial.

http://help.forumotion.com/t93821-lost-founder-s-password


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In progress Re: can't view forum

Post by Sir Chivas™ on July 22nd 2013, 11:39 pm

Hi,

Are you the founder of the forum? Do you remember the info such as email and password used when creating the forum? If not, please try this out:

http://help.forumotion.com/t93821-lost-founders-password



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- When the issue is solved, please mark it as solved.



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In progress Re: can't view forum

Post by future2020 on July 23rd 2013, 5:55 am

Thanks guys, but is there any way that I can have someone reset my forum to a previous state? It was working just fine this am before I removed the banners and added a new banner code.

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In progress Re: can't view forum

Post by Derri on July 23rd 2013, 12:15 pm

@future2020 wrote:Thanks guys, but is there any way that I can have someone reset my forum to a previous state? It was working just fine this am before I removed the banners and added a new banner code.

Did you remove the ad banners? If so you can't do that.

Sorry but that's the only way, you'll have to request a new password to log into the utilities and then do a backup via them.

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In progress Re: can't view forum

Post by future2020 on July 23rd 2013, 3:02 pm

Thanks, I removed banners,but I have paid to be able to add and remove my banners...

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