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Users getting logged out after replying.

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In progress Users getting logged out after replying.

Post by TheAnvil on July 25th 2013, 1:18 am

Hey Everyone,

TheAnvil here, aka Jonny Anvil over at http://wcps.canadian-forum.com.

I am an admin on the site there, and I am trying to solve an issue,  so here goes it.

We have been receiving complaints from some of our users that they are getting logged out after typing out a message, and hitting the reply button.
After typing a response to a thread topic, they click submit, only to get logged out, and some claim the message they typed was not submitted, and no longer being able to be found. 

Many are resulting to copying their text, before they hit submit.

I figured it was a cookie issue or cache issue but still some are reporting multiple log outs when replying to a thread still.

To understand more about what our forum members are experiencing check out the thread over on our site.

http://wcps.canadian-forum.com/t8248-troubles-posting
 

Thanks in advance for any support or insight anyone can offer,

Cheers,

Jonathan

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In progress Re: Users getting logged out after replying.

Post by SLGray on July 25th 2013, 1:27 am

Do you have any JavaScripts? If you do, turn off JavaScript Management and see if it fixes the issue.


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In progress Re: Users getting logged out after replying.

Post by TheAnvil on July 25th 2013, 1:31 am

@SLGray wrote:Do you have any JavaScripts? If you do, turn off JavaScript Management and see if it fixes the issue.

Nope, no JavaScripts.
JavaScript Management is set to off.

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In progress Re: Users getting logged out after replying.

Post by SLGray on July 25th 2013, 1:39 am

Did you add or modify anything right before this started?


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In progress Re: Users getting logged out after replying.

Post by Derri on July 25th 2013, 2:51 am

Could it possibly be linked to this issue

http://help.forumotion.com/t123779-support-forums-issue-being-logged-out-and-unable-to-log-in

Sometimes I'd be logged out after replying to a message, I'd hit send and find myself logged out.


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In progress Re: Users getting logged out after replying.

Post by kirk on July 25th 2013, 11:04 pm

@Derri wrote:Could it possibly be linked to this issue

http://help.forumotion.com/t123779-support-forums-issue-being-logged-out-and-unable-to-log-in

Sometimes I'd be logged out after replying to a message, I'd hit send and find myself logged out.

i don't recall that doing it on any other forums but may be?
Other then that all i can think of is if a member sits on the forum for a good amount of time without doing anything iot will automatically log you out of the forum.



Like say you left the computer for like an hour, cam back on then replied to a message of a post you left it on.It would log you out then.

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In progress Re: Users getting logged out after replying.

Post by Derri on July 26th 2013, 2:36 am

It was reported, as you read on through-out that thread that some members on different forums were having similar if not the same issues as I described in my first post.

Like Kirk said, if you go away for say half an hour without activity on the forum then it will log you out. If you tick the box "Remember me" when signing it, this can let you stay on longer and you won't be logged out.


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