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Administrators Cannot See HTML (Switch Editor Mode) Button

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Administrators Cannot See HTML (Switch Editor Mode) Button

Post by AussieXII on August 17th 2013, 4:03 am

Hi Forumotion,

First of all I have been running my forum for just under a year and we already have 130 members, I have found the software to be very user friendly up until this point. We have 5 administrators that are helping to keep things rolling, however, they have been unable to toggle or even see the HTML and Normal View button at the top of their text box when trying to edit the "Home Page" or "Announcements" text box.

We have been working this problem all day, and cant seem to work out why I can see the HTML button (switch editor mode) option but they cannot see it, here is what I see, even when I log into their profile using their password:


screen grab

This is what they see from their computer:


screen shot windows 7

As you can see they neither can see the HTML (switch editor mode) icon at the top left of the text box, nor can they see the toolbar, this has turned out to be quite a boggle since I can see the button when I log into their profile as them.

Please if someone could give some assistance with this problem we would very much appreciate it. Our forum address is:

www.vsk-arc.com

Thank you

Dan Byron (Forum Owner)

AussieXII
New Member

Male Posts : 5
Reputation : 1
Language : English
Location : Mollymook, Australia

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Re: Administrators Cannot See HTML (Switch Editor Mode) Button

Post by AussieXII on August 17th 2013, 4:16 am

Thanks for checking so proptly guys I appreciate it, as you can see the two text boxes are completely different, One showing HTML script, and mine showin just text and pictures my admins want to be able to edit the home page with upcoming events and posters for our members so I dont have to do all the work, but until we fix this problem they will not be able to.

Thanks Forumotion. Neutral

Dan

AussieXII
New Member

Male Posts : 5
Reputation : 1
Language : English
Location : Mollymook, Australia

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Re: Administrators Cannot See HTML (Switch Editor Mode) Button

Post by Neptune- on August 17th 2013, 5:53 am

Hello

That feature did never work with Chrome or Safari browsers.

Forumotion plans to deploy everywhere a new editor, but no date given yet.

Only solution so far is to tell your "Chrome" admins to use another browser when they need the WYSYWYG editor in Admin Panel.

Neptune-
Forumember

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Language : French (10), English (8), CSS (5), HTML (4), Javascript (1)
Location : France

http://www.planet-series.com/

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Re: Administrators Cannot See HTML (Switch Editor Mode) Button

Post by SLGray on August 17th 2013, 6:09 am

@AussieXII wrote:Hi Forumotion,

First of all I have been running my forum for just under a year and we already have 130 members, I have found the software to be very user friendly up until this point. We have 5 administrators that are helping to keep things rolling, however, they have been unable to toggle or even see the HTML and Normal View button at the top of their text box when trying to edit the "Home Page" or "Announcements" text box.

We have been working this problem all day, and cant seem to work out why I can see the HTML button (switch editor mode) option but they cannot see it, here is what I see, even when I log into their profile using their password:


screen grab

This is what they see from their computer:


screen shot windows 7

As you can see they neither can see the HTML (switch editor mode) icon at the top left of the text box, nor can they see the toolbar, this has turned out to be quite a boggle since I can see the button when I log into their profile as them.

Please if someone could give some assistance with this problem we would very much appreciate it. Our forum address is:

www.vsk-arc.com

Thank you

Dan Byron (Forum Owner)
@AussieXII wrote:Thanks for checking so proptly guys I appreciate it, as you can see the two text boxes are completely different, One showing HTML script, and mine showin just text and pictures my admins want to be able to edit the home page with upcoming events and posters for our members so I dont have to do all the work, but until we fix this problem they will not be able to.

Thanks Forumotion. Neutral

Dan
Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36659
Reputation : 2444
Language : English
Location : United States

http://ztwds.forumotion.com/

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Re: Administrators Cannot See HTML (Switch Editor Mode) Button

Post by AussieXII on August 17th 2013, 3:45 pm

@Neptune- wrote:Hello

That feature did never work with Chrome or Safari browsers.

Forumotion plans to deploy everywhere a new editor, but no date given yet.

Only solution so far is to tell your "Chrome" admins to use another browser when they need the WYSYWYG editor in Admin Panel.
Thank you Neptune (a thank you has been sent)we shall try that and see what happens. I have spotted the new forum editor, it seems I already have this software running (or something close to it)but my other admins do not, we will try what you have suggested.

@SLGray - No double post, it wasinaddition to the first post, however I must point out that you seem more interested with a minorprotocol breach,rather than helping one of your members that pays good money to run his forum, can you please lend assistance. My deepest apologies for posting twice, but I take running my forum very seriously and would like my problemto be taken seriously. Please make an attempt to solve the problem.

I guess I'll get one of my other admins to create a post if we think of anything further in the next 23 hours.

Thanks for your assistance Forumotion

Dan Byron (Owner www.vsk-arc.com)

AussieXII
New Member

Male Posts : 5
Reputation : 1
Language : English
Location : Mollymook, Australia

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Re: Administrators Cannot See HTML (Switch Editor Mode) Button

Post by SLGray on August 17th 2013, 5:17 pm

You do not pay to create a FREE forum hosted by Forumotion. If you are using credits, then you are purchasing OPTIONAL things.

Is this solved?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 36659
Reputation : 2444
Language : English
Location : United States

http://ztwds.forumotion.com/

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