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Users not able to register?

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Users not able to register?

Post by [NH]Shadow on August 22nd 2013, 3:09 pm

This just happened yesterday, a user tried to join the forum, but it said hi username was already in use (which it wasnt), and when he tried a new username, it said his email was not valid. Do any of you have troubleshooting ideas for situations like this?

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Re: Users not able to register?

Post by Neptune- on August 22nd 2013, 3:17 pm

Hello !

Does his email contains things like contact, test, admin or info before @ ??

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Re: Users not able to register?

Post by [NH]Shadow on August 22nd 2013, 4:08 pm

same thing just happened again, to a different user. it told him that the name was alreeady in use. idk whats wrong with it.

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Re: Users not able to register?

Post by Neptune- on August 22nd 2013, 4:21 pm

Seems that

ACP / General / Forum Security
-> Unauthorize subscriptions made with the most commonly used spam usernames. :
If that option is set on Yes, seems to block registrations with some nicknames.

What happens if you disable this option ?

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Re: Users not able to register?

Post by [NH]Shadow on August 22nd 2013, 4:45 pm

i just turned those options off, i will ask those members to re-subscribe. thanks for the help, i hope this works.

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Re: Users not able to register?

Post by [NH]Shadow on August 22nd 2013, 5:00 pm

it did not work, do you have any other ideas or suggestions?

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Re: Users not able to register?

Post by Neptune- on August 22nd 2013, 5:06 pm

No idea for email not valid.

Which username are they trying to get ?

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Re: Users not able to register?

Post by [NH]Shadow on August 22nd 2013, 6:18 pm

One of them was registering as [NH]Archer, the other one was registering as WD-40, and then when it told him his username wouldn't work, he tried (SWGO) WD-40.

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Re: Users not able to register?

Post by Neptune- on August 22nd 2013, 6:48 pm

I tried to register somewhere else with those id.

No problems.
Cant know where is the real problem.
Maybe they should register without special characters such as [ ] ( ) then change their nicknames once account created ??

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Re: Users not able to register?

Post by [NH]Shadow on August 22nd 2013, 6:55 pm

i will ask them to try that. if you want to try registering with one of those exact same names, ore one similar to them, on my forum? and see what it says? that might give you a better understanding of the problem. if you want, i can PM you the link.

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Re: Users not able to register?

Post by Neptune- on August 22nd 2013, 6:59 pm

It is what i did, i tried on your board first, then i tried on a test forum Wink

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Re: Users not able to register?

Post by [NH]Shadow on August 22nd 2013, 7:02 pm

and im guessing it didnt work on my board?

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Re: Users not able to register?

Post by Neptune- on August 22nd 2013, 7:15 pm

No it didnt.
[NH]Archer was rejected but [NH] Archer would have worked.

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Re: Users not able to register?

Post by [NH]Shadow on August 22nd 2013, 8:38 pm

ill tell him to try [NH] Archer

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Re: Users not able to register?

Post by [NH]Shadow on August 22nd 2013, 8:52 pm

it still didnt work. it told him that his email address was already in use.

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Re: Users not able to register?

Post by [NH]Shadow on August 22nd 2013, 9:53 pm

Ok. It worked for archer, although it took like 10 tries. But the other member trying to register hasn't tried recently. I think the problem was just mah forum acting up. I won't consider this solved until some of the other users can register, but thank you for the help, and I hope the other registration(s) will work.
Best regards.

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Re: Users not able to register?

Post by SLGray on August 22nd 2013, 10:36 pm

@[NH]Shadow wrote:ill tell him to try [NH] Archer
@[NH]Shadow wrote:it still didnt work. it told him that his email address was already in use.
@[NH]Shadow wrote:Ok. It worked for archer, although it took like 10 tries. But the other member trying to register hasn't tried recently. I think the problem was just mah forum acting up. I won't consider this solved until some of the other users can register, but thank you for the help, and I hope the other registration(s) will work.
Best regards.
Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!


Is this solved?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Re: Users not able to register?

Post by Neptune- on August 22nd 2013, 10:42 pm

@[NH]Shadow wrote:I won't consider this solved until some of the other users can register...
I think we cant consider it as solved yet.

Just saw a similar issue on french official support board. I will track both topics to make sure it is the same issue.

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Re: Users not able to register?

Post by [NH]Shadow on August 22nd 2013, 11:09 pm

@Neptune- wrote:
@[NH]Shadow wrote:I won't consider this solved until some of the other users can register...
I think we cant consider it as solved yet.

Just saw a similar issue on french official support board. I will track both topics to make sure it is the same issue.
Ok, thank you.

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Re: Users not able to register?

Post by [NH]Shadow on August 23rd 2013, 2:07 am

@SLGray wrote:
@[NH]Shadow wrote:ill tell him to try [NH] Archer
@[NH]Shadow wrote:it still didnt work. it told him that his email address was already in use.
@[NH]Shadow wrote:Ok. It worked for archer, although it took like 10 tries. But the other member trying to register hasn't tried recently. I think the problem was just mah forum acting up. I won't consider this solved until some of the other users can register, but thank you for the help, and I hope the other registration(s) will work.
Best regards.
  Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!

Sorry.

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Re: Users not able to register?

Post by SLGray on August 23rd 2013, 3:55 am

@[NH]Shadow wrote:
@Neptune- wrote:
@[NH]Shadow wrote:I won't consider this solved until some of the other users can register...
I think we cant consider it as solved yet.

Just saw a similar issue on french official support board. I will track both topics to make sure it is the same issue.
Ok, thank you.
@[NH]Shadow wrote:
@SLGray wrote:
@[NH]Shadow wrote:ill tell him to try [NH] Archer
@[NH]Shadow wrote:it still didnt work. it told him that his email address was already in use.
@[NH]Shadow wrote:Ok. It worked for archer, although it took like 10 tries. But the other member trying to register hasn't tried recently. I think the problem was just mah forum acting up. I won't consider this solved until some of the other users can register, but thank you for the help, and I hope the other registration(s) will work.
Best regards.
  Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!

Sorry.
Second Reminder:

Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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