Users not able to register?
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Users not able to register?
This just happened yesterday, a user tried to join the forum, but it said hi username was already in use (which it wasnt), and when he tried a new username, it said his email was not valid. Do any of you have troubleshooting ideas for situations like this?
Re: Users not able to register?
Hello !
Does his email contains things like contact, test, admin or info before @ ??
Does his email contains things like contact, test, admin or info before @ ??
Re: Users not able to register?
same thing just happened again, to a different user. it told him that the name was alreeady in use. idk whats wrong with it.
Re: Users not able to register?
Seems that
ACP / General / Forum Security
-> Unauthorize subscriptions made with the most commonly used spam usernames. :
If that option is set on Yes, seems to block registrations with some nicknames.
What happens if you disable this option ?
ACP / General / Forum Security
-> Unauthorize subscriptions made with the most commonly used spam usernames. :
If that option is set on Yes, seems to block registrations with some nicknames.
What happens if you disable this option ?
Re: Users not able to register?
i just turned those options off, i will ask those members to re-subscribe. thanks for the help, i hope this works.
Re: Users not able to register?
One of them was registering as [NH]Archer, the other one was registering as WD-40, and then when it told him his username wouldn't work, he tried (SWGO) WD-40.
Re: Users not able to register?
I tried to register somewhere else with those id.
No problems.
Cant know where is the real problem.
Maybe they should register without special characters such as [ ] ( ) then change their nicknames once account created ??
No problems.
Cant know where is the real problem.
Maybe they should register without special characters such as [ ] ( ) then change their nicknames once account created ??
Re: Users not able to register?
i will ask them to try that. if you want to try registering with one of those exact same names, ore one similar to them, on my forum? and see what it says? that might give you a better understanding of the problem. if you want, i can PM you the link.
Re: Users not able to register?
It is what i did, i tried on your board first, then i tried on a test forum
Re: Users not able to register?
No it didnt.
[NH]Archer was rejected but [NH] Archer would have worked.
[NH]Archer was rejected but [NH] Archer would have worked.
Re: Users not able to register?
it still didnt work. it told him that his email address was already in use.
Re: Users not able to register?
Ok. It worked for archer, although it took like 10 tries. But the other member trying to register hasn't tried recently. I think the problem was just mah forum acting up. I won't consider this solved until some of the other users can register, but thank you for the help, and I hope the other registration(s) will work.
Best regards.
Best regards.
Re: Users not able to register?
[NH]Shadow wrote:ill tell him to try [NH] Archer
[NH]Shadow wrote:it still didnt work. it told him that his email address was already in use.
Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead![NH]Shadow wrote:Ok. It worked for archer, although it took like 10 tries. But the other member trying to register hasn't tried recently. I think the problem was just mah forum acting up. I won't consider this solved until some of the other users can register, but thank you for the help, and I hope the other registration(s) will work.
Best regards.
Is this solved?
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Re: Users not able to register?
I think we cant consider it as solved yet.[NH]Shadow wrote:I won't consider this solved until some of the other users can register...
Just saw a similar issue on french official support board. I will track both topics to make sure it is the same issue.
Re: Users not able to register?
Ok, thank you.Neptune- wrote:I think we cant consider it as solved yet.[NH]Shadow wrote:I won't consider this solved until some of the other users can register...
Just saw a similar issue on french official support board. I will track both topics to make sure it is the same issue.
Re: Users not able to register?
Sorry.SLGray wrote:[NH]Shadow wrote:ill tell him to try [NH] Archer[NH]Shadow wrote:it still didnt work. it told him that his email address was already in use.Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead![NH]Shadow wrote:Ok. It worked for archer, although it took like 10 tries. But the other member trying to register hasn't tried recently. I think the problem was just mah forum acting up. I won't consider this solved until some of the other users can register, but thank you for the help, and I hope the other registration(s) will work.
Best regards.
Re: Users not able to register?
[NH]Shadow wrote:Ok, thank you.Neptune- wrote:I think we cant consider it as solved yet.[NH]Shadow wrote:I won't consider this solved until some of the other users can register...
Just saw a similar issue on french official support board. I will track both topics to make sure it is the same issue.
Second Reminder:[NH]Shadow wrote:Sorry.SLGray wrote:[NH]Shadow wrote:ill tell him to try [NH] Archer[NH]Shadow wrote:it still didnt work. it told him that his email address was already in use.Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead![NH]Shadow wrote:Ok. It worked for archer, although it took like 10 tries. But the other member trying to register hasn't tried recently. I think the problem was just mah forum acting up. I won't consider this solved until some of the other users can register, but thank you for the help, and I hope the other registration(s) will work.
Best regards.
Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!
Lost Founder's Password |Forum's Utilities |Report a Forum |General Rules |FAQ |Tricks & Tips
You need one post to send a PM.
You need one post to send a PM.
When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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