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can FM track IPs of those that send messages through the contact form

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Solved can FM track IPs of those that send messages through the contact form

Post by Flappypaddles on September 1st 2013, 11:28 am

I keep receiving obscene and increasingly threatening  messages from the contact form at the bottom of the forum.
Obviously I cannot see which IP they come from, but as the level of hate and bile appears to be ramping up I am thinking of contacting the police and I am sure that they will require IP's to track down the perpetrator, although I have a pretty good idea who it is.

what is the procedure to find that info. there must be a log somewhere.

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Solved Re: can FM track IPs of those that send messages through the contact form

Post by Derri on September 1st 2013, 4:57 pm

Isn't an email address left when the contact forum is used?


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Solved Re: can FM track IPs of those that send messages through the contact form

Post by Flappypaddles on September 1st 2013, 7:25 pm

@Derri wrote:Isn't an email address left when the contact forum is used?
an email address is required, but it doesn't ahve to be a valid email address. Perhaps if FM instituted some form of email checking the problem would go away.



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Solved Re: can FM track IPs of those that send messages through the contact form

Post by Derri on September 1st 2013, 7:28 pm

Well if worst came to worst you could give the police the email address and they might be able to work with that.

However I can't comment on exactly what you're asking as I don't know but I was just pointing that out Very Happy

Hope you get this resolved, good luck!


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Solved Re: can FM track IPs of those that send messages through the contact form

Post by SLGray on September 2nd 2013, 12:13 am

I really do not know if Forumotion tracks IP addresses of people who use the contact form.


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Solved Re: can FM track IPs of those that send messages through the contact form

Post by Guest on September 2nd 2013, 2:27 am

I had the same problem on my forum. Some other forums have also had problems with the report abuse footer link. See post here-

http://help.forumotion.com/t126923-remove-the-report-an-abuse-footer-link

Yes it would be better if FM recorded the IP address of the user who sends the contact for or fill in the report abuse link. Then you could just ban the IP address.

At the moment the only way to know a users IP address is if they post. Or if they are viewing the forum as a guest to catch them online the same time as you are.

You could simply ban the range of IPs from guests or ex-banned members. Though I don't know if FM enables you to ban by ISP. I disabled the contact form on my forum as i did not like the captcha.

What you could do is ban the email address and maybe disable the contact form. Then just give your members a private email address,(sent by PM not posted public on the forum,) where they can contact a forum admin or moderator if they need to. That's what I did on my forum.

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Solved Re: can FM track IPs of those that send messages through the contact form

Post by Flappypaddles on September 2nd 2013, 1:45 pm

@Derri wrote:Well if worst came to worst you could give the police the email address and they might be able to work with that.

However I can't comment on exactly what you're asking as I don't know but I was just pointing that out Very Happy

Hope you get this resolved, good luck!
the email address is made up and pretty vile in itsef

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Solved Re: can FM track IPs of those that send messages through the contact form

Post by Flappypaddles on September 2nd 2013, 1:46 pm

@SLGray wrote:I really do not know if Forumotion tracks IP addresses of people who use the contact form.
you would have thought that it logs everything.

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Solved Re: can FM track IPs of those that send messages through the contact form

Post by Derri on September 2nd 2013, 2:46 pm

Andrea Borman wrote:I had the same problem on my forum. Some other forums have also had problems with the report abuse footer link. See post here-

http://help.forumotion.com/t126923-remove-the-report-an-abuse-footer-link

Yes it would be better if FM recorded the IP address of the user who sends the contact for or fill in the report abuse link. Then you could just ban the IP address.

At the moment the only way to know a users IP address is if they post. Or if they are viewing the forum as a guest to catch them online the same time as you are.

You could simply ban the range of IPs from guests or ex-banned members. Though I don't know if FM enables you to ban by ISP. I disabled the contact form on my forum as i did not like the captcha.

What you could do is ban the email address and maybe disable the contact form. Then just give your members a private email address,(sent by PM not posted public on the forum,) where they can contact a forum admin or moderator if they need to. That's what I did on my forum.
There is a difference between the report abuse button and then contact form.

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Solved Re: can FM track IPs of those that send messages through the contact form

Post by Guest on September 2nd 2013, 5:11 pm

@Derri wrote:There is a difference between the report abuse button and then contact form.
Yes but you cannot track the IP on either of them. As they don't record the IP address of the person who fills out either forms.

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Solved Re: can FM track IPs of those that send messages through the contact form

Post by The Godfather on September 2nd 2013, 5:32 pm

@Flappypaddles wrote:I keep receiving obscene and increasingly threatening messages from the contact form at the bottom of the forum.
Obviously I cannot see which IP they come from, but as the level of hate and bile appears to be ramping up I am thinking of contacting the police and I am sure that they will require IP's to track down the perpetrator, although I have a pretty good idea who it is.

what is the procedure to find that info. there must be a log somewhere.
Hello,

The law requires from any service provider to keep a record of all the actions that takes place on the sites it hosts. Even if the administrator does not have access to the details.

However, we can not provide those information to any one but the competent legal authorities after solicitation Wink

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Solved Re: can FM track IPs of those that send messages through the contact form

Post by SLGray on September 2nd 2013, 7:50 pm

@Flappypaddles wrote:
@Derri wrote:Well if worst came to worst you could give the police the email address and they might be able to work with that.

However I can't comment on exactly what you're asking as I don't know but I was just pointing that out Very Happy

Hope you get this resolved, good luck!
the email address is made up and pretty vile in itsef
@Flappypaddles wrote:
@SLGray wrote:I really do not know if Forumotion tracks IP addresses of people who use the contact form.
you would have thought that it logs everything.
Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!

Since this is your third reminder, you have received a warning.


The GodFather has posted that Forumotion does keep a record of everything that happens on a forum, but they can only give that information to the correct authorities when requested for legal issues.


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Solved Re: can FM track IPs of those that send messages through the contact form

Post by Flappypaddles on September 3rd 2013, 10:39 am

@The Godfather wrote:
@Flappypaddles wrote:I keep receiving obscene and increasingly threatening messages from the contact form at the bottom of the forum.
Obviously I cannot see which IP they come from, but as the level of hate and bile appears to be ramping up I am thinking of contacting the police and I am sure that they will require IP's to track down the perpetrator, although I have a pretty good idea who it is.

what is the procedure to find that info. there must be a log somewhere.
Hello,

The law requires from any service provider to keep a record of all the actions that takes place on the sites it hosts. Even if the administrator does not have access to the details.

However, we can not provide those information to any one but the competent legal authorities after solicitation Wink
so there is a record that the authorities could request then. I didn't expect it to be handed over to me

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Solved Re: can FM track IPs of those that send messages through the contact form

Post by SLGray on September 3rd 2013, 6:48 pm

@Flappypaddles wrote:
@The Godfather wrote:
@Flappypaddles wrote:I keep receiving obscene and increasingly threatening messages from the contact form at the bottom of the forum.
Obviously I cannot see which IP they come from, but as the level of hate and bile appears to be ramping up I am thinking of contacting the police and I am sure that they will require IP's to track down the perpetrator, although I have a pretty good idea who it is.

what is the procedure to find that info. there must be a log somewhere.
Hello,

The law requires from any service provider to keep a record of all the actions that takes place on the sites it hosts. Even if the administrator does not have access to the details.

However, we can not provide those information to any one but the competent legal authorities after solicitation Wink
so there is a record that the authorities could request then. I didn't expect it to be handed over to me
Correct. If the authorities ask Forumotion for the information, they would hand over the information to the authorities.


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Never post your email in public.


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Solved Re: can FM track IPs of those that send messages through the contact form

Post by Flappypaddles on September 4th 2013, 1:31 am

@SLGray wrote:
@Flappypaddles wrote:
@The Godfather wrote:
@Flappypaddles wrote:I keep receiving obscene and increasingly threatening messages from the contact form at the bottom of the forum.
Obviously I cannot see which IP they come from, but as the level of hate and bile appears to be ramping up I am thinking of contacting the police and I am sure that they will require IP's to track down the perpetrator, although I have a pretty good idea who it is.

what is the procedure to find that info. there must be a log somewhere.
Hello,

The law requires from any service provider to keep a record of all the actions that takes place on the sites it hosts. Even if the administrator does not have access to the details.

However, we can not provide those information to any one but the competent legal authorities after solicitation Wink
so there is a record that the authorities could request then. I didn't expect it to be handed over to me
Correct. If the authorities ask Forumotion for the information, they would hand over the information to the authorities.
is there a time limit on how long the info is kept?

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Solved Re: can FM track IPs of those that send messages through the contact form

Post by RadioHead on September 5th 2013, 2:21 pm

@Flappypaddles wrote:is there a time limit on how long the info is kept?
I believe it is kept for 5/6 years.
I could however be incorrect, Godfather will further correct me.

The legal authorities you speak with will have to provide a physical (paper) letter to E-Toxic, the mother of FM.

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Solved Re: can FM track IPs of those that send messages through the contact form

Post by Flappypaddles on September 5th 2013, 4:26 pm

@RadioHead wrote:
@Flappypaddles wrote:is there a time limit on how long the info is kept?
I believe it is kept for 5/6 years.
I could however be incorrect, Godfather will further correct me.

The legal authorities you speak with will have to provide a physical (paper) letter to E-Toxic, the mother of FM.
thanks
I will have to see if the messages continue before deciding what to do.
the person sending them is an alcoholic who I had to ban from my forum for his behaviour and he has been sending messages on a regular basis since then, however recently they have become more personal, nasty and threatening.

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