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My users cann't change their emails even it's allowed in configuration!

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My users cann't change their emails even it's allowed in configuration!

Post by water278 on September 5th 2013, 5:51 am

Hello,

My users have sent me notification that they can't change their email. And I checked the settings, they are allowed to change emails by themselves. I also have tested as an normal member. I followed every instructions and filled in all the required info, but still can't change it! This message will pop up:




HELP PLEASE!!!
Thx

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Re: My users cann't change their emails even it's allowed in configuration!

Post by Ikerepc on September 7th 2013, 10:02 pm

Can you please explain what you doing when you get that message?

And can you change member e-mail in administration panel?

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Re: My users cann't change their emails even it's allowed in configuration!

Post by levy on September 8th 2013, 12:51 am

Hello Hello
That is because you have some required items , they have a * at their name like on forumotion , go in your profile -> Forum (Forumotion only!) *:

Have the * , they need to see where is that and fill the item.

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Re: My users cann't change their emails even it's allowed in configuration!

Post by water278 on September 8th 2013, 1:06 pm

Zyon wrote:Can you please explain what you doing when you get that message?

And can you change member e-mail in administration panel?
After changing the email and filling out all the required * fields and clicking save, this message pop up:



I can change the email at the admin pannel, but members should be do it themselves, right? Hope it can be fixed...Thanks!

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Re: My users cann't change their emails even it's allowed in configuration!

Post by water278 on September 8th 2013, 1:07 pm

candy_fear wrote:Hello Hello
That is because you have some required items , they have a * at their name like on forumotion , go in your profile -> Forum (Forumotion only!) *:

Have the * , they need to see where is that and fill the item.
all the fields with * were filled...thx

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Re: My users cann't change their emails even it's allowed in configuration!

Post by APE on September 8th 2013, 1:37 pm

Hi yes there is a problem on that page the thing that needs to be done is they have to make sure they put date of birth in the text box for it to work you can not leave it as No Choice or it will give you the same warning you have to make sure all text is filled in. then they must click Save Not reset.

Hope that helps

Ape Neutral





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Re: My users cann't change their emails even it's allowed in configuration!

Post by SLGray on September 8th 2013, 8:29 pm

@water278 wrote:
Zyon wrote:Can you please explain what you doing when you get that message?

And can you change member e-mail in administration panel?
After changing the email and filling out all the required * fields and clicking save, this message pop up:



I can change the email at the admin pannel, but members should be do it themselves, right? Hope it can be fixed...Thanks!
@water278 wrote:
candy_fear wrote:Hello Hello
That is because you have some required items , they have a * at their name like on forumotion , go in your profile -> Forum (Forumotion only!) *:

Have the * , they need to see where is that and fill the item.
all the fields with * were filled...thx
Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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