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Massive PM problem

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Solved Massive PM problem

Post by anastas95 on September 22nd 2013, 4:16 pm

There is a member in my forum that can't receive massive pm, he's in the groups that the pm's are sent and everyone else gets them except him.

We tried everything, his profile settings are right, I tried to resychronize him, i banned him and unbanned him (he's been banned before) but nothing.

My forum is HarryWorld and the profile of the user is Colin Creevey

Can you please help me?

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Solved Re: Massive PM problem

Post by Sir. Mayo on September 22nd 2013, 8:55 pm

Is he able to send PM'S? Chekc in ACP for his user

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Solved Re: Massive PM problem

Post by Guest on September 22nd 2013, 9:26 pm

I'll check your site if it's ok to send me a massive email ok?

Guest
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Solved Re: Massive PM problem

Post by Sir. Mayo on September 22nd 2013, 9:36 pm

um sure! I will send out a mass message!

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Solved Re: Massive PM problem

Post by Guest on September 22nd 2013, 9:45 pm

@Sir.Mayo I got a email

I guess the person is using a fake email or he misspelled or change his email address
But I need to still comfirm I got a massive email to make sure

Guest
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Solved Re: Massive PM problem

Post by anastas95 on September 22nd 2013, 10:11 pm

the problem isn't with the mail, he doesn't even get the pm, when everybody else gets them. :/

edit: he can receive normaly a pm from another member but when it's a massive pm to a group of the forum that he's a member he just won't get it. :/

anastas95
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http://www.harryworld.org

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Solved Re: Massive PM problem

Post by Guest on September 22nd 2013, 10:46 pm

Oh his preferences must be the problem.....

Guest
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Solved Re: Massive PM problem

Post by Ange Tuteur on September 22nd 2013, 10:58 pm

Hello anastas95,

Check the users preferences via the administration panel and see if this option is checked to 'non' if it is check it to 'yes' and see if they can receive these mass messages.



You can modify users profiles by navigating to..
Administration Panel > Users & groups > Users > Search users
Find the user you wish to modify, click them, and locate their preferences.

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Solved Re: Massive PM problem

Post by Guest on September 22nd 2013, 11:02 pm

SethC1995 wrote:Hello anastas95,

Check the users preferences via the administration panel and see if this option is checked to 'non' if it is check it to 'yes' and see if they can receive these mass messages.



You can modify users profiles by navigating to..
Administration Panel > Users & groups > Users > Search users
Find the user you wish to modify, click them, and locate their preferences.
Yup it's just a mere preference problem if it doesn't work then post back

Guest
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Solved Re: Massive PM problem

Post by SLGray on September 22nd 2013, 11:45 pm

It is not the email that is the issue, but a massive (friends or groups) private message.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Solved Re: Massive PM problem

Post by anastas95 on September 23rd 2013, 6:23 pm

@SLGray wrote:It is not the email that is the issue, but a massive (friends or groups) private message.
exactly :/

and all the settings in his profile are right.

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Solved Re: Massive PM problem

Post by Leviosa on September 24th 2013, 9:48 am

Hello,

So, to sum up:

- Only one member (Colin Creevey) doesn't receive massive messages that you send.
- He receives emails and private messages but not newsletters. That's right?
- You checked admin profile: Administration Panel > Users & groups > Users > Search users and all is okay?

Could you please give me the last date and hour of the sending massive message that he did not receive?

Best regards,

Buttercup

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Solved Re: Massive PM problem

Post by SLGray on September 25th 2013, 4:07 am

Buttercup this is not related to the newsletter. This is related to sending a pm to whole group. When you are sending a pm to a whole group, there is a drop-down menu for groups. What is happening is that one member in this group is not receiving the pm.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Solved Re: Massive PM problem

Post by Leviosa on September 25th 2013, 9:59 am

Hello


@SLGray: You are right thumleft

@ Anastas95: Could you please give me the date and hour + the title of the sending message that Colin Creevey did not receive please?(You can check it in your sentbox)


Best regards


Buttercup

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Solved Re: Massive PM problem

Post by anastas95 on September 28th 2013, 2:56 pm

Buttercup wrote:Hello


@SLGray: You are right thumleft

@ Anastas95: Could you please give me the date and hour + the title of the sending message that Colin Creevey did not receive please?(You can check it in your sentbox)


Best regards


Buttercup
the last massive message i sent and he didn't receive was at Friday 20 Sep 2013 around 19:25

If it helps i can sent a massive message to a usergroup he's in now.

anastas95
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Solved Re: Massive PM problem

Post by Leviosa on September 30th 2013, 4:24 pm

Hello,




When you are sending a message to the group (could you give me the name group?), does Colin Creevey receive a duplicate email of your massive message?

If yes, we need a screenshot of the email to understand.

Could you please send a new massive message to the group?

If you send the message only to Colin Creevey, does he receive it?




Let me know

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Solved Re: Massive PM problem

Post by anastas95 on October 1st 2013, 3:29 pm

When i send a personal message to this user he receives it.

I Don't know if he gets an email for the massive pm we sent to the usergroups.

I Will create a new usergroup with him only inside and me as group moderator and sent him a pm to there.

The group is named "Colin Creevey" and the link to the group ishttp://www.harryworld.org/g164-group


the pm i just sent
Spoiler:


here is the outgoing messages where i'm the only receipent and the sent ones where he's not ether.

Spoiler:



here is the usergroup page, he's in but he just won't get the pm's.
this happens to every usergroup he's in.
Spoiler:


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Solved Re: Massive PM problem

Post by anastas95 on October 5th 2013, 5:38 pm

BUMP

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Solved Re: Massive PM problem

Post by Nhatnhiba on October 5th 2013, 6:57 pm

I also understand this problem. Hopefully can make something useful information for finding out how to build their own forum. thanks a lot

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Solved Re: Massive PM problem

Post by Guest on October 5th 2013, 8:01 pm

How are you sending the PMs?
If it's by newsletter there is a limit as to how many times in several hours or so you can send them. If it just PMs to a usergroup it should be okay.

I speak from my own experience of sending newsletters when I had my FM forum. Also you cannot delete old newsletters from the admin panel.

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Solved Re: Massive PM problem

Post by SLGray on October 5th 2013, 8:11 pm

Andrea Borman wrote:How are you sending the PMs?
If it's by newsletter there is a limit as to how many times in several hours or so you can send them. If it just PMs to a usergroup it should be okay.

I speak from my own experience of sending newsletters when I had my FM forum. Also you cannot delete old newsletters from the admin panel.
This topic is about private messages to a group, not the newsletter.


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Solved Re: Massive PM problem

Post by Leviosa on October 7th 2013, 11:40 am

Hello

You member Colin Creevey has just choosen "not" on the following option:


I have changed it and make a test. Right now, your member receives massive PM.

Let me know

Buttercup

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Solved Re: Massive PM problem

Post by anastas95 on October 8th 2013, 6:33 pm

thanks Buttercup, now it's solved!

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Solved Re: Massive PM problem

Post by SLGray on October 9th 2013, 12:39 am

Topic Solved & Locked


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