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Members randomly being banned

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In progress Members randomly being banned

Post by Knyfe on September 23rd 2013, 3:18 am

Hi,
Some members on my forum are being randomly banned. So far two users have been banned for random numbers of days: one for 6, and one for 31. This is occurring randomly and I believe it only started today, but I would really appreciate any advice for how to keep this from reoccurring. I have checked the admin and mod logs and nothing seems to be out of order. We have zero mods and only two admins, so security is good for my website. I hope that this is just a glitch, but my knowledge of hacking and malware scripts is limited, so any and all advice is appreciated.
The link to my forum is [url]http://www.forgottenpurrs.net/[/url]. I am happy to provide any extra information.

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In progress Re: Members randomly being banned

Post by SLGray on September 23rd 2013, 3:48 am

So there is no chance that the other administrator banned these members?

What exactly are these members saying when they try to log in?


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In progress Re: Members randomly being banned

Post by Guest on September 23rd 2013, 5:11 am

It's must be the 2nd mod because i never heard or seen this before

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In progress Re: Members randomly being banned

Post by Leviosa on September 23rd 2013, 11:52 am

Hello,

Did you check this option in PA>security (as you can see on the screenshot)?

By chosing "no", maybe some of your moderators have banned your members.
You should also check it.

Best regards

Buttercup


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In progress Re: Members randomly being banned

Post by Knyfe on September 23rd 2013, 10:00 pm

@SLGray wrote:So there is no chance that the other administrator banned these members?

What exactly are these members saying when they try to log in?
There is a chance, but I highly doubt it. She has been on the team for almost a year now and never pulled anything. I'm not sure what the members see when they try to log in, but from what I can tell they aren't given any reason.


It is just the users who are being banned, no IP or e-mail addresses. The dates appear to be randomized, since some of them have already passed (four members were banned until 1/10/2013 this morning).


RikudouSennin wrote:It's must be the 2nd mod because i never heard or seen this before
It could be, I was just hoping someone had other advice, or if anyone knew of another possibility. And I don't know a way to get into the admin CP undetected. Based on the log, none of the admins are doing it, but maybe there is another way? This is the mod actions log:


(My username on the site is Magpie, our other admin is Goldy.)

Buttercup wrote:Hello,

Did you check this option in PA>security (as you can see on the screenshot)?

Enlarge this image

By chosing "no", maybe some of your moderators have banned your members.
You should also check it.

Best regards

Buttercup
I just checked it, and it was on "no" so I changed it. Hopefully that was the problem; no members have been banned since, but it has only been about 15 minutes. Razz

Knyfe
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In progress Re: Members randomly being banned

Post by Leviosa on September 24th 2013, 11:48 am

Hello,

You can also check which moderators have banned your members on the following section
Admin Panel> General> Security> Moderation (see the screenshot):

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