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#479 Newsletter problems

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Solved #479 Newsletter problems

Post by Shadow on September 24th 2013, 11:09 am

Hello,

I open this topic for newsletters problems (example: some of your members do not receive your newsletter even if they are in archives)

We are trying to solve the problem

Best regards

Buttercup


Last edited by Buttercup on March 30th 2015, 9:22 am; edited 1 time in total
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Solved Re: #479 Newsletter problems

Post by Shek Crowley on November 15th 2013, 8:50 am

Hello Buttercup! Very Happy

This problem applies in some forums, or most? Can you tell me what are the dimensions of the problem? I have not seen anything, but heard from other forums that have gone through it. Very Happy 

Thanks for the warning!
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Solved Re: #479 Newsletter problems

Post by Shadow on November 15th 2013, 10:58 am

Shek wrote:Hello Buttercup! Very Happy

This problem applies in some forums, or most? Can you tell me what are the dimensions of the problem? I have not seen anything, but heard from other forums that have gone through it. Very Happy 

Thanks for the warning!
Hello Shek,

The problem is currently solved. But, I let this topic available in case of other problems.

Regards
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Solved Re: #479 Newsletter problems

Post by Shek Crowley on November 15th 2013, 2:18 pm

Hello Buttercup! Hello 

Yeah, understood your afirmation. I say if you hear anything.

Thanks !
Very Happy
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Solved Re: #479 Newsletter problems

Post by SophieDophs on December 15th 2013, 3:47 pm

Have can I stop newsletters being sent to Inactive members?

(without having to wade through hundreds of inactive members profiles and manually shut them off)

Also, I do not see an option to "Delay" newsletters.
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Solved Re: #479 Newsletter problems

Post by Shek Crowley on February 26th 2014, 12:43 am

@SophieDophs wrote:Have can I stop newsletters being sent to Inactive members?

(without having to wade through hundreds of inactive members profiles and manually shut them off)

Also, I do not see an option to "Delay" newsletters.
Hello!

How well does not see? What the fuck ?!?  The function of the tutorial below is available to you? Confused 
http://help.forumotion.com/t35099-how-to-send-a-newsletter
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Solved Re: #479 Newsletter problems

Post by SophieDophs on April 24th 2014, 2:42 pm

Thanks.

I know perfectly well how to send a newsletter and the link you posted does not answer my questions!

"How well does not see? "  Could equally be applied to your reading of my post!!
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Solved Re: #479 Newsletter problems

Post by Shadow on April 24th 2014, 5:22 pm

@SophieDophs wrote:Have can I stop newsletters being sent to Inactive members?

(without having to wade through hundreds of inactive members profiles and manually shut them off)

Also, I do not see an option to "Delay" newsletters.

Hello

I perfectly understand your issue. Unfortunatly, we don't have this option  Confused 
However, you can do the following thing:

1-Copy/past the list of inactive users in a notepad ( Add Pa>> Users & Groups >> Handle users)
2-Create two groups of inactive users and active users ( Add Pa>> Users & groups >> Administrative group>> Create a group)
3-When you want to send a newsletter to all member expect inactive users, select the active users group.

I know it is not an optimal way but it is the only solution i think. beu 
If any question feel free


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Solved Re: #479 Newsletter problems

Post by APE on May 21st 2014, 10:05 pm

our news letters are not going out again all the test News letters are going out but the others are not going
Forum URL: http://fishcrazyaquatics.4umotion.com



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Solved Re: #479 Newsletter problems

Post by ScrapPlezier on May 22nd 2014, 1:40 pm

Hallo,
I have sent yesterday a newsletter. The test message was sent. Then I sent that to the others too (to all users). It was a message stating that is was sent, but no one had received it. 
I had then tried some more times. By the archived folder was no message sent yesterday.
But today, the newsletter (all of them) has been sent as of today.

Really annoying. I got user complaining about so many newsletters sent....

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Solved Re: #479 Newsletter problems

Post by richard liggins on May 22nd 2014, 2:20 pm

Hi

I have a very active forum with 960 members

I have tried unsuccessfully to send a global newsletter out today! like the post above it says it has been sent but no one has received it or no history in history!

Can someone advise what to do or is happening please
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Solved Re: #479 Newsletter problems

Post by ScrapPlezier on May 22nd 2014, 2:46 pm

I donot know what is going on. What I would advise is do not send it again. just wait to see what happens. I have sent it yesterday 3 or 4 times because I thought it was not send. Then today users are getting that so many times.... :-(

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Solved Re: #479 Newsletter problems

Post by richard liggins on May 22nd 2014, 3:25 pm

@ScrapPlezier wrote:I donot know what is going on. What I would advise is do not send it again. just wait to see what happens. I have sent it yesterday 3 or 4 times because I thought it was not send. Then today users are getting that so many times.... :-(

Thanks for that, they are not registering that they are going out but slowly coming through on my email account like you..

I will phone a member and see if he is getting them through if so it has gone out at least 5 times  Evil or Very Mad  Evil or Very Mad



Yep coming through now some 5 hours after sending the first one!

Makes you look a right wally  bwi
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Solved Re: #479 Newsletter problems

Post by SLGray on May 23rd 2014, 6:01 am

Are you sending an immediate or a delayed newsletter?


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Never post your email in public.

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Solved Re: #479 Newsletter problems

Post by richard liggins on May 23rd 2014, 1:35 pm

@SLGray wrote:Are you sending an immediate or a delayed newsletter?
Hi SL Gray

Immediate
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Solved Re: #479 Newsletter problems

Post by Shadow on May 23rd 2014, 2:09 pm

Could you provide the url of your forum please?

Please note:


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Solved Re: #479 Newsletter problems

Post by richard liggins on May 23rd 2014, 2:29 pm

Buttercup wrote:Could you provide the url of your forum please?

Please note:


Hi Buttercup

I understand it might not be immediate but it is not showing up at all that it has been sent! so basically you are in limbo, do you send it again or wait 24 hrs to see if it has gone through!


Last edited by richard liggins on May 26th 2014, 3:09 pm; edited 1 time in total (Reason for editing : Taken off fourm link)
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Solved Re: #479 Newsletter problems

Post by Shadow on May 23rd 2014, 3:11 pm

Hi

You have sent your NL yesterday day around 6pm (French Hour) Am I right?

1- Did you receive the validation email? (Mail telling your NL has been sent)
2- Nobody received the NL or only some members?

Thanks in advance for your help


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Solved Re: #479 Newsletter problems

Post by ScrapPlezier on May 23rd 2014, 3:16 pm

I have sent both, delayed and immediate NL.
Testes e-mails came immediately for both of them. It was a message stating messages were sent but no messages for members were sent at that moment (I have checked that).
Next day it was send 3 times.....
I did Not receive a validation email.

my url
http://forum.scrapplezier.nl

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Solved Re: #479 Newsletter problems

Post by richard liggins on May 23rd 2014, 3:27 pm

Buttercup wrote:Hi

You have sent your NL yesterday day around 6pm (French Hour) Am I right?

1- Did you receive the validation email? (Mail telling your NL has been sent)
2- Nobody received the NL or only some members?

Thanks in advance for your help
xxxxxThu 22 May - 18:04Admin Team
xxxxxThu 22 May - 17:58All members
xxxxxThu 22 May - 17:28All members
Above is part of what I sent yesterday (a further two never got to my history sent details)

The only validation email I received above was for the admin team 18:04 the first two nothing at all.

I then had all 3 come through around 3 hours later on my email account as in a email to the membership

I have been told just that a few of the membership have received nothing above

Hope this helps Buttercup and thanks for looking into it for us
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Solved Re: #479 Newsletter problems

Post by richard liggins on May 24th 2014, 8:11 pm

One of my admin sent another NL out yesterday.....

1. He had a validation email

2. It is showing up in the "savebox" 

3. But 24hrs no one as far as I am aware have received it yet!

I am trying to send out some important global emails to the membership and it is not working can anyone point me in the right direction please

Regards
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Solved Re: #479 Newsletter problems

Post by SLGray on May 24th 2014, 11:27 pm

Please read what Buttercup posted:
Buutercup wrote:Please note that newsletters, whether immediate or delayed, are not immmedialtly sent after the admin clicks on "sent". It is possible there is a gap between the scheduled sending date and the real arrival of the newsletter...

Indeed, to avoid a blacklisting of forums by email providers, we must create some waiting lists for each sever and we treat newsletters by block (according to the order of arrival).

Therefore, it is possible that the sending & the receipt of the newsletter be not instantaneous.


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Solved Re: #479 Newsletter problems

Post by richard liggins on May 25th 2014, 10:00 am

@SLGray wrote:Please read what Buttercup posted:
Buutercup wrote:Please note that newsletters, whether immediate or delayed, are not immmedialtly sent after the admin clicks on "sent". It is possible there is a gap between the scheduled sending date and the real arrival of the newsletter...

Indeed, to avoid a blacklisting of forums by email providers, we must create some waiting lists for each sever and we treat newsletters by block (according to the order of arrival).

Therefore, it is possible that the sending & the receipt of the newsletter be not instantaneous.

Thanks for this SL Gray....

It has been over 36 hours now and still the NL hasn't arrived at the recipients, what are we saying is a reasonable time factor on the waiting list before we can say there might be a issue with the NL system rather than the waiting list.

What I am trying to say is how long is it reasonable to wait for my NL to be sent from the waiting list (24,36,48, hours) before raising a issue over what might be a system failure in the first place with the sending of the NL

Your help in this matter is appreciated

Richie
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Solved Re: #479 Newsletter problems

Post by yorkiegirl on May 25th 2014, 10:56 am

@richard liggins wrote:
@ScrapPlezier wrote:I donot know what is going on. What I would advise is do not send it again. just wait to see what happens. I have sent it yesterday 3 or 4 times because I thought it was not send. Then today users are getting that so many times.... :-(

Thanks for that, they are not registering that they are going out but slowly coming through on my email account like you..

I will phone a member and see if he is getting them through if so it has gone out at least 5 times  Evil or Very Mad  Evil or Very Mad



Yep coming through now some 5 hours after sending the first one!

Makes you look a right wally  bwi

I have now sent out 2 & no one has received either nor are they showing in archive?
We have an urgent appeal we need to reach all our members.
Please help

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Solved Re: #479 Newsletter problems

Post by SLGray on May 25th 2014, 9:12 pm

We will just have to wait patiently until Buttercup returns and answer your questions.


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Solved Re: #479 Newsletter problems

Post by richard liggins on May 26th 2014, 11:01 am

Thanks for trying to help SLGray..

Right where I am now with the last NL sent out..

1. It was sent out over 48hrs ago

2. There is no history of it being sent in the "Savebox"

3. It was received by some of the Membership 38hrs after sending

4. I posted asking if those who received or not would post to that effect

5. Members who received it is around 80% of the Membership so 20% it is not getting through too, which on my forum is 200 Members a big proportion when a important NL has gone out.

Hopefully we can get to the bottom of what is going on

Many Thanks
Richie
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Solved Re: #479 Newsletter problems

Post by Shadow on May 26th 2014, 11:34 am

Hi Richie,

I registred to your forum as "Buttercup" user. We are testing NL on your forum. So, do not worry if you receive some notifications on your emails Wink
Thanks  I love you


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Solved Re: #479 Newsletter problems

Post by richard liggins on May 26th 2014, 11:43 am

Buttercup wrote:Hi Richie,

I registred to your forum as "Buttercup" user. We are testing NL on your forum. So, do not worry if you receive some notifications on your emails Wink
Thanks  I love you

Hi Buttercup

Yes seen... Very Happy 

For your info the Global email is now showing the one above (just honest)

Your test NL has come through to me but not showing as yet on savebox

Thanks
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Solved Re: #479 Newsletter problems

Post by Shadow on May 26th 2014, 12:27 pm

Hello

For your information, NL appear on the savebox when they are sent. Otherwise, if they are a on our server waiting list they don't appear Wink
We have to wait Wink

Thanks  :rose:


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Solved Re: #479 Newsletter problems

Post by richard liggins on May 26th 2014, 2:19 pm

Buttercup wrote:Hello

For your information, NL appear on the savebox when they are sent. Otherwise, if they are a on our server waiting list they don't appear Wink
We have to wait Wink

Thanks  :rose:

Many thanks for coming on our forum and having a look for us..

I will get back when it appears
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