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#479 Newsletter problems

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Solved #479 Newsletter problems

Post by Shadow on September 24th 2013, 11:09 am

First topic message reminder :

Hello,

I open this topic for newsletters problems (example: some of your members do not receive your newsletter even if they are in archives)

We are trying to solve the problem

Best regards

Buttercup


Last edited by Buttercup on March 30th 2015, 9:22 am; edited 1 time in total
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Solved Re: #479 Newsletter problems

Post by Shek Crowley on May 26th 2014, 5:26 pm

Buttercup, one of my users said that when he sends a newsletter to test new message arrives to his email normally, but when he confirms the message and sends it to all members, members reported receiving no newsletter forum go...

See you! Very Happy

A nice night to you! Very Happy
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Solved This problem applied

Post by Tommy Lee on May 26th 2014, 5:29 pm

My test forum has this issue I sent out a newsletter to an account I made and I haven't received the newsletter.

Not like it is a big deal for me but for other members it could be.


Last edited by Tommy Lee on May 26th 2014, 5:30 pm; edited 1 time in total (Reason for editing : Changing words.)
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Solved Re: #479 Newsletter problems

Post by SLGray on May 26th 2014, 8:59 pm

Shek wrote:Buttercup, one of my users said that when he sends a newsletter to test new message arrives to his email normally, but when he confirms the message and sends it to all members, members reported receiving no newsletter forum go...

See you! Very Happy

A nice night to you! Very Happy
A member can not send a newsletter. Do you mean an administrator?


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Solved Re: #479 Newsletter problems

Post by Shadow on May 27th 2014, 10:43 am

richard liggins wrote:
Buttercup wrote:Hello

For your information, NL appear on the savebox when they are sent. Otherwise, if they are a on our server waiting list they don't appear Wink
We have to wait Wink

Thanks :rose:

Many thanks for coming on our forum and having a look for us..

I will get back when it appears
Hi

I received the NL yesterday night:

1st test:

2nd test:


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Solved Re: #479 Newsletter problems

Post by richard liggins on May 27th 2014, 11:07 am

Hi ButterCup

On the "Savebox"they are both showing as sent so that is good..

I had the first one but not the second one don't know if I was meant to get the second one.

Anyway what I have to understand that they use to be sent and received instantly which now isn't the case so patients required by me..

Once again thanks ButterCup for the time spent looking into this for me and the forum membership

Richie
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Solved Re: #479 Newsletter problems

Post by Shadow on May 27th 2014, 12:09 pm

Hi Richie,

Your welcome. If any questions feel free to ask!

Best regards Smile


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Solved Re: #479 Newsletter problems

Post by APE on June 30th 2014, 1:49 am

Hello Buttercup we have a problem on http://fishcrazyaquatics.4umotion.com/ the news letters are not getting to any of our members
Please read this thread
http://fishcrazyaquatics.4umotion.com/t1137p15-newsletter-10#10681
When Fishcrazy sends a NL its not getting to the members at all

Ape



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Solved Re: #479 Newsletter problems

Post by Shadow on July 1st 2014, 11:03 am

Hello APE

Did the newsletter appear in archive?
If it is the case the NL should be sent and the members should have received it


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Solved Re: #479 Newsletter problems

Post by APE on July 1st 2014, 12:56 pm

Im not sure as i Am only a Mod there but i will ask for you Wink
as soon as he comes online as the site is closed for maintenance right now :rose:



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Solved Re: #479 Newsletter problems

Post by Shadow on July 1st 2014, 2:12 pm

Thanks APE :rose:


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Solved Re: #479 Newsletter problems

Post by Ghost Pirate on July 1st 2014, 3:52 pm

Newsletter Still NOT Out Only Test Newsletter Is Going Out But Also Not All The Time:/

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Solved Re: #479 Newsletter problems

Post by skidsolo on July 26th 2014, 6:07 pm

Hi all,

I've written about this before and thought I had it sorted but it's back. When we send out a newsletter to all of our 103 members we get a very high % pinged back to us as 'undelivered'.

This month it was 48.

We have asked all members concerned to check their email address in their profile and most have responded to say that their profile does indeed contain the correct e-mail address.

Yet we are still getting the same problem month on month.

We had no problems for the first 14 months, then without any obvious change, we have the problem every month now for the last six.

Please help us, as we feel out on a limb here not being able to communicate with our members en masse.

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Solved Re: #479 Newsletter problems

Post by Shadow on July 29th 2014, 3:13 pm

Hello

Could you please send me the list of email for which you receive an 'undelivered' message. Do they use the same email provider?

Thanks in advance for your answer

Regards

Butter


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Solved Re: #479 Newsletter problems

Post by skidsolo on August 2nd 2014, 12:08 am

Hi Buttercup thanks for the reply.

Sorry not to get back to you earlier but I have been away for a few days.

List sent via PM

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Solved Re: #479 Newsletter problems

Post by MoonaAdmin on August 28th 2014, 5:27 pm

Hi there,

We seem to be having the newsletter problem on our forum too. I tried to send two newsletters this morning, I received the test newsletter, but no members received theirs, nor is it appearing in the archives.

Our forum is located at www.moonalisaforums.com.

Thanks for your help Smile

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Solved Re: #479 Newsletter problems

Post by Niko on September 16th 2014, 2:27 pm

Hello there,

any update about this issue?

many other users are having this problem on the italian board pale
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Solved Re: #479 Newsletter problems

Post by forexxguru on October 8th 2014, 8:26 am

Hello,NL has not been sent over 5 times since last month sept 2 my members. pls help solve dis issue.www.forexgreenland.foruma.biz

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Solved Re: #479 Newsletter problems

Post by Shadow on October 8th 2014, 9:36 am

Hello

The newsletters problem is due to the DataCenter migration. Thanks for reporting your problem here: http://help.forumotion.com/t135889-change-of-datacenter-report-bugs#915658


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Solved Re: #479 Newsletter problems

Post by Niko on December 24th 2014, 1:36 pm

Hello all,

I received a newsletter from the french support forum, and actually the title of the mail was with "special character" with errors Embarassed

Joyeuses fêtes de fin d'année !

Hope this is the right topic where to post :rose:
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Solved Re: #479 Newsletter problems

Post by SophieDophs on March 2nd 2015, 5:56 pm

Hi Buttercup,

What's the current situation with the Newsletters?

I sent a newsletter yesterday Sunday, 1st March) to my forum members (phpBB3) and although I received the 'test' newsletter, I did not receive the actual newsletter afterwards.

Neither did my members - which is a shame because the content was directly related to the first day of the month.

The newsletter has appeared in the Admin Panel - Newsletter - Tracking and Archives - with a date time stamp as follows:

Sun Mar 01, 2015 3:19 pm

Thanks for your help.
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Solved Re: #479 Newsletter problems

Post by Shadow on March 3rd 2015, 9:57 am

Hello Sophie,

Actually, the newsletter reception depends on other forums. For example, if a forum send a NL to 1000 users and you send a newsletter just after him, you have to wait that all users from the other forum receive the NL. So, your NL will be " on a waiting list"


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Solved Re: #479 Newsletter problems

Post by Liesbeth* on March 3rd 2015, 10:27 am

Previously, when I sent a newsletter I received two mails.
Now I have one this morning and this afternoon I sent one.
But now get only one email is correct in this?

Edit.
State administrator panel as sent.
But nobody ontvagt newsletter.
From Saturday, this problem is already understand nothing more

Sorry but my englisch is very bad i do this with an translator

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Solved Re: #479 Newsletter problems

Post by darmowybonus on March 3rd 2015, 2:09 pm

With me on forum does not work to send the newsletter. Two days ago I did the shipping and until now has not been realized. Do you know when this will be fixed?When system will work properly newsletter?
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Solved Re: #479 Newsletter problems

Post by SophieDophs on March 3rd 2015, 4:09 pm

SophieDophs wrote:Hi Buttercup,

What's the current situation with the Newsletters?

I sent a newsletter yesterday Sunday, 1st March) to my forum members (phpBB3) and although I received the 'test' newsletter, I did not receive the actual newsletter afterwards.

Neither did my members - which is a shame because the content was directly related to the first day of the month.

The newsletter has appeared in the Admin Panel - Newsletter - Tracking and Archives - with a date time stamp as follows:

Sun Mar 01, 2015 3:19 pm

Thanks for your help.

Buttercup wrote:Hello Sophie,

Actually, the newsletter reception depends on other forums. For example, if a forum send a NL to 1000 users and you send a newsletter just after him, you have to wait that all users from the other forum receive the NL. So, your NL will be " on a waiting list"

Thanks for your reply, Buttercup.

I fully understand the newsletter queue system, but I do not think this is the issue here.

32 hours after I sent that newsletter, it still was not received. I don't believe it sat for 32 hours on a waiting list.

I sent the newsletter again, yesterday, but this time I sent it from another email address. The newsletter was delivered within 20 minutes.

I shall continue to use my alternative email address for sending future newsletters.
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Solved Re: #479 Newsletter problems

Post by brandon_g on March 3rd 2015, 9:31 pm

Hello,

I just wanted to report that it appears I can not send out a newsletter either oh my forum. I wrote one out and tried to send it it then confirm it. After doing so I recieve this error message curtousy of my acp:

It appears in my save box the newsletter I ak trying to send not the archive or whatever and I have not recieved the newsletter myself either.
-Brandon


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Solved Re: #479 Newsletter problems

Post by APE on March 3rd 2015, 11:23 pm

Hi @brandon_g

Can I ask did you send a test News letter to your self then go to and send a 2nd one right after ?
If yes this is why your getting your Error as the server will only let you send one in i think its 12 hrs

This is to stop spam Emails going from the system.

if no then i will make a report to the Pro Admin Buttercup



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Solved Re: #479 Newsletter problems

Post by brandon_g on March 4th 2015, 12:16 am

No only tried to send the one, I tried it once like a 2 weeks ago and never recieved the NL (didnt get the error message though), today I figured I will try re sending it and got the error message. This is the 1st I have EVER used the newsletter system. So there is no way there is anything that could have lost or remebered by Fm from my forum.


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Solved Re: #479 Newsletter problems

Post by APE on March 4th 2015, 1:06 am

Hello @brandon_g can you please send me a test account with admin rights and link to your forum so i can run a really quick test then if this test comes back the same i will then pass this on to buttercup Wink



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Solved Re: #479 Newsletter problems

Post by brandon_g on March 4th 2015, 2:09 am

Sure thing, if you want (i am on a tablet and out of valid email accounts) you can create an account I will give it temporary acp priviledges.

My forum link is in my profile (globe). Wink
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Solved Re: #479 Newsletter problems

Post by APE on March 4th 2015, 11:16 am

Hello @brandon_g i have ran some really easy tests and found the NL system to be working fine from my end i sent a news letter with no problem with the account you gave me in a pm

Please Note that This news letter was sent to your yahoo account of that test account only.

here is the screen shot to show the NL was sent Wink


when filling out the news letter make sure you give the news letter A name and make sure you type at least 10 characters and maximum of 180 characters. then press the send button.

if you are still having a problem then please feel free to ask for more help and i will pass this on to the head staff members.

APE



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