The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

Registrant Activation Link Not Valid

View previous topic View next topic Go down

Solved Registrant Activation Link Not Valid

Post by prescott50 on October 15th 2013, 4:49 pm

I have a new registrant that receive an activation link that is not valid
This is the message they receive when they click on the link "The activation key you supplied does not match any in the database." Here's the link

http://thecleanerslounge.forumotion.com/act?u=1&ak=c4f448

prescott50
Forumember

Posts : 58
Reputation : 0
Language : english
Location : United States

http://thecleanerslounge.forumotion.com

Back to top Go down

Solved Re: Registrant Activation Link Not Valid

Post by SLGray on October 15th 2013, 10:31 pm

You can active the account here:

Administration Panel > Users & Usergroups > Users > Inactive List


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 35659
Reputation : 2375
Language : English
Location : United States

http://fmthemes.forumotion.com/

Back to top Go down

Solved Re: Registrant Activation Link Not Valid

Post by prescott50 on October 16th 2013, 12:36 am

He's not on that list. When I attempted to register him I received a an error message saying that his email was already in use.

prescott50
Forumember

Posts : 58
Reputation : 0
Language : english
Location : United States

http://thecleanerslounge.forumotion.com

Back to top Go down

Solved Re: Registrant Activation Link Not Valid

Post by prescott50 on October 16th 2013, 2:44 am

He gave me his user name and password and I was able to log in. I wonder if hrhad already clicked on the activation link and didn't realize it.

With regards to the inactive list. If I activate the inactive list will they receive an email letting then they are active?

prescott50
Forumember

Posts : 58
Reputation : 0
Language : english
Location : United States

http://thecleanerslounge.forumotion.com

Back to top Go down

Solved Re: Registrant Activation Link Not Valid

Post by SLGray on October 16th 2013, 3:19 am

Please do not double post.

They will not receive any notification that you activated their accounts. You can send them an email.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 35659
Reputation : 2375
Language : English
Location : United States

http://fmthemes.forumotion.com/

Back to top Go down

Solved Re: Registrant Activation Link Not Valid

Post by RadioHead on October 16th 2013, 4:08 am

Hi,

when this happens its a mis-read on the databases end, the account is still activated, and the user(s) should be able to login normally. Smile

RadioHead
Forumember

Posts : 337
Reputation : 23
Language : English (der?)

Back to top Go down

Solved Re: Registrant Activation Link Not Valid

Post by prescott50 on October 16th 2013, 6:06 am

Got it about the different question. Thanks fort he help gentleman

prescott50
Forumember

Posts : 58
Reputation : 0
Language : english
Location : United States

http://thecleanerslounge.forumotion.com

Back to top Go down

Solved Re: Registrant Activation Link Not Valid

Post by SLGray on October 17th 2013, 3:17 am

Topic Solved & Locked


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 35659
Reputation : 2375
Language : English
Location : United States

http://fmthemes.forumotion.com/

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum