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A user having trouble seeing the forums

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Solved A user having trouble seeing the forums

Post by TruVampire on October 19th 2013, 4:56 am

Hello,

A user on my site is having trouble seeing the whole site, or whole parts of the forums, [See her screenshots below]





the site is http://wolvesofwinter.forumotion.co.uk

She is using Google Chrome, this problem doesn't seem to be affecting any other users.


Thanks In Advance for any help.


Last edited by TruVampire on October 21st 2013, 2:50 am; edited 1 time in total

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Solved Re: A user having trouble seeing the forums

Post by SLGray on October 19th 2013, 4:58 am

Ask if the browser is up to date. Tell the member to clear the browser's cache.


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Solved Re: A user having trouble seeing the forums

Post by TruVampire on October 19th 2013, 6:10 am

She did this the other day and still the same problem Sad
Her browser is up to date as well Wink

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Solved Re: A user having trouble seeing the forums

Post by SLGray on October 20th 2013, 12:37 am

Has the member tried using a different browser?


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Solved Re: A user having trouble seeing the forums

Post by TruVampire on October 20th 2013, 2:46 am

Other members that use chrome do not seem to have an issue, just this one, but i will ask her if she can try another browser.

Edit: Now two more members are having the same issue.

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Solved Re: A user having trouble seeing the forums

Post by SLGray on October 20th 2013, 3:19 am

Please post your forum's link.


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Solved Re: A user having trouble seeing the forums

Post by TruVampire on October 20th 2013, 7:37 am

Its posted above in the original, but here it is.

http://wolvesofwinter.forumotion.co.uk/forum

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Solved Re: A user having trouble seeing the forums

Post by TruVampire on October 21st 2013, 2:49 am

We took down the banners off the forums, that seems to of fixed it.

-solved-

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Solved Re: A user having trouble seeing the forums

Post by SLGray on October 21st 2013, 3:01 am

Thanks for posting the solution.

Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!

Topic Solved & Locked


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