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Member login problem

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In progress Member login problem

Post by skidsolo on November 16th 2013, 11:35 pm

Hi all,

I just received this from a member:

Hey Y'all..
Having trouble logging in..username Joker .


He is listed on my site as being a member and I can find him in AP> Users & Groups> Search users (but only by his email address, NOT by his username)

The thing I can't get my head round is, how can he send me a private message when he can't login. When I logout, I cannot find a way to private message anyone on the site!!

Any and all help would be appreciated.

Ta!

Al.

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In progress Re: Member login problem

Post by Derri on November 16th 2013, 11:44 pm

He's likely using the "Contact" link located in the footer.

Check to see if he's been made inactive:

ACP --> Users and Groups --> Inactive Users


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In progress Re: Member login problem

Post by skidsolo on November 17th 2013, 1:54 am

Thanks for the reply Derri.

I checked the inactive user list and I don't have any!!!

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In progress Re: Member login problem

Post by skidsolo on November 18th 2013, 6:37 pm

Can anyone help please?

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In progress Re: Member login problem

Post by Ange Tuteur on November 18th 2013, 9:19 pm

Hello skidsolo,

I do not understand. Why can the user not log in? Could you perhaps ask this user why so we have more information.

If they forgot their password tell them to use the 'I forgot my password' link on the log in page to retrieve a new one.


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In progress Re: Member login problem

Post by skidsolo on November 22nd 2013, 11:15 am

Hi Seth,

I haven't forgotten about this, just still working onit with my member.

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