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Help! My Forum Data Is Disappearing! Posts Disappeared.... ???

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In progress Help! My Forum Data Is Disappearing! Posts Disappeared.... ???

Post by doctordanieldaves on November 18th 2013, 4:36 pm

Help! Can anyone give me some information?

1. Something has happened and I have lost around 60 critical posts on our forum. They're just gone. There is no showing of an IP entry, and no show that my forums were deleted in my history. They're just GONE.
2. I tried doing backups from a few days ago and even 2 months ago and nothing has changed. The data is still missing. Any posts that we made during the time between that backup and now have disappeared, but my data is still missing. Is there a limit on data for non paying forums? Is there a way that data can be hidden and not showing up to admin or other users?
3. Is there a way that I can get a forum manager to look at my account and help me see what's wrong. Specifically, I'm missing 25 posts in my MAY forum, 23 posts in AUGUST forum, 21 posts in SEPTEMBER and 29 posts in OCTOBER. www.compassguide.forumshome.com .

Thanks for any help you can offer. My email is rriver1010@aol.com if you can message me... Thanks.
Daniel Daves

www.compassguide.forumshome.com


Last edited by doctordanieldaves on November 18th 2013, 5:17 pm; edited 2 times in total

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In progress Re: Help! My Forum Data Is Disappearing! Posts Disappeared.... ???

Post by Ange Tuteur on November 18th 2013, 4:57 pm

Hello doctordanieldaves,

Please give this tuto a read for restoring your forum:
http://help.forumotion.com/t9692-the-utilities-backup-and-restore

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In progress Re: Help! My Forum Data Is Disappearing! Posts Disappeared.... ???

Post by doctordanieldaves on November 18th 2013, 5:19 pm

SethC1995 wrote:Hello doctordanieldaves,

Please give this tuto a read for restoring your forum:
http://help.forumotion.com/t9692-the-utilities-backup-and-restore
Thanks for the help. I did multiple backups and the data is still missing - not showing up in any of my backups, even full backups from a couple months ago. I am perplexed... is it possible that data could just be hidden? Is there a limit to the number of posts on a non pay account? Still missing data... which did not recover on any backup I've done, including full backups from 2 months ago.

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In progress Re: Help! My Forum Data Is Disappearing! Posts Disappeared.... ???

Post by SLGray on November 18th 2013, 10:58 pm

Were these topics very large ( many pages)? There is a limit on messages in topics. When that limit is reached, the topic is split into two topics with one topic being locked.


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In progress Re: Help! My Forum Data Is Disappearing! Posts Disappeared.... ???

Post by doctordanieldaves on November 19th 2013, 12:26 am

I tried restoring all the way back to the first restore point, and my data is still missing. I am lost and don't know what to do next. Help!

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In progress Re: Help! My Forum Data Is Disappearing! Posts Disappeared.... ???

Post by SLGray on November 19th 2013, 12:46 am

@SLGray wrote:Were these topics very large ( many pages)? There is a limit on messages in topics. When that limit is reached, the topic is split into two topics with one topic being locked.


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In progress Re: Help! My Forum Data Is Disappearing! Posts Disappeared.... ???

Post by doctordanieldaves on November 19th 2013, 12:54 am

@SLGray wrote:
@SLGray wrote:Were these topics very large ( many pages)? There is a limit on messages in topics. When that limit is reached, the topic is split into two topics with one topic being locked.
No, these were short topics, maybe 5 paragraphs long. They were all there up until this weekend. I then opened it up today and noticed that they were all sporratically missing. Thanks for your ideas and any wisdom you can shed on the situation.

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In progress Re: Help! My Forum Data Is Disappearing! Posts Disappeared.... ???

Post by SLGray on November 19th 2013, 1:10 am

Can guests see the area where these topics were? If we can, please post a link to the area.

Do you have a basket forum? Did you check there?


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In progress Re: Help! My Forum Data Is Disappearing! Posts Disappeared.... ???

Post by doctordanieldaves on November 19th 2013, 4:28 pm

@SLGray wrote:Can guests see the area where these topics were? If we can, please post a link to the area.

Do you have a basket forum? Did you check there?
Here's the main link: http://compassguide.forumshome.com/

Notice MAY has 6 entries. That used to have 30 entries.
Notice AUGUST has 7 entries. That used to have 30 entries.
Notice SEPTEMBER has 11 entries. That used to have 30 entries.
Notice OCTOBER has 1 entry? That used to have 10 entries.

I don't think that I have a basket forum, but not sure what that is. Sorry. Thanks for your quick look and comment.

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In progress Re: Help! My Forum Data Is Disappearing! Posts Disappeared.... ???

Post by Leviosa on November 19th 2013, 5:21 pm

@doctordanieldaves wrote:Here's the main link: http://compassguide.forumshome.com/

Notice MAY has 6 entries. That used to have 30 entries.
Notice AUGUST has 7 entries. That used to have 30 entries.
Notice SEPTEMBER has 11 entries. That used to have 30 entries.
Notice OCTOBER has 1 entry? That used to have 10 entries.

I don't think that I have a basket forum, but not sure what that is. Sorry. Thanks for your quick look and comment.
Hello,

I have checked your forum data and I did not see any troubles:
November: Number of posts: 295 and number of topics 277
October: 278 and 260
September: 276 and 258
August: 268 and 250

Could you please provide direct links of deleted topics?

Thanks in advance

Buttercup

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In progress Re: Help! My Forum Data Is Disappearing! Posts Disappeared.... ???

Post by SLGray on November 19th 2013, 7:24 pm

Are you referring to the forum's statistics or the forums on the homepage?


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In progress Re: Help! My Forum Data Is Disappearing! Posts Disappeared.... ???

Post by doctordanieldaves on November 19th 2013, 7:42 pm

@SLGray wrote:Are you referring to the forum's statistics or the forums on the homepage?
I'm talking about total posts on the home page. We make posts at different times for different months, so the data above (last post) that was viewed is not correct. The bottom line is that we had posts there from 2012 which have simply disappeared from the forum categories. Help!

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In progress Re: Help! My Forum Data Is Disappearing! Posts Disappeared.... ???

Post by SLGray on November 19th 2013, 7:54 pm

Have you recently restored your forum to an earlier date?


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Post by doctordanieldaves on November 19th 2013, 7:57 pm

@SLGray wrote:Have you recently restored your forum to an earlier date?
yes, I restored multiple dates, and went all the way back to the farthest date possible. It did not restore my posts. This is why I'm perplexed. It should have captured those a few months back, but none of them show up in the restore. This makes me wonder if they are stuck out there, but not viewable or something.

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In progress Re: Help! My Forum Data Is Disappearing! Posts Disappeared.... ???

Post by SLGray on November 19th 2013, 8:13 pm

I mean did you restore it before you notice the missing topics.


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