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Forum will not delete

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In progress Forum will not delete

Post by Customkid2 on November 26th 2013, 4:10 pm

Hello,

I own a forum that ive had for a few months now. A situation occurred and I would like to delete it. I have the founder account and the original founder email. I used the forum deletion process and i was sent a verification email. When i clicked the verification link, it would just send me to the forum index. After logging in, it sent me to the administration panel. I need to get rid of this forum but can't. Any suggestions?

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In progress Re: Forum will not delete

Post by Sanket on November 26th 2013, 5:55 pm

Try the process again. Make sure, when you type delete & send it in the admin panel, be logged into the forum until you receive the email. Then click on the link you receive in the email. It shall work then. The same login session is required.

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In progress Re: Forum will not delete

Post by Customkid2 on November 28th 2013, 10:41 pm

I tried this a few time but the confirmation email always takes too long to send. It shows up hours later

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In progress Re: Forum will not delete

Post by Sanket on November 29th 2013, 6:59 am

Did you check the spam folder then?

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In progress Re: Forum will not delete

Post by Customkid2 on December 2nd 2013, 2:50 am

Yes. It always makes it to the inbox rather than spam, but it takes up to a day later.

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In progress Re: Forum will not delete

Post by SLGray on December 2nd 2013, 3:13 am

Have you tried another email address?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: Forum will not delete

Post by Ange Tuteur on December 3rd 2013, 5:52 am

I just tested this now. I requested deletion at 23:02, the validation email arrived at 23:40.

I got so tired of waiting I started cooking

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In progress Re: Forum will not delete

Post by Derri on December 3rd 2013, 11:44 am

When I deleted my old forum I think my first email took between 20-40 minutes to arrive and then the second one (which I requested soon after the first) came within less than 3 minutes.


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In progress Re: Forum will not delete

Post by RadioHead on December 4th 2013, 5:50 am

Hi,

can you attempt the deletion again please, and do not log out - you can turn your device off or whatever you wish to do, and return when the email comes - once the email arrives, click on the deletion link, and it will be verified, immediately log out - do not log in again.
If anyone logs in, or a new session is started after this deletion request is made and confirmed by you logging out, the request is automatically canceled.

Return to the URL in 48 hours and it should be gone.
If not, I suggest you get in contact with Buttercup, and she can do the deletion for you, if you provide her with your foundation details Smile
=> http://help.forumotion.com/u6001

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