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Malware Has Infected This Domain

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Solved Malware Has Infected This Domain

Post by Cin007 on December 8th 2013, 8:23 pm

site url:  http://www.taggersgonemad.com/forum


I've been having problems for the past few days when I display the login page to my group.  I am getting an "update your java" ad and when I click the page off, my mouse arrow becomes jumpy and moves on its own.  I have to run my antivirus and Ccleaner to stop this.


Now, just this morning a member has sent the following message to me...


"every-time I come to the site a big red screen pops up and says I can not come in that malware has infected this domain and then the only way I get on is if I click the proceed at your own risk...."




Please help someone because I would like for this issue to be resolved and asap.


Thank you
Cin S


Last edited by Cin007 on December 9th 2013, 10:15 pm; edited 1 time in total

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Solved Re: Malware Has Infected This Domain

Post by Legolas on December 8th 2013, 8:32 pm

Hello,
I don't receive any error. What antivirus are you using ?

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Solved Re: Malware Has Infected This Domain

Post by Cin007 on December 8th 2013, 8:38 pm

Hi there Legolas.  I don't think it is my antivirus causing this problem, but I use MSE (Microsoft Security Essentials)

My group is ad free, but not for guest.  I am thinking it has to do with the ad that is displayed before members actually login.

The problem is with the login page.

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Solved Re: Malware Has Infected This Domain

Post by Legolas on December 8th 2013, 8:41 pm

Can you make a test account, with no moderation or administration acces ? Please, make a very easy password, like this: parrot12345 and be sure it's different to your password!
Thanks!

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Solved Re: Malware Has Infected This Domain

Post by Cin007 on December 8th 2013, 8:42 pm

OK, how do I make a test account?

In my first post I put the forum URL and I sign in at the portal page which is this url...

http://www.taggersgonemad.com/

This is where I'm getting the fake Java update message with malware.

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Solved Re: Malware Has Infected This Domain

Post by Legolas on December 8th 2013, 8:43 pm

Test account = > make a new account.

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Solved Re: Malware Has Infected This Domain

Post by Cin007 on December 8th 2013, 8:46 pm

Prob is, I don't think we can use the same email for 2 accounts can we?  

Did you click to the portal page to see if you got any weird message there?

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Solved Re: Malware Has Infected This Domain

Post by Legolas on December 8th 2013, 9:07 pm

Yes, i clicked.. no error. Are you still having this error ?

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Solved Re: Malware Has Infected This Domain

Post by Cin007 on December 8th 2013, 9:13 pm

I have the malware ad to pop up each time I login to my group.  

After I login everything appears fine and dandy, but at least 2 fake java ads will open in a new tab each time that I'm actually in and posting at my group.

When I "close" these tags, my mouse starts jumping around on the page even after I close out of my group, the pointer is out of my control and I have to run MSE and Ccleaner to get rid of this problem with the mouse.  It happens every time the fake java ad pops up.

And just this morning a member sent the PM that I posted in my very first, lead post.  

There is something wrong with my group login page and there is defo malware there or I wouldn't be getting the popup tabs for the fake java update.  It opens a whole page in a new tab.

As mentioned in a previous post, my group is adfree.

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Solved Re: Malware Has Infected This Domain

Post by SLGray on December 9th 2013, 12:32 am

Could you post a screenshot of the message you get?


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Solved Re: Malware Has Infected This Domain

Post by Cin007 on December 9th 2013, 12:49 am

I will post a screen shot when the message pops up again.  I haven't had the popup since before I signed in today.

Another member says she is getting the "java update" ad as well as other pop up messages.  

This has just started to happen in the past week.

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Solved Re: Malware Has Infected This Domain

Post by SLGray on December 9th 2013, 7:03 am

Is this happening on a laptop, desktop, or mobile device?


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Solved Re: Malware Has Infected This Domain

Post by Cin007 on December 9th 2013, 8:40 am

Hello SL Gray.  It happens both on my laptop and my desktop computers.

Here is the ad...it just popped up in a new browser about 5 minutes ago.  I didn't downsize so that you could read the url  at the top...I hope it will upload here ok.


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Solved Re: Malware Has Infected This Domain

Post by Leviosa on December 9th 2013, 11:50 am

Hello

There is no link with your forum adn Forumotion.
This problem probably comes from your computer. I advise you to clean up your cookies, malwares,...
You can use "Malwarebutes (anti-malware) and "adwcleaner" that are free and useful tools to clean up computer.

Regards


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No support via private message



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Solved Re: Malware Has Infected This Domain

Post by Cin007 on December 9th 2013, 8:06 pm

Thank you, but what about the message that the other member is getting when she is at the login page?

Here is her message to me

"every-time I come to the site a big red screen pops up and says I can not come in that malware has infected this domain and then the only way I get on is if I click the proceed at your own risk...."

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Solved Re: Malware Has Infected This Domain

Post by SLGray on December 9th 2013, 8:12 pm

I would tell your member to also check his/hers computer.


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Solved Re: Malware Has Infected This Domain

Post by Cin007 on December 9th 2013, 8:32 pm

Thank you again.  I did run the adwcleaner, but now I'm getting an error message upon starting up windows.  The message is...



There was a problem starting

C:\Users\Cindy\AppData\Local\TBHostSupport\TBHostSuppor.dll

The specified module could not be found.

Do you know how I can stop this error message upon startup?  Does it need to be fixed?

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Solved Re: Malware Has Infected This Domain

Post by Cin007 on December 9th 2013, 9:08 pm

I know I'm not supposed to double post here but I've found the prob.

http://www.herdprotect.com/tbhostsupport.dll-60a882dfb633b1179ec55f395f1862192babe03a.aspx

I am removing this from Startup and going to log off and back in to see if I get this same message.

The puzzling part about this in Startup is that Microsoft is the publisher of this Startup file, but according to the info I've read from the link above, this gets into the registry and runs when the user starts up the computer.

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Solved Re: Malware Has Infected This Domain

Post by Cin007 on December 9th 2013, 10:14 pm

Thank you everyone for your help.  I really do appreciate it and so happy that I found out what was going on, even though it was on my end.

I have taken care of this issue and am now at a computer help group for this issue.  I will post resolved at this time, but wanted to say thank you for all of your help here.

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Solved Re: Malware Has Infected This Domain

Post by SLGray on December 10th 2013, 12:57 am

Second Reminder:

Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!


Topic Solved & Locked


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Solved Re: Malware Has Infected This Domain

Post by Leviosa on December 11th 2013, 12:05 pm

While browsing on your forum, sometimes you receive a malware from Google:



It is just a precautionary message which allows you to find the problem by clicking on the link diagnostic link.
Once you click on the link, you can get much more information according to the nature of the threat. Most of the time, your forum is linked to a malicious link. Don’t panic! This link is often an image you host or external website you display.
You just have to note all domains provided by the diagnostic page and verify your forum content (Especially images, widgets, and partner links)
In order to make your forum as clean as possible, we recommend you to use Google webmaster tools. If you already have a Gmail account, you just have to log in. Once register on the webmaster tool, you can add a website:



Add the URL of your forum:


To continue, you should justify to Google you are the owner of the site. We advise you to choose HTML tag in “other methods” section:


Now, you should enter your admin Panel> General > Forum promotion > Search engines

Choose additional Meta tags

Add name and content values provided by Google Webmaster tools (without quotation marks")


Come back to Google webmaster tool & validate your website
Once your forum registered on Google webmaster, you can verify the site health.


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