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Problems with PM messages crashing pc?

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Solved Problems with PM messages crashing pc?

Post by steventruman on December 11th 2013, 5:11 pm

apologies if this is posted in the wrong section but i couldn't see where else to post it.
My problem is trying to reply to pm messages.
When i click the the reply button it freezes up my pc.

Not sure if its a problem with my pc or the forum.
Has anyone else been having this problem?

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Solved Re: Problems with PM messages crashing pc?

Post by Ange Tuteur on December 11th 2013, 5:58 pm

I have not encountered this.

Could you clarify a few things please ?

1. ) Which browser(s) is this occurring on & version of the browser(s)
2. ) How much of the page was loaded before your browser crashed ( a screen shot if possible )
3. ) Does this happen on your forum, or every forum

Thanks in advance. Smile

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Solved Re: Problems with PM messages crashing pc?

Post by steventruman on December 11th 2013, 7:02 pm

Hi im not sure what browser i'm using or how to find out?
Dont how to take a screenshot either sorry.
My forum address is http://southwalestrailrider.forumotion.net/ if it helps

I can read the incoming message click on reply with bring up the reply box and then the computer just freezes up and i have to retart it.
Its also happening on this forum but other forums i'm using are fine.

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Solved Re: Problems with PM messages crashing pc?

Post by SLGray on December 11th 2013, 8:00 pm

It could be related to the last update. Someone else has reported issues with private messages - http://help.forumotion.com/t128843-html-in-admin#863096 .


Last edited by SLGray on December 11th 2013, 8:13 pm; edited 1 time in total


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Solved Re: Problems with PM messages crashing pc?

Post by Ange Tuteur on December 11th 2013, 8:06 pm

A browser is what you use to browse the internet.

Example :


So the entire computer crashes when you click reply ?

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Solved Re: Problems with PM messages crashing pc?

Post by SLGray on December 11th 2013, 8:14 pm



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Solved Re: Problems with PM messages crashing pc?

Post by steventruman on December 11th 2013, 8:35 pm

Im using Internet Explore im now starting to have the same problems with replying to posts.
couple of other members have since said there having the same problem to.

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Solved Re: Problems with PM messages crashing pc?

Post by Ange Tuteur on December 11th 2013, 8:50 pm

Try clearing your cache to see if that helps

Internet Explorer 9 & 10 (Win) - Clearing Cache and Cookies

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Solved Re: Problems with PM messages crashing pc?

Post by steventruman on December 11th 2013, 10:43 pm

Hi ive just cleared all that and its still the same, Would this be a problem with the forum soft wear?

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Solved Re: Problems with PM messages crashing pc?

Post by whitestarling1 on December 11th 2013, 11:55 pm

@steventruman wrote:apologies if this is posted in the wrong section but i couldn't see where else to post it.
My problem is trying to reply to pm messages.
When i click the the reply button it freezes up my pc.

Not sure if its a problem with my pc or the forum.
Has anyone else been having this problem?

I have also been having the same problem since Monday.When I try to PM a member as soon as I Click the Reply Button the page partly loads then it freezes, the only way out of it is to close IE. It does'nt happen when you use the Reply Button to answer posts, and it does'nt happen if you use the PM Reply Button in Chrome. 
Thank you for the link to this topic  St Grey

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Solved Re: Problems with PM messages crashing pc?

Post by steventruman on December 12th 2013, 8:18 pm

Is there any news on this problem?

Cant even post on my own forum now.

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Solved Re: Problems with PM messages crashing pc?

Post by Ange Tuteur on December 12th 2013, 11:45 pm

@steventruman wrote:Is there any news on this problem?

Cant even post on my own forum now.
The issue has been reported.

Do you know which version of internet explorer you're running ?

If you don't, see this link : http://www.whatismybrowser.com/

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Solved Re: Problems with PM messages crashing pc?

Post by whitestarling1 on December 13th 2013, 2:23 pm

PMs On IE appear to be working OK now

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Solved Re: Problems with PM messages crashing pc?

Post by steventruman on December 13th 2013, 6:37 pm

Im still having the same problems, When i click the above think it sends me to this page http://java.com/en/download/

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Solved Re: Problems with PM messages crashing pc?

Post by Jadster on December 13th 2013, 6:51 pm

Steven, that is meaning that your computer does not currently have Java installed on it. So you will need to install Java onto your laptop for that feature to work.

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Solved Re: Problems with PM messages crashing pc?

Post by steventruman on December 14th 2013, 10:30 pm

Ok i've downloaded java and i'm running Explorer 8. Still having the same problems.

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Solved Re: Problems with PM messages crashing pc?

Post by Derri on December 14th 2013, 11:11 pm

@steventruman wrote:Ok i've downloaded java and i'm running Explorer 8. Still having the same problems.

It is an on-going issue that has been reported. All we can do is wait until the techs have fixed this issue.


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Solved Re: Problems with PM messages crashing pc?

Post by Legolas on December 15th 2013, 8:41 am

@steventruman wrote:Ok i've downloaded java and i'm running Explorer 8. Still having the same problems.
Hello,
I had some problems with Windows 8 with freezes if browsing. What OS(Operating System) are you using ? Thanks!

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Solved Re: Problems with PM messages crashing pc?

Post by steventruman on December 15th 2013, 9:17 pm

Hi im using windows 7

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Solved Re: Problems with PM messages crashing pc?

Post by whitestarling1 on December 15th 2013, 11:14 pm

My PMs in IE are again causing the screen to freeze. Clearly the problems has not been solved

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Solved Re: Problems with PM messages crashing pc?

Post by SLGray on December 16th 2013, 1:36 am

We will have to wait patiently until Buttercup informs us when the techs have located the issue and solved it.


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Solved Re: Problems with PM messages crashing pc?

Post by Strike Freedom on December 20th 2013, 11:00 am

Hello,

This problem with IE 7 & 8 should be solved. Wink

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Solved Re: Problems with PM messages crashing pc?

Post by steventruman on December 21st 2013, 11:21 pm

Does seem to be working for me now  :wouhou:

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Solved Re: Problems with PM messages crashing pc?

Post by SLGray on December 22nd 2013, 12:37 am

   Topic Solved & Locked


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