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User Account Locked

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In progress User Account Locked

Post by stlrpadmin on December 31st 2013, 9:30 am

Hello there, One of my members came to me tonight and told me that he couldn't log in to the forum because it told him that suspicious activity had been detected with his email and that his account had been locked. He followed the onscreen instructions and it said his account had been unlocked but every time he tries to log in it does the same thing and he's tried it multiple times now. I deleted his account and we made him a new one but the moment we put the old email back in it starts the process over again.

Is there a way we can get this taken care of so I don't loose a member to frustration?

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In progress Re: User Account Locked

Post by SLGray on December 31st 2013, 11:13 am

Have you tried changing the email address and seeing if the member can log in?


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In progress Re: User Account Locked

Post by stlrpadmin on January 1st 2014, 3:44 am

We have and he can but the problem is that he only has one email address that he uses for everything. I could just make him a new one for this site but I feel like that defeats the point. We shouldn't have to. He should be able to sign in like he always has with his email that all of a sudden has stopped working.

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In progress Re: User Account Locked

Post by SLGray on January 1st 2014, 3:47 am

We will have to wait until the Pro Admin (Buttercup) returns from holiday. When she does, you will need to send a pm to her telling her the email address of the member in question.


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In progress Re: User Account Locked

Post by stlrpadmin on January 5th 2014, 7:35 pm

Any idea when they will be back?

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In progress Re: User Account Locked

Post by SLGray on January 5th 2014, 7:41 pm

Maybe January 6, 2014.


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In progress Re: User Account Locked

Post by stlrpadmin on January 10th 2014, 12:45 am

Just bumping this thread

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In progress Re: User Account Locked

Post by SLGray on January 10th 2014, 1:34 am

You need to send Buttercup the information below in a private message.
Code:
IP:
Email:
Username:
Password:


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In progress Re: User Account Locked

Post by Blizzy on January 22nd 2014, 5:43 am

I Am having the same problems only it says I have to do it manually by talking to a support team

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In progress Re: User Account Locked

Post by SLGray on January 22nd 2014, 5:45 am

@SLGray wrote:You need to send Buttercup the information below in a private message.
Code:
IP:
Email:
Username:
Password:
You will need one more post to send a pm.


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In progress Re: User Account Locked

Post by Leviosa on January 22nd 2014, 2:45 pm

I have received information via private message

Thanks


No help without your forum url
No support via private message



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In progress Re: User Account Locked

Post by Beth-Ann on January 30th 2014, 4:26 pm

@Blizzy wrote:I Am having the same problems only it says I have to do it manually by talking to a support team
This is the same thing i am having 
i just want back into my forums

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In progress Re: User Account Locked

Post by Marquis on February 5th 2014, 1:39 pm

I'm sorry to "hijack" this topic per se, but one of my members is having trouble too.

I'm using the forum as the place to host a forum game, so all the accounts' emails are just extensions of mine/ones that I've set up.

However, one of my members keeps getting the same message when he tries to log in: http://prntscr.com/2pos3x

I just wanted to know if I could PM Buttercup for help with this, too?

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In progress Re: User Account Locked

Post by APE on February 5th 2014, 1:48 pm


@Marquis wrote:I'm sorry to "hijack" this topic per se, but one of my members is having trouble too.

I'm using the forum as the place to host a forum game, so all the accounts' emails are just extensions of mine/ones that I've set up.

However, one of my members keeps getting the same message when he tries to log in: http://prntscr.com/2pos3x

I just wanted to know if I could PM Buttercup for help with this, too?
Yes send this info to Buttercup by pm and she will make the change on our servers for the info to be removed.

@SLGray wrote:
Code:
IP:
Email:
Username:
Password:


Ape  Neutral

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In progress Re: User Account Locked

Post by SLGray on February 5th 2014, 6:03 pm



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