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Let my domain expire and cant renew

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Pro Admin Let my domain expire and cant renew

Post by jezport on January 2nd 2014, 1:34 pm

I have my domain 22ndnorthleeds.com with you and it expired. How can I get it back? I have the credits and selected the domain and it says it is already taken.

Regards
Jeremy

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Pro Admin Re: Let my domain expire and cant renew

Post by jezport on January 2nd 2014, 2:22 pm

Help!

This is urgent, as I run this forum for a Scout group.

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Pro Admin Re: Let my domain expire and cant renew

Post by SLGray on January 2nd 2014, 4:21 pm

Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!

So what is the period of time that it expired, and you trying to renew it?


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Pro Admin Re: Let my domain expire and cant renew

Post by jezport on January 2nd 2014, 4:33 pm

Im sorry that I reposted but the forum is used by a scout group and I have been receiving hassle from members.

It has only been a few days that the domain has been expired, maximum of 10 days.


Cheers
Jez

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Pro Admin Re: Let my domain expire and cant renew

Post by SLGray on January 2nd 2014, 4:36 pm

Well it does take sometime to go through a process to make it available again. You will need to check everyday.


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Pro Admin Re: Let my domain expire and cant renew

Post by jezport on January 2nd 2014, 4:42 pm

I read on previous archived thread that someone at forumotion can reactivate it. It is parked with GoDaddy and will need reactivating by a forumotion staff member

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Pro Admin Re: Let my domain expire and cant renew

Post by SLGray on January 2nd 2014, 4:48 pm

Well our Pro Admin (Buttercup) is on holiday right now. You will have to wait patiently until she returns.

Tip: Try to book the domain name before it expires in the future.


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Pro Admin Re: Let my domain expire and cant renew

Post by jezport on January 2nd 2014, 4:56 pm

Will do,

Ive had a lot on and have been ill over the hols.

Can you please let buttercup know that I need help on her return.

Cheers
Jez

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Pro Admin Re: Let my domain expire and cant renew

Post by Cas on January 5th 2014, 2:32 am

@jezport wrote:I read on previous archived thread that someone at forumotion can reactivate it. It is parked with GoDaddy and will need reactivating by a forumotion staff member

Jeremy,
Did you get this rectified? As I have similar problem. Only just seen your topic here, after writing about my similar situation tonight at......
http://help.forumotion.com/t129521-my-forum-deleted-i-did-not-delete-it-need-urgent-help-please#867698

Is Buttercup the correct person to approach about it then?

Cas

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Pro Admin Re: Let my domain expire and cant renew

Post by jezport on January 5th 2014, 11:47 am

No still waiting. Apparently the administrator who can sort it is on holiday.

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Pro Admin Re: Let my domain expire and cant renew

Post by Cas on January 5th 2014, 12:57 pm

Thanks for your reply. This is stressful isn't it? just have to hope someone can look into it soon.

Cas

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Pro Admin Re: Let my domain expire and cant renew

Post by Jophy on January 5th 2014, 2:06 pm

@jezport wrote:No still waiting. Apparently the administrator who can sort it is on holiday.
She'll be back by tomorrow(Monday).

Marking this topic for notice.

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Pro Admin Re: Let my domain expire and cant renew

Post by jezport on January 6th 2014, 10:37 am

@Jophy wrote:
@jezport wrote:No still waiting. Apparently the administrator who can sort it is on holiday.
She'll be back by tomorrow(Monday).

Marking this topic for notice.
Thanks,

I hope it gets sorted soon as I am getting real greif from members

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Pro Admin Re: Let my domain expire and cant renew

Post by SLGray on January 6th 2014, 11:30 pm

We were informed that Buttercup is still on vacation.


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Pro Admin Re: Let my domain expire and cant renew

Post by jezport on January 7th 2014, 1:34 pm

Do we know when she will be back. Is she the only person that can sort this issue?

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Pro Admin Re: Let my domain expire and cant renew

Post by Jophy on January 7th 2014, 3:36 pm

Hello,

We are sorry to inform you that Buttercup is still on vacation until next week(Wednesday), for now, all we can do is wait. Sorry.

Only staff members that work on Forumotion can deal with this(Buttercup & TGF), as for us, we are only volunteer staff members.

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Pro Admin Re: Let my domain expire and cant renew

Post by Cas on January 7th 2014, 6:19 pm

Isn't TGFavailable to deal with it then? There are a few of us now waiting. Another week seems a long time for no-one available to deal with an urgentmatter such as this.

Cas

EDIT.....
ps I think we would all be very grateful if you could please ask The Godfather to look into it for us? All isneeded is for theCNAME pointersto be reconfigured, so that our domain names will again display inour admin panels enablingus to submit the points for a year's renewal. It needs to be done urgently please, before we permanently lose our domain names.


Last edited by Cas on January 7th 2014, 7:19 pm; edited 2 times in total (Reason for editing : Adding note requesting help from The Godfather)

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Pro Admin Re: Let my domain expire and cant renew

Post by Jophy on January 8th 2014, 4:41 am

Hello,

I will try to pass the problems here, but usually TGF is often busy and unable to answer our request & reports.

I will forward this.

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Pro Admin Re: Let my domain expire and cant renew

Post by Leviosa on January 8th 2014, 12:20 pm

Hello

Sorry for this unexpected absence.

We are working on the problem.

Thanks for your understanding


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No support via private message



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Pro Admin Re: Let my domain expire and cant renew

Post by jezport on January 8th 2014, 1:05 pm

Buttercup wrote:Hello

Sorry for this unexpected absence.

We are working on the problem.

Thanks for your understanding
Thanks for letting me know.
Please keep me informed of where we are with this as my members are giving me a lot of hassle.

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Pro Admin Re: Let my domain expire and cant renew

Post by SLGray on January 8th 2014, 6:16 pm



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