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I cannot log in

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In progress I cannot log in

Post by Lari on Sat Jan 11, 2014 8:10 am

Hi I cannot login as an admin. I created the website, let it be for about three weeks, came back and I couldn't log in any longer. I tried to reset the password, but it's the same. It tells me that the account is either passive or a wrong password. Does the account get passive in three weeks? Hopefully not. I searched the forum and didn't find an answer.

Thanks

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In progress Re: I cannot log in

Post by Jophy on Sat Jan 11, 2014 8:18 am

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In progress Re: I cannot log in

Post by Lari on Sat Jan 11, 2014 9:05 am

Hello, and thanks for answering. But I've already read that post, and my problem isn't any of those. It seems that my account has become passive.

Lari
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In progress Re: I cannot log in

Post by Jophy on Sat Jan 11, 2014 9:07 am

Do you mean inactive? Can we get the message or the screenshot of the message you're getting when you try to log in?
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In progress Re: I cannot log in

Post by Lari on Sat Jan 11, 2014 11:59 am

I don't know how to make a screenshot. I am Finnish and the writing is in Finnish, so it reads passive "passiivinen" in my language, I guess it means inactive.

Edit. here's the message.

Annoit väärän tai passiivisen käyttäjätunnuksen tai väärä salasana

That means:

You gave a wrong or passive user account or a wrong password

Lari
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In progress Re: I cannot log in

Post by Derri on Sat Jan 11, 2014 12:24 pm

That is the standard message given when someone enters the wrong password.

If you have lost your password then I'd recommend Case 4 of the password guide.


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In progress Re: I cannot log in

Post by Jophy on Sat Jan 11, 2014 6:44 pm

If you are using the founder account, it cannot be a passive account. You can try to request for a new password and see if it will fix the problem.
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